Seattle, Washington, United States · Hybrid
$136k–$190k/yr
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our …
Skills: IT Infrastructure, Software Development, Cloud-Native Architecture, Containerization, Observability
Salt Lake City, Utah, United States · Hybrid
$136k–$190k/yr
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our …
Skills: IT Infrastructure, Software Development, Cloud-Native Architectures, Containerization, Observability
Quinte West, Ontario, Canada · Hybrid
$136k–$190k/yr
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our …
Skills: IT Infrastructure, Software Development, Cloud-Native Architecture, Containerization, Observability
Chicago, Illinois, United States · Hybrid
$136k–$190k/yr
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our …
Skills: IT Infrastructure, Software Development, Cloud-Native Architectures, Containerization, Observability
Raleigh, North Carolina, United States · Hybrid
$136k–$190k/yr
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our …
Skills: IT Infrastructure, Software Development, Cloud-native Architectures, Containerization, Observability
Boston, Massachusetts, United States · Hybrid
$136k–$190k/yr
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our …
Skills: IT Infrastructure, Software Development, Cloud-Native Architectures, Containerization, Observability
Arlington, Virginia, United States · Hybrid
$136k–$190k/yr
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our …
Skills: IT Infrastructure, Software Development, Cloud-Native Architecture, Containerization, Observability
Orlando, Florida, United States · Hybrid
$136k–$190k/yr
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our …
Skills: IT Infrastructure, Software Development, Cloud-Native Architecture, Containerization, Observability
New York, New York, United States · Hybrid
$136k–$190k/yr
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our …
Skills: IT Infrastructure, Software Development, Cloud-Native Architecture, Containerization, Observability
New Brunswick, New Jersey, United States · Hybrid
$136k–$190k/yr
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our …
Skills: IT Infrastructure, Software Development, Cloud-Native Architecture, Containerization, Observability
Washington, District of Columbia, United States · Hybrid
$136k–$190k/yr
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our …
Skills: IT Infrastructure, Software Development, Cloud-Native Architecture, Containerization, Observability
Austin, Texas, United States · Hybrid
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our …
Skills: IT Infrastructure, Software Development, Cloud-Native Architecture, Containerization, Observability
Austin, Texas, United States · Hybrid
$77k–$105k/yr
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our …
Skills: Financial Modeling, SaaS KPIs, SQL, PowerBI, Pigment
Bangalore, Karnataka, India · Remote OK
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our …
Skills: Deal Desk, Sales Operations, Salesforce CPQ, Quote-to-Cash, Contract Management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Act as the primary technical point of contact to design scalable architectural solutions and align LogicMonitor technology with customer business goals. Provide expert technical advisory, conduct POCs, and collaborate with product teams to influence the platform roadmap.
Requires 3-8+ years of experience in IT infrastructure or software development with proficiency in virtualization, cloud-native architectures, and DevOps. Must have hands-on scripting experience and strong communication skills in English.
About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
To learn more about life at LogicMonitor, check out our Careers Page.
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
Shape the future of IT infrastructure monitoring as a Senior Customer Technical Architect at LogicMonitor. In this pivotal role, you’ll empower global enterprises to unlock the full potential of our innovative platform. Partnering with the Customer Experience and Sales teams, you’ll eliminate technical barriers, provide expert guidance, and drive customer success in managing critical IT infrastructure.
Here's a closer look at this key role:
Customer Engagement: Act as the primary technical point of contact for customers, building strong relationships. Understand customer needs and translate them into technical requirements.
Technical Strategy Development: Collaborate with internal stakeholders (sales, account management, product) to understand the customer's business goals and challenges and to align LM technology solutions to those goals.
Solution Design and Architecture: Design scalable and robust technical solutions that meet customer requirements. Create and maintain architectural documentation and guidelines.
Technical Advisory: Provide expert advice on best practices, solution architecture, and technology choices. Help customers optimize their use of the LM Platform.
Technology Evaluation and Selection: Conduct POCs to test and evaluate new features released by PDE.
Troubleshooting and Support: Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support.
Customer Training and Enablement: Conduct Best-Practices training sessions and workshops to empower customer teams with the necessary skills.
Feedback Loop: Gather feedback from customers to inform & influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases.
Technical Presentations and Demonstrations: Conduct product demonstrations and technical presentations to showcase solutions.
3-8+ years experience required in a similar technical role
Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/ or distributed computing
Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations.
Virtualization (VMWare, Hyper-V, Xen Server, etc…)
Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…)
LoadBalancers (f5 bigIP, NetScaler, Barracuda, etc…)
WMI, PerfMon, JDBC, SNMP, SMTP, JMX
Webservers (IIS, Apache, Tomcat, etc…)
Active Directory
Database (SQL, MySQL, Postgress, etc…)
Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc...)
Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions.
Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts.
Willingness to travel to deliver onsite training/evangelism
Residents of California, click Here to view our California Applicant Privacy Notice.
Anticipated Application Close Date: 17/08/26
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Work Authorization:
At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.
Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.
We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.
LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
At LogicMonitor, we expand what’s possible for businesses by advancing the technology behind them.
We’re in the midst of an information revolution, and monitoring is at the center of it. Businesses are moving from asking, “What happened?” to predicting what’s coming, solving problems before they start and using data to unlock opportunities. At LogicMonitor, we’re committed to expanding what’s possible for businesses by advancing their technology. After all, monitoring shouldn’t just help businesses see what’s in front of them—it should create new ways for them to grow. Here’s how we live our vision: Turn It On - Today, monitoring keeps the world of business turning. LogicMonitor comprehensively monitors infrastructures, from on-premises to the cloud. Within minutes, we make it possible for businesses to advance their technology, ensuring airline passengers aren’t stranded due to system outages, food stays at safe temperatures and spinning wheels don’t interrupt our favorite streaming shows. Turn the Dial - We believe monitoring should do more than visualize today’s information—it should open up new ways for businesses to grow. We go above and beyond to empower our customers, seeking to be the most extensible monitoring platform in the world. When our customers can solve problems before they start, they can move their focus from maintenance to innovation. Turn the Corner - As artificial intelligence and machine learning turn from sci-fi promises to everyday realities, our technology is enabling businesses to see what’s coming before it happens. We collaborate closely with our customers to understand their risks and anticipate their needs, providing insights that unlock their vision. Our company has a global presence with offices in Santa Barbara, Austin, London, India, Australia, and Singapore.
Offices: 820 State Street, Santa Barbara, CA 93101, US · 98 San Jacinto Boulevard, Suite 1200, Austin, TX 78701, US · Chadwick Court 15 Hatfields, London, England SE1 8DJ, GB · 9 Battery Rd, Office 10-121, Singapore, Singapore 049910, SG · Level 28, 161 Castlereagh Street, Sydney, New South Wales 2000, AU
At LogicMonitor, we expand what’s possible for businesses by advancing the technology behind them.
We’re in the midst of an information revolution, and monitoring is at the center of it. Businesses are moving from asking, “What happened?” to predicting what’s coming, solving problems before they start and using data to unlock opportunities. At LogicMonitor, we’re committed to expanding what’s possible for businesses by advancing their technology. After all, monitoring shouldn’t just help businesses see what’s in front of them—it should create new ways for them to grow. Here’s how we live our vision: Turn It On - Today, monitoring keeps the world of business turning. LogicMonitor comprehensively monitors infrastructures, from on-premises to the cloud. Within minutes, we make it possible for businesses to advance their technology, ensuring airline passengers aren’t stranded due to system outages, food stays at safe temperatures and spinning wheels don’t interrupt our favorite streaming shows. Turn the Dial - We believe monitoring should do more than visualize today’s information—it should open up new ways for businesses to grow. We go above and beyond to empower our customers, seeking to be the most extensible monitoring platform in the world. When our customers can solve problems before they start, they can move their focus from maintenance to innovation. Turn the Corner - As artificial intelligence and machine learning turn from sci-fi promises to everyday realities, our technology is enabling businesses to see what’s coming before it happens. We collaborate closely with our customers to understand their risks and anticipate their needs, providing insights that unlock their vision. Our company has a global presence with offices in Santa Barbara, Austin, London, India, Australia, and Singapore.
Offices: 820 State Street, Santa Barbara, CA 93101, US · 98 San Jacinto Boulevard, Suite 1200, Austin, TX 78701, US · Chadwick Court 15 Hatfields, London, England SE1 8DJ, GB · 9 Battery Rd, Office 10-121, Singapore, Singapore 049910, SG · Level 28, 161 Castlereagh Street, Sydney, New South Wales 2000, AU
