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Logic Integration logoLogic Integration

Service Technician - Audio Video Systems

Lone Tree, Colorado, United States · On-site

Mid level

AV Service Technician Full-Time | Reports to: Service Manager About Logic Integration Logic Integration is a nationally recognized audiovisual integration firm headquartered in Lone Tree, Colorado. We design, engineer, i…

Skills: AV Troubleshooting, System Diagnostics, Crestron, Control4, QSC

Logic Integration logoLogic Integration

Technician Level 1 - Commercial

Lone Tree, Colorado, United States · On-site

Entry level

Commercial AV Install Technician – Level 1 Full-Time | Reports to: Project Manager / Lead Technician About Logic Integration Logic Integration is a nationally recognized audiovisual integration firm headquartered in Lone…

Skills: Low-Voltage Cabling, Cable Termination, Equipment Mounting, Rack Assembly, AVIXA Standards

Logic Integration logoLogic Integration

Technician Level 3 - Commercial

Lone Tree, Colorado, United States · On-site

Mid level

Commercial AV Install Technician – Level 3 Lead Technician / Project Foreman Full-Time | Reports to: Project Manager About Logic Integration Logic Integration is a nationally recognized audiovisual integration firm headq…

Skills: AV Installation, Field Leadership, System Commissioning, DSP Configuration, Control System Programming

Logic Integration logoLogic Integration

Technician Level 2 - Commercial

Lone Tree, Colorado, United States · On-site

Mid level

Commercial AV Install Technician – Level 2 Full-Time | Reports to: Project Foreman / Project Manager About Logic Integration Logic Integration is a nationally recognized audiovisual integration firm headquartered in Lone…

Skills: AV System Installation, Signal Flow Analysis, Troubleshooting, Equipment Configuration, Cable Termination

Logic Integration logo

Service Technician - Audio Video Systems

Logic Integration

Lone Tree, Colorado, United States • On-site

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Mid level

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  • Full-time
  • high school, associate degree
  • Competitive Compensation, Quarterly Performance Bonus, Company Vehicle, Health Insurance, Dental Insurance, Vision Insurance
  • Posted 109d ago
  • ~40 hrs/week

Responsibilities

Diagnose, maintain, and repair audiovisual systems including control, audio, video, and networking for commercial and residential clients. Serve as the primary on-site technical contact for clients while performing preventative maintenance and system health checks.

Requirements

Requires 2-5+ years of AV installation or service experience with proficiency in platforms like Crestron, Control4, QSC, and Biamp. Must possess a valid driver's license, the ability to lift 80 lbs, and strong professional communication skills.

Full job description

AV Service Technician
Full-Time | Reports to: Service Manager

About Logic Integration

Logic Integration is a nationally recognized audiovisual integration firm headquartered in Lone Tree, Colorado. We design, engineer, install, and support advanced AV, lighting, shading, and automation systems for commercial and residential clients across the United States. Our team delivers approximately 200 projects annually, ranging from $25K to $2M+, and we hold ourselves to the highest standards of quality, craftsmanship, and professionalism.

Role Summary

The AV Service Technician is responsible for diagnosing, maintaining, troubleshooting, and repairing installed audiovisual systems across Logic Integration's commercial and residential client base. This role serves as a direct point of contact with clients, requiring exceptional customer service skills, professional communication, and the ability to work independently in the field.

The Service Technician must be capable of troubleshooting complete AV systems including control, audio, video, networking, lighting, and shading. This role requires strong diagnostic methodology, familiarity with major AV platforms (Crestron, Control4, QSC, Biamp), and the ability to upload, modify, and load programming code in the field.

This role requires 2–5+ years of experience in AV installation, service, or a related technical trade with demonstrated troubleshooting ability.

Core Responsibilities

Diagnostics, Troubleshooting & Repair
• Perform on-site and remote diagnostics on installed AV systems including audio, video, control, networking, lighting, and shading
• Troubleshoot system-level issues using logical, step-by-step diagnostic methodology across cabling, hardware, configuration, programming, and network layers
• Diagnose and resolve signal path issues, ground loops, impedance mismatches, network connectivity failures, and control system faults
• Perform firmware updates, software patches, and configuration changes on AV equipment in the field
• Upload, download, and perform field edits to control system programs (Crestron, Control4) and DSP platforms (QSC, Biamp)
• Configure and tune audio systems: gain structure, EQ, routing, zone management, and speaker optimization
• Repair or replace faulty equipment, cabling, and terminations as needed

Preventative Maintenance & System Support
• Perform scheduled preventative maintenance visits on client AV systems per Logic Care service plans
• Conduct system health checks including signal verification, audio tuning, video calibration, and network performance
• Test and certify cabling using appropriate test equipment (cable testers, multimeters, tone generators)
• Document system conditions, maintenance performed, and any recommendations for upgrades or repairs
• Support remote monitoring and diagnostics for managed service clients

Client Relations & Communication
• Serve as the on-site representative of Logic Integration — maintain the highest level of professionalism, courtesy, and client care
• Communicate clearly with clients about system issues, repair timelines, and recommended solutions
• Coordinate with Project Managers, Engineers, and Programmers on escalated issues or system modifications
• Process service work orders accurately and in a timely manner
• Provide client training on system operation when needed

Installation Support
• Support installation teams as needed with cable infrastructure, device mounting, rack assembly, and system trim-out
• Install, connect, and configure AV equipment including displays, projectors, speakers, cameras, microphones, and control devices
• Read and interpret AV drawings, floor plans, rack elevations, and signal flow diagrams
• Ensure all work meets AVIXA installation standards for cable management, rack building, and device mounting

Job Site Operations & Documentation
• Track and report time accurately using company time-tracking systems
• Maintain company vehicle cleanliness – daily trash removal, weekly deep clean, organized tool and parts inventory
• Maintain accurate service records and documentation for all client visits
• Comply with all job site safety requirements including PPE, OSHA standards, and client-specific safety protocols
• Maintain a clean, organized, and safe work environment at all client sites

Industry Standards Alignment (AVIXA / InfoComm)
The Service Technician is expected to work in compliance with industry standards:
• ANSI/AVIXA A102.01:2017 – AV Installation Standard (cable management, device mounting, system commissioning)
• ANSI/AVIXA F501.01 – Cable Labeling and Cable Pathways
• ANSI/AVIXA A102.02 – AV System Performance Verification
• ANSI/TIA-568 – Structured Cabling Standards
• ANSI/TIA-606 – Administration Standard for Telecommunications Infrastructure
• OSHA Construction Safety Standards (fall protection, PPE, electrical safety)

What Success Looks Like
• Service calls resolved on the first visit whenever possible
• Clients consistently report positive service experiences
• Systems restored to full performance quickly and professionally
• Accurate, complete service documentation for every visit
• Strong communication with Service Manager and internal teams on escalations and recurring issues
• Company vehicle maintained to Logic Integration standards

Logic Integration is an Equal Opportunity Employer.

Requirements

Required Qualifications
• 2–5+ years of experience in AV installation, service, or related technical trade
• Strong troubleshooting and diagnostic skills across audio, video, control, and networking systems
• Experience with control system platforms (Crestron, Control4) including basic code loading and field edits
• Experience with DSP platforms (QSC, Biamp) including basic configuration and audio tuning
• Working knowledge of audio and video signal types, routing, and system interconnection
• Ability to read AV drawings, rack elevations, and signal flow diagrams
• Excellent customer service and professional communication skills
• Self-motivated with strong time management and ability to work independently
• High school diploma or equivalent (two-year electronics degree or equivalent experience preferred)
• Valid driver's license with clean driving record
• Ability to pass background check and drug screening
• Authorized to work full-time in the United States
• Must provide standard hand tools per Logic Integration tool list
• Ability to safely lift 80 lbs regularly and work on ladders, lifts, and in confined spaces

Preferred Qualifications
• AVIXA CTS or CTS-I certification
• Manufacturer certifications: Crestron, Control4, QSC, Biamp, Shure, or similar
• Experience with AV-over-IP systems (Dante, AES67, NDI)
• Experience with UC platforms (Microsoft Teams Rooms, Zoom Rooms)
• Networking fundamentals (IP addressing, VLANs, subnetting, basic switching)
• Experience with lighting control systems (Lutron, Ketra) and motorized shading
• Experience with residential automation platforms (Control4, Savant)
• Pro-audio experience (live sound, installed sound, mixing) a plus
• Personal interest in acoustics, electronics, music, sound, lighting, and video systems

Benefits


• Competitive compensation commensurate with experience
• Quarterly performance bonus based on service metrics
• Company vehicle provided
• Health insurance – Logic pays 50% of base plan (Kaiser)
• Dental and vision insurance – Logic pays 50% for employee and family (Humana)
• 401(k) with company match up to 3+% after 1 year
• Paid vacation (40 hours year one, 80 hours year two, 120 hours year three)
• Paid sick leave (48 hours/year)
• Paid birthday off
• Paid holidays
• 4-day work week (Monday–Thursday, 10-hour days)
• Paid training and professional development
• AV equipment purchases at cost
• Quarterly team outings

Related keywords

Audiovisual IntegrationCrestronControl4QSCBiampAVIXACTSCTS-IDanteAES67NDIMicrosoft Teams RoomsZoom RoomsVLANsLutronKetra

About Logic Integration

LinkedInVisit site

Colorado's Best Audio Video firm specializing in Video Walls, Meeting Room Tech, Lighting, Shades, and Home Automation.

Industry
Computers and Electronics Manufacturing
Company size
11-50 employees
Founded
2004
Headquarters
Lone Tree, Colorado
LinkedIn followers
1,799

Logic Integration is located in Denver, CO and designs and installs state-of-the-art audio and video systems for Corporate, Government, Military, Education, Hospitality, Health & Fitness, Retail, Worship and Residential (Home Theater, Whole House Audio, Home Control) applications throughout the state of Colorado, the Rocky Mountain West and the continental United States. Clients Our Clientele include such recognizable names as Comcast, Costco, Lockheed Martin, Dish Network, Sprint/Nextel, Berkshire Hathaway, the U.S. Army, Anadarko Petroleum, Qdoba Mexican Grill, Lifetime Fitness and Vail Resorts to name just a few of the hundreds of national, international, regional and local organizations we have serviced on projects large and small, simple, complex and ultra-custom. A Multi-Award Winning Audio Visual Company Logic Integration, a Denver based company, was recognized as the CEDIA Audio Video Contractor of the Year, was named one of the fastest growing companies in the U.S. by INC magazine 3 years in a row, was recognized as a 2012 "Top Business"​ by Diversity Business.com, and has received A+ ratings on Google, City Search, Yelp, and the Denver BBB. Logic also recently won in Las Vegas "integrator of the Year 2013."​ Based on our incredible track record for quality and customer service, we have grown to be one of the top audio and video design and installations firms in Denver, Colorado and nationwide. We are also a GSA- approved government contractor. Our AV Certifications include CTS, DMC, DME, BiAmp, Zoom, Crestron, InfoComm, QSC, Black Box, Apple and more.

Offices: 8204 Park Meadows Dr, Suite A, Lone Tree, Colorado 80124, US · 600 17th St, Suite 2873, Denver, Colorado 80202, US · 1175 Kelly Johnson Blvd, Colorado Springs, Colorado 80920, US · 8204 Park Meadows Dr, Suite A, Lone Tree, Colorado 80124, US

Video ConferencingConference Room DesignAudio/VisualLighting ControlCrestron SystemsOperations CentersHome TheaterZoom RoomsYealinkVideo Walls
View all jobs at Logic Integration

About Logic Integration

LinkedInVisit site

Colorado's Best Audio Video firm specializing in Video Walls, Meeting Room Tech, Lighting, Shades, and Home Automation.

Industry
Computers and Electronics Manufacturing
Company size
11-50 employees
Founded
2004
Headquarters
Lone Tree, Colorado
LinkedIn followers
1,799

Logic Integration is located in Denver, CO and designs and installs state-of-the-art audio and video systems for Corporate, Government, Military, Education, Hospitality, Health & Fitness, Retail, Worship and Residential (Home Theater, Whole House Audio, Home Control) applications throughout the state of Colorado, the Rocky Mountain West and the continental United States. Clients Our Clientele include such recognizable names as Comcast, Costco, Lockheed Martin, Dish Network, Sprint/Nextel, Berkshire Hathaway, the U.S. Army, Anadarko Petroleum, Qdoba Mexican Grill, Lifetime Fitness and Vail Resorts to name just a few of the hundreds of national, international, regional and local organizations we have serviced on projects large and small, simple, complex and ultra-custom. A Multi-Award Winning Audio Visual Company Logic Integration, a Denver based company, was recognized as the CEDIA Audio Video Contractor of the Year, was named one of the fastest growing companies in the U.S. by INC magazine 3 years in a row, was recognized as a 2012 "Top Business"​ by Diversity Business.com, and has received A+ ratings on Google, City Search, Yelp, and the Denver BBB. Logic also recently won in Las Vegas "integrator of the Year 2013."​ Based on our incredible track record for quality and customer service, we have grown to be one of the top audio and video design and installations firms in Denver, Colorado and nationwide. We are also a GSA- approved government contractor. Our AV Certifications include CTS, DMC, DME, BiAmp, Zoom, Crestron, InfoComm, QSC, Black Box, Apple and more.

Offices: 8204 Park Meadows Dr, Suite A, Lone Tree, Colorado 80124, US · 600 17th St, Suite 2873, Denver, Colorado 80202, US · 1175 Kelly Johnson Blvd, Colorado Springs, Colorado 80920, US · 8204 Park Meadows Dr, Suite A, Lone Tree, Colorado 80124, US

Video ConferencingConference Room DesignAudio/VisualLighting ControlCrestron SystemsOperations CentersHome TheaterZoom RoomsYealinkVideo Walls
View all jobs at Logic Integration

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