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The Shop Manager is responsible for overseeing, planning, directing, and supervising the maintenance and repair operations of a single shop or facilities.

Reports to:

Director/Sr. Mgr. Maintenance

Essential Job Duties:

• Coordinates the Service Office operations and workflow of vehicles and equipment in and out of the repair facility. Serves as the contact person for departments with vehicle or equipment needs including repair status inquiries and towing needs.
• Coordinates shop workflow. Collects detailed information from operation departments regarding service inquiries or requests, problems, or maintenance requests
• Processes work orders into the computer system and assigns to appropriate shop floor personnel.
• Opens and monitors the fuel island operation to include fuel deliveries, test tank tickets, inventory levels, dispenser operations, and fuel tank status.
• Coordinates the daily use of bulk fuel cards with user departments.
• Performs other duties as assigned

Scope of Responsibility:

The Shop Manager oversees all maintenance and repair operations within a single shop or facility, including service office workflow, fuel operations, and work order management. This role supervises shop personnel, coordinates daily activities, and ensures vehicles and equipment are maintained safely, efficiently, and in compliance with operational standards. Decisions made in this role directly impact equipment availability, shop productivity, and service quality across the facility.

Knowledge and Skill Requirements:

• Automotive Service – Knowledge of technical and administrative operations of a vehicle and equipment Service Office to include general automotive and equipment knowledge, maintenance programs, and related technologies.
• Customer Service — Considerable knowledge of principles and processes for providing customer service.
• Safety - Thorough knowledge of occupational hazards, safety precautions, and safety regulations related to service island operations to include basic fire suppression and spill containment materials and equipment.
• Judgment and Decision Making — Evaluates the best method of research and then exercises appropriate judgment in establishing priorities and resolving matters. Considers the relative costs and benefits of potential actions to choose the most appropriate one.
• Interpersonal Relationships – Develops and maintains cooperative and professional relationships with employees, managers, and representatives from other departments and organizations.
• Computer Skills – Utilizes a personal computer with word processing, spreadsheet, fleet management, and related software to effectively complete a variety of tasks with reasonable speed and accuracy.
• Communication – Ability to communicate ideas effectively, including the deciphering customer vehicle needs and accurately scripting onto a work order; ability to listen and understand directions, information and ideas presented verbally and in writing. Ability to handle a variety of customer service issues with tact and diplomacy.
• Time Management - Plans and organizes daily work routine. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Implements work activities in accordance with priorities and estimated schedules.

Education & Experience:

• Requires a high school diploma
• Minimum 7 years’ experience in automotive service or a related field, or an equivalent combination of education and experience.

Physical Demands & Work Environment:

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Occasionally required to stand, walk and bend
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus
• Sporadic local travel among facilities may be required
• Requires the ability to exert light physical effort in sedentary to light work
• Some lifting, carrying, pushing, and/or pulling of objects and materials of light weight 10-20 pounds
• Tasks may involve extended periods of time on the keyboard or workstation.

Travel Required:

This job description is designed to provide a general overview of the responsibilities and qualifications required for the position. It is not intended to be an exhaustive list of all duties or qualifications.