Jobs at London Public Library (Now Hiring) — 2 open

Purpose Of The Role

Under the direction of the Administrator Volunteer Services, the Volunteer Services Assistant supports system-wide volunteer services of the London Public Library, assisting with the recruitment, training, and day-to-day activities of the volunteers to meet London Public Library’s ongoing needs. This position serves as a key customer service point of contact with members of the public interested in volunteering with the London Public Library.

Key Accountabilities:

Working under the direction of the Administrator, Volunteer Services, this position:

Volunteer Recruitment and Selection

• Receives and responds to inquiries relating to volunteer opportunities
• Assists with the selection process, ensuring all processes are aligned with sound human resource practices and Library policy.
• Evaluate volunteer applications to identify qualified candidates.
• Screens potential candidates for desirable qualifications and to ensure candidates understand the volunteer position
• Participates in Interviews when required
• Prepares written offers of acceptance for volunteer positions
• Assists in providing orientation to new volunteers.
• Assists with training of volunteers

Team Building & Volunteer Development ­

• Assists with building teamwork among the volunteers and between the volunteers and Library staff and reports concerns as needed
• Collaboratively works to develop and implement a meaningful Volunteer Recognition Program.
• Complies with the Collective Agreement and Library policies and procedures relating to union work. Seeks guidance when new opportunities have been identified.
• Promotes and represents the Library in the community at volunteer fairs and other opportunities as they arise
• Works with union and non-unionized staff on administering and supporting the Library’s volunteer services program.

Day-to-day Operations

• Maintains accurate and up-to-date confidential volunteer records.
• Works with the Administrative Assistant to organize and coordinate volunteer schedule
• Works with the Administrative Assistant to maintain volunteer database, ensuring accuracy and completeness of information.
• Ensures the provision of exceptional internal and external customer service by responding to all requests in a timely manner.
• Provides input into the development, and implementation of volunteer operational processes to ensure efficiency and effectiveness.
• Assists in gathering feedback and evaluation, written and oral, from volunteers and Library staff
• Assists with communication to keep volunteers apprised of program goals and other pertinent Library information.

Team Leadership

• Assists in creating a team environment which fosters and develops high performance and effective working relationships.
• Assists in building support for Library strategic plan and departmental goals/objectives
• Continually looks for opportunities to improve and maximize the efficiency and effectiveness of Volunteer Services.

Other

• Keeps current in the area of Volunteer Management through continuing education, attendance at conferences and workshops, participation in professional associations, and by reading professional literature to enable the library to be an early adapter of key and appropriate Volunteer Management ideas, programs and processes.

Performs other related duties as assigned.

Qualifications:

Education

Successful completion of a two-year post-secondary education in related field. Courses in human resources or volunteer management foundation would be an asset.

Experience

• Two years of experience in working in volunteer services.
• Exceptional oral and written communication and presentation skills, including public speaking ability.
• Experience in a unionized environment is an asset.
• Ability to work with many different age groups.
• Excellent computer skills including proficiency with Microsoft Word, Excel, and Power Point.

Key Competencies: Knowledge, Skills, and Abilities:

 Behavioural

• Exceptional customer service focus.
• Excellent speaking and written communication skills.
• Computer literate with experience managing databases.
• Superior interpersonal skills and the ability to influence others and build beneficial relationships with key stakeholders.
• Demonstrated ability to work independently and collaboratively in a team environment.
• A self-starter who incorporates creativity and innovation into job performance.

Leadership

• Able to work with a large team, both in person and remotely,
• Seeking out the appropriate training and support for the various volunteer roles
• Foster the relationships of union staff and volunteers to integrate volunteers in various departmental and branch teams.
• Taking of immediate feedback of staff and volunteers to guide future support and training.

 Technical

• Demonstrated experience in utilizing a variety of software and database tools (e.g. Excel, Word)
• Experience with volunteer management/ contact management systems, preference to the Better Impact system

Other

• Valid driver’s license.

Working Hours:

• Part-time work up to 20 hours per week.
• Availability to work evening and weekend hours to participate in interviews, training and attend events such as recruitment fairs, community events, etc, (no shift or premium paid).

Internal candidates are requested to submit a detailed resume outlining experience and qualifications by: August 13, 2026.  

External candidates are requested to submit a detailed resume outlining experience and qualifications by: August 21, 2026.  

Compensation & Other Information:

Range: $28.331 - $43.785 per hour. Salary to commensurate with education and experience. 

This is an Excluded position from the Bargaining unit.

This position works 100% on site to be able to support the needs of the London Public Library.

About
London Public Library is a place for everyone, a community anchor where people come to learn, create, connect, and discover. With 16 neighbourhood branches across the city, a dedication to outreach, and a wide range of online resources, we support Londoners at every age and stage of their lives. Our work is guided by our core values: Exceptional Customer Service and Anti-Racism and Anti-Oppression, supported by Strong Relationships, Digital Empowerment, Accountability and Responsibility, and Foundational Literacies.

Working for London Public Library means helping to strengthen your community and make a meaningful impact every day.

AI
London Public Library is not currently using Artificial Intelligence (AI) during any stage of the hiring process.

Accommodation:
London Public Library is committed to a fair, accessible, and barrier-free recruitment process. We follow the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) to ensure all applicants are supported. Please contact us at any time during the recruitment process and let us know what accessible supports you may need. 

Application Process
London Public Library is an equal opportunity employer committed to equity, diversity, and inclusion. We welcome applications from all equity-denied groups, including Indigenous peoples, racialized communities, persons with disabilities, 2SLGBTQ+ people, and women.
All applicants must be legally entitled to work in Canada. Candidates who receive a conditional offer will need to provide a satisfactory Police Vulnerable Sector Check and/or Police Information Check at their expense.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.