About Us Liquid Environmental Solutions is a leading provider of grease trap cleaning and wastewater removal services, serving much of the continental United States for over 20 years. We are committed to delivering excep…
Position Overview The Regional Account Sales Manager – Commercial is a hunter. New-logo and new-revenue acquisition is the primary mandate of this role. You will apply a command of consultative selling to build pip…
San Diego County, California, United States · On-site
Mid level$52M raised
Administrative Assistant This role is ideal for someone who is highly organized, detail-oriented, customer-focused, and comfortable supporting daily office operations, service documentation, billing, scheduling support, …
Skills: Administrative support, Customer service, Billing, Scheduling, Data entry
Customer Operations Specialist All City Environmental Services, a Liquid Environmental Solutions company, is seeking a Customer Operations Specialist to join our team in Chicago. This role is ideal for someone who is hig…
Plumber Dover Environmental – A Liquid Environmental Solutions Company Fraser, MI About Us Dover Environmental provides essential plumbing, drain, and wastewater services to restaurants, commercial kitchens, indust…
Skills: Plumbing, Drain cleaning, Sewer line repair, Hydro jetting, Camera inspection
Position Overview The Regional Account Sales Manager – Commercial is a hunter. New-logo and new-revenue acquisition is the primary mandate of this role. You will apply a command of consultative selling to build pip…
Position Overview The Regional Account Sales Manager – Commercial is a hunter. New-logo and new-revenue acquisition is the primary mandate of this role. You will apply a command of consultative selling to build pip…
Jefferson County, Alabama, United States · On-site
Mid level$52M raised
Position Overview The Regional Account Sales Manager – Commercial is a hunter. New-logo and new-revenue acquisition is the primary mandate of this role. You will apply a command of consultative selling to build pip…
Skills: B2B Sales, New Business Acquisition, Cold Calling, Lead Generation, Territory Management
Mecklenburg County, North Carolina, United States · On-site
Mid level$52M raised
Position Overview The Regional Account Sales Manager – Commercial is a hunter. New-logo and new-revenue acquisition is the primary mandate of this role. You will apply a command of consultative selling to build pip…
CDL A Driver – Local Routes Steady Work | Strong Pay | Home After Every Shift Start time: 3am (10 -12 hour shifts) Starting Pay: $28.00/hour Liquid Environmental Solutions (LES) is We are hiring experienced CDL A d…
SR. BRAND & EVENTS MANAGER (B2B) About the Role [Company Name] is seeking a strategic and execution-focused Senior Brand & Events Manager to lead and elevate our brand presence across every internal and external touchpoi…
Big Rock Township, Arkansas, United States · On-site
Entry level$52M raised
Liquid Environmental Solutions is seeking a CDL (Class A) or (Class B) Driver to be trained to become one of our Field Service Technicians! Schedule: 1AM - 3AM start until Route is Completed- 10 to 12 Hour days Monday th…
Skills: CDL Class A, CDL Class B, Tanker Endorsement, Vacuum truck operation, Commercial driving
Position Overview The Regional Account Sales Manager – Commercial is a hunter. New-logo and new-revenue acquisition is the primary mandate of this role. You will apply a command of consultative selling to build pip…
Liquid Environmental Solutions is seeking a Boiler Operator to join our team! FULL TIME OPENING Pay range: $40/hr Grade 2 | $42/hr Grade 1 License Shifts Starts: 6am to 3pm THIS POSITION ABSOLUTELY REQUIRES AT LEAST A "G…
Plant Operator: Looking for an active, exciting career in liquid plant operations processing? Do you want to be a part of an organization that impacts the environment in a positive way? If so, Liquid Environmental Servic…
Skills: Wastewater treatment, Water quality testing, Chemical handling, Facility maintenance, Safety compliance
Business Development Manager -- National Accounts - Healthcare
Irving, Texas, United States · On-site
$90k–$100k/yr
Senior$52M raised
The Opportunity If you've spent years building national account relationships from scratch, navigating complex multi-stakeholder sales cycles, and closing seven- and eight-figure books of business, this role was designed…
Skills: Business development, National account management, Consultative selling, Strategic planning, Pipeline management
Sewer Cleaning Technician - CDL Required (Class A) Location: 37100 Research Drive Eastlake, OH 44095 Company: Ciro’s Sewer Cleaning, a Liquid Environmental Solutions Company At Ciro’s Sewer Cleaning, a of Liq…
Skills: CDL Class A, Sewer cleaning, Hydro jetting, Vacuum truck operation, Mechanical drain cleaning
SERVICE TECH – PLUMBING AND DRAIN LINE CLEANING Location: Dover Grease Traps, 2075 Burlingame Ave SW Wyoming, MI 49509 Schedule: Full-time, 8:00 AM - 4:00 PM, Monday through Friday Pay: Starting at $23/hr Job Summa…
Position Overview: The Treatment & Recovery Process Engineer is responsible for driving two core outcomes: process improvements that strengthen day-to-day operational consistency, and process improvements that ensure sus…
Skills: Process Engineering, Wastewater Treatment, Operational Data Analysis, Process Optimization, Troubleshooting
Liquid Environmental Solutions is seeking a Plant Operator for our wastewater treatment plant in Nashville Join our team at Liquid Environmental Solutions as a Plant Operator at our wastewater treatment facility in Nashv…
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Full-time
Competitive salary, Performance-based bonuses, Health insurance, Dental insurance, Vision insurance, 401(k) retirement savings plan
Posted 20h ago
~40 hrs/week
Responsibilities
The Customer Loyalty Manager will proactively engage with at-risk customers to prevent cancellations and implement retention strategies during pricing adjustments. They will also manage existing accounts, resolve customer inquiries, and identify opportunities for upselling additional services.
Requirements
Candidates must have proven experience in account management or customer success and possess strong negotiation and interpersonal skills. Proficiency with CRM systems is required, while industry knowledge in grease trap cleaning or wastewater services is considered a plus.
Full job description
About Us
Liquid Environmental Solutions is a leading provider of grease trap cleaning and wastewater removal services, serving much of the continental United States for over 20 years. We are committed to delivering exceptional service and environmentally responsible solutions to our clients.
Job Summary
We are seeking a proactive and customer-centric Customer Loyalty Manager to join our Customer Solutions team. This role is critical in strengthening customer relationships, preventing cancellations, and ensuring continued satisfaction—especially during service changes such as price increases. The ideal candidate will be a strategic problem-solver who can offer tailored solutions that align with customer needs and business goals.
Key Responsibilities
Customer Retention & Loyalty
Proactively engage with customers at risk of cancellation to understand concerns and offer alternative solutions that meet their needs.
Develop and implement strategies to retain customers during pricing adjustments, ensuring transparency and value communication.
Monitor customer satisfaction and loyalty metrics to identify trends and opportunities for improvement.
Account Management
Build and maintain strong, long-lasting relationships with existing clients.
Serve as the primary point of contact for customer inquiries, concerns, and service requests.
Understand the unique needs of each client and provide personalized support and solutions.
Customer Support
Respond promptly and professionally to customer inquiries via phone, email, and other channels.
Collaborate with field teams to coordinate service schedules and ensure customer expectations are met or exceeded.
Resolve customer issues efficiently and empathetically, ensuring a positive experience.
Sales & Upselling
Identify opportunities to upsell or cross-sell additional services that add value for the customer.
Educate clients on the benefits of our full range of services.
Meet or exceed sales and retention targets.
Documentation & Reporting
Maintain accurate and up-to-date customer records in the CRM system.
Track and report on customer interactions, retention efforts, and feedback.
Provide insights and recommendations based on customer data and trends.
Market & Industry Awareness
Stay informed about industry trends, regulations, and competitive offerings.
Use market knowledge to anticipate customer needs and provide proactive solutions.
Qualifications
Proven experience in account management, customer success, or a similar customer-facing role.
Strong communication, negotiation, and interpersonal skills.
Demonstrated ability to resolve conflicts and retain customers under challenging circumstances.
Familiarity with CRM systems and standard business software.
Industry knowledge in grease trap cleaning and wastewater services is a plus, but not required.
Benefits
Competitive salary with performance-based bonuses.
Comprehensive health, dental, and vision insurance.
401(k) retirement savings plan.
Ongoing training and career development opportunities.
Supportive and collaborative team environment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Liquid Environmental Solutions - the largest, exclusively non-hazardous US wastewater collection and disposal company, is known for innovation and leadership in protecting customers from liability and ensuring regulatory compliance, while minimizing their environmental footprint. Focused exclusively on servicing customers’ non-hazardous liquid waste needs, Liquid Environmental Solutions collects, treats and beneficially recovers materials from a wide variety of waste sources, including grease traps, used cooking oil, grit traps, oil water separators, industrial and manufacturing waste for the restaurant and hospitality, automotive maintenance, manufacturing, power plant, petrochemical and ship-building and repair industries, as well as waste collection companies. With over 700 team members, a state of the art fleet of more than 360 vacuum trucks, 99 collection branches, and 78,000+ customer locations served, Liquid Environmental Solutions is positioned to meet customers’ diverse liquid waste needs throughout the United States.
Offices: 7651 Esters Blvd, Suite 200, Irving, TX 75063, US
Liquid Environmental Solutions - the largest, exclusively non-hazardous US wastewater collection and disposal company, is known for innovation and leadership in protecting customers from liability and ensuring regulatory compliance, while minimizing their environmental footprint. Focused exclusively on servicing customers’ non-hazardous liquid waste needs, Liquid Environmental Solutions collects, treats and beneficially recovers materials from a wide variety of waste sources, including grease traps, used cooking oil, grit traps, oil water separators, industrial and manufacturing waste for the restaurant and hospitality, automotive maintenance, manufacturing, power plant, petrochemical and ship-building and repair industries, as well as waste collection companies. With over 700 team members, a state of the art fleet of more than 360 vacuum trucks, 99 collection branches, and 78,000+ customer locations served, Liquid Environmental Solutions is positioned to meet customers’ diverse liquid waste needs throughout the United States.
Offices: 7651 Esters Blvd, Suite 200, Irving, TX 75063, US