American Fork, Utah, United States · On-site
ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since…
Skills: Customer success, Account management, Strategic relationship management, Video surveillance, IoT
On-site
ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since…
Skills: Warehouse Operations, Inventory Management, Kitting And Assembly, Order Fulfillment, ERP Systems
On-site
ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since…
Skills: Technical Troubleshooting, Equipment Maintenance, Trailer Transport, Inventory Management, Shop Tool Proficiency
On-site
ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since…
Skills: CDL Class A, Truck Driving, Forklift Operation, Inventory Management, Vehicle Inspection
American Fork, Utah, United States · On-site
ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since…
Skills: TypeScript, React, Next.js, Node.js, GraphQL
American Fork, Utah, United States · On-site
ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since…
Skills: Customer service, Troubleshooting, Technical support, Critical thinking, Problem-solving
American Fork, Utah, United States · On-site
ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since…
Skills: Node.js, TypeScript, Backend architecture, API design, GraphQL
American Fork, Utah, United States · On-site
ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since…
Skills: Data Privacy Law, Commercial Contract Negotiation, AI Regulation Compliance, Drafting MSAs, Drafting DPAs
American Fork, Utah, United States · Hybrid
ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since…
Skills: Kubernetes, Terraform, Terragrunt, ArgoCD, AWS
American Fork, Utah, United States · On-site
ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since…
Skills: Technical writing, Hardware documentation, Paligo, MadCap Flare, Adobe Premiere Pro
American Fork, Utah, United States · On-site
ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since…
Skills: Multimeter proficiency, Low-voltage DC systems, Mechanical troubleshooting, Electrical troubleshooting, Technical support
American Fork, Utah, United States · On-site
ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since…
Skills: Camera integration, Sensor configuration, Quality assurance, Test planning, Troubleshooting
American Fork, Utah, United States · Remote OK
$179k–$240k/yr
ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since…
Skills: Product marketing, Strategic pricing, Market positioning, Corporate storytelling, Sales enablement
Seattle, Washington, United States · Remote OK
$179k–$225k/yr
ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since…
Skills: Product Marketing, B2B SaaS, IoT, Strategic Pricing, Market Positioning
American Fork, Utah, United States · On-site
ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since…
Skills: Equity accounting, ASC 718, Carta, Financial reporting, Tax compliance
American Fork, Utah, United States · On-site
ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since…
Skills: Financial Planning and Analysis, Budgeting, Forecasting, R&D Finance, Financial Modeling
Seattle, Washington, United States · On-site
$159k–$192k/yr
ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since…
Skills: TypeScript, React, Next.js, Node.js, NestJS
Seattle, Washington, United States · Hybrid
$213k–$256k/yr
ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since…
Skills: Node.js, TypeScript, Backend architecture, API design, GraphQL
American Fork, Utah, United States · On-site
ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since…
Skills: Node.js, TypeScript, Microservices, API development, RESTful APIs
Spanish Fork, Utah, United States · On-site
ABOUT LVT LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since…
Skills: Root Cause Analysis, Automated Test Equipment, Python, PLC Programming, PFMEA
American Fork, Utah, United States • On-site
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The Commercial Customer Success Manager will manage a portfolio of 60 accounts to drive product adoption, maximize ROI, and ensure long-term retention. They will act as the primary executive interface, leading quarterly business reviews and collaborating with internal teams to translate customer needs into product improvements.
Candidates must have at least 3 years of experience in customer success or account management, preferably within the IoT or video surveillance industry. A bachelor's degree is required, along with strong executive presence and the ability to travel up to 30% of the time.
LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.
We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it.
As a Commercial Customer Success Manager at LVT, you will act as the strategic partner and primary executive interface for our high-impact commercial accounts. Managing a book of business of roughly 60 accounts, you will drive product adoption, maximize client ROI, and champion the voice of the customer internally to shape our technology roadmap. This role requires a blend of technical acumen, executive presence, and a proactive approach to retention and growth.
This role is fully in-office based out of our Headquarters in American Fork, Utah, and requires up to 30% travel to conduct quarterly Executive Business Reviews at key client sites.
Strategic Relationship Management: Develop and maintain deep, trusted partnerships with C-suite and key stakeholders across a portfolio of 30+ enterprise organizations, ensuring overall satisfaction and long-term retention.
Time-to-Value Acceleration: Partner with internal deployment and technical teams to facilitate seamless, efficient onboarding, ensuring enterprise clients quickly adopt and maximize LVT’s hardware and software solutions.
Product Advocacy & Education: Act as a product expert to lead comprehensive training sessions, continuously educating clients on new features, Agentic AI updates, and industry best practices.
Proactive Account Health Monitoring: Systematically monitor account health and usage data to identify risks early, collaborating with Technical Support to resolve escalations swiftly before they impact the client experience.
Commercial Renewal & Growth Management: Drive the end-to-end renewal cycle and partner with the Sales team to identify, position, and secure strategic upsell and cross-sell opportunities.
Cross-Functional Collaboration: Act as the primary internal bridge between your enterprise clients and LVT's Product, Engineering, and Operations teams, translating customer pain points into actionable insights for our product roadmap.
Executive Presentation: Structure, prepare, and deliver high-impact, data-driven quarterly Executive Business Reviews (EBRs) that demonstrate measurable business value and operational ROI.
Enterprise Tech Experience: 3+ years of proven success in a customer success or account management role.
Industry Domain Knowledge: Strong familiarity with video surveillance, advanced analytics, IoT, or related intelligent site technologies.
Executive Presence: Exceptional communication, negotiation, and interpersonal skills, with a proven ability to command a room and present effectively to C-level executives.
Data-Driven & Analytical: Ability to analyze complex usage metrics and operational data to derive actionable insights and build compelling value narratives for clients.
Proactive Problem Solver: A customer-centric mindset with a track record of anticipating client needs, mitigating churn risk, and navigating complex corporate hierarchies.
Cross-Functional Leadership: Strong internal coordination skills, with the ability to rally cross-functional teams to solve customer challenges and execute corporate objectives.
Education & Travel Readiness: Bachelor’s degree in Business, Marketing, or a related field, and the ability to travel up to 30% for strategic on-site client reviews.
We believe you do your best work when your whole life is supported. We invest in our crew’s health, families, and financial futures with a benefits package designed to support you inside and outside the office. Full-time benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.
LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.
MAKING THE WORLD SAFER, SMARTER, AND MORE SECURE
LVT provides rapidly-deployable surveillance hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure virtually any physical environment through intelligent automation and actionable insights. GSA CONTRACT HOLDER: 47QTCA23D00DN
Offices: 802 E 1050 S, American Fork, Utah 84003, US · 151 E 3450 N, Spanish Fork, Utah 84660, US
MAKING THE WORLD SAFER, SMARTER, AND MORE SECURE
LVT provides rapidly-deployable surveillance hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure virtually any physical environment through intelligent automation and actionable insights. GSA CONTRACT HOLDER: 47QTCA23D00DN
Offices: 802 E 1050 S, American Fork, Utah 84003, US · 151 E 3450 N, Spanish Fork, Utah 84660, US
