Boston, Massachusetts, United States · Remote OK
The Role: We are seeking a Customer Experience Manager to own the day-to-day customer experience after implementation. This individual will serve as the primary point of contact for customer support, communications, and …
Skills: Customer Success, Customer Support, Account Management, Customer Operations, Healthcare SaaS
Boston, Massachusetts, United States · Remote OK
$110k–$125k/yr
The Role: We're looking for a highly organized, execution-oriented Project Manager to coordinate customer implementations and operational projects across the Connected Care business. This is a hands-on role focused on pl…
Skills: Project management, Implementation management, Healthcare technology, SaaS, Digital health
Boston, Massachusetts, United States · Remote OK
$185k–$215k/yr
The Role: Linus Health is seeking a Staff Software Engineer to provide technical leadership while remaining hands-on in the development of our web applications and platform. This role will serve as the technical lead for…
Skills: React, Node.js, TypeScript, Technical leadership, Software architecture
Boston, Massachusetts, United States · Remote OK
The Role: We are seeking a UX Researcher to support the design, validation, and improvement of consumer-oriented product experiences at Linus Health. This role will help the team understand how people engage with brain h…
Skills: UX research, Usability testing, Concept testing, Mixed-methods research, Product strategy
Boston, Massachusetts, United States · Remote OK
$150k–$170k/yr
The Role: We are seeking a Senior Product Designer to help shape and deliver high-quality digital product experiences at Linus Health. This role will support a range of patient, participant, clinician, and partner-facing…
Skills: Product design, Figma, Mobile design, Responsive web design, Interaction design
Boston, Massachusetts, United States · Remote OK
$155k–$175k/yr
The Role: The Opportunity (0-to-1 in a High-Growth Environment) As the Senior Product Manager for Consumer Experience, you will be the architect of an entirely new product portfolio. While you will leverage Linus Health’…
Skills: Product management, Consumer experience, Product strategy, B2B2C model, Growth hacking
Boston, Massachusetts, United States · Remote OK
$110k–$125k/yr
About the role: We are seeking an experienced Project Manager, Life Sciences to lead enterprise customer engagements within the clinical research, pharma, and life sciences space. This role combines customer success acti…
Skills: Project management, Customer success, Implementation management, Stakeholder management, Cross-functional coordination
Boston, Massachusetts, United States · Remote OK
$155k–$175k/yr
The Role: The Opportunity: 1-to-N Scaling at the Front Lines of Care As the Senior Product Manager for US Healthcare, you will lead the evolution and expansion of Linus Health’s core high-growth engine. Reporting to the …
Skills: Product management, Enterprise healthcare, Clinical workflows, EHR integration, Clinical decision support
Boston, Massachusetts, United States · Remote OK
$155k–$175k/yr
About the role As a Senior Full stack Software Engineer you will be a core team member responsible for driving the design, development, and delivery of complex software systems. By combining deep front end technical expe…
Skills: React, Node.js, JavaScript, TypeScript, Restful services
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The Customer Experience Manager will serve as the primary point of contact for customer support, engagement, and ongoing success post-implementation. They are responsible for managing customer communications, resolving issues, and optimizing operational workflows to drive long-term customer value.
Candidates must have 3–5 years of experience in customer success or support, preferably within the healthcare or SaaS sectors. Strong communication, project management, and proficiency with support platforms like Zendesk are essential for this role.
The Role:
We are seeking a Customer Experience Manager to own the day-to-day customer experience after implementation. This individual will serve as the primary point of contact for customer support, communications, and engagement, ensuring customers receive timely assistance, proactive communication, and an exceptional overall experience.
This role combines customer success, customer support, communications, and operational execution to drive adoption, satisfaction, and long-term customer value.
What You'll Do
About You
Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us
Practical solutions for proactive brain health
Linus Health is a Boston-based digital health company focused on transforming brain health for people across the world. By advancing how we detect and address cognitive and brain disorders – leveraging cutting-edge neuroscience, clinical expertise, and artificial intelligence – our goal is to enable a future where people can live longer, happier, and healthier lives with better brain health. Our digital platform delivers a proven, practical means of enabling early detection; empowers providers with actionable clinical insights and recommendations; and supports individuals with personalized action plans. We are proud to support leading research institutions, life sciences companies, and healthcare delivery organizations.
Offices: 280 Summer Street, 10th Floor, Boston, Massachusetts 02210, US
Practical solutions for proactive brain health
Linus Health is a Boston-based digital health company focused on transforming brain health for people across the world. By advancing how we detect and address cognitive and brain disorders – leveraging cutting-edge neuroscience, clinical expertise, and artificial intelligence – our goal is to enable a future where people can live longer, happier, and healthier lives with better brain health. Our digital platform delivers a proven, practical means of enabling early detection; empowers providers with actionable clinical insights and recommendations; and supports individuals with personalized action plans. We are proud to support leading research institutions, life sciences companies, and healthcare delivery organizations.
Offices: 280 Summer Street, 10th Floor, Boston, Massachusetts 02210, US
