Ephrata, Pennsylvania, United States · On-site
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthc…
Skills: Customer service, Multitasking, Communication skills, Microsoft Office, EMR software
Rehoboth Beach, Delaware, United States · Hybrid
$90k/yr
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access t…
Skills: Clinical excellence, Patient care, Mental healthcare, Behavioral health, Telemedicine
Kenosha, Wisconsin, United States · On-site
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthc…
Skills: Customer service, Multitasking, Communication skills, Microsoft Office, EMR software
Glen Mills, Pennsylvania, United States · Hybrid
$90k–$100k/yr
We are actively looking to hire talented therapists in the area, who are passionate about patient care and committed to clinical excellence. Please contact: [email protected] \n Is this you? Wanting to deliver…
Skills: Clinical excellence, Patient care, Behavioral healthcare, Therapy, Adult therapy
Haverford, Pennsylvania, United States · Hybrid
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access t…
Skills: Psychological assessment, Neuropsychological testing, Data scoring, Behavioral observation, Patient rapport
Doylestown, Pennsylvania, United States · Hybrid
$90k–$100k/yr
We are actively looking to hire talented therapists in the area, who are passionate about patient care and committed to clinical excellence. Please contact: [email protected] \n Is this you? Wanting to deliver…
Skills: Marriage and family therapy, Behavioral healthcare, Clinical excellence, Patient care, Telemedicine
West Chester, Pennsylvania, United States · Hybrid
$90k–$100k/yr
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access t…
Skills: Mental healthcare, Behavioral health, Therapy, Patient care, Clinical excellence
Ephrata, Pennsylvania, United States · Hybrid
$90k–$100k/yr
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access t…
Skills: Mental healthcare, Behavioral health, Therapy, Clinical excellence, Patient care
Haverford, Pennsylvania, United States · Hybrid
$90k–$100k/yr
We are actively looking to hire talented therapists in the area, who are passionate about patient care and committed to clinical excellence. Please contact: [email protected] \n Is this you? Wanting to deliver…
Skills: Clinical excellence, Patient care, Behavioral healthcare, Therapy, Telemedicine
Haverford, Pennsylvania, United States · Hybrid
$90k–$100k/yr
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access t…
Skills: Behavioral health, Patient care, Clinical excellence, Telemedicine, Outpatient care
Doylestown, Pennsylvania, United States · Hybrid
$90k–$100k/yr
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access t…
Skills: Behavioral health, Mental healthcare, Patient care, Clinical excellence, Therapy
Philadelphia, Pennsylvania, United States · Hybrid
$90k–$100k/yr
We are actively looking to hire talented therapists in the area, who are passionate about patient care and committed to clinical excellence. Please contact: [email protected] \n Is this you? Wanting to deliver…
Skills: Marriage and family therapy, Patient care, Clinical excellence, Behavioral healthcare, Telemedicine
Philadelphia, Pennsylvania, United States · Hybrid
$230k–$260k/yr
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access t…
Skills: Psychiatric mental health nurse practitioner, Medication management, Therapy, Behavioral healthcare, Clinical excellence
Harrisburg, Pennsylvania, United States · Hybrid
$90k–$100k/yr
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access t…
Skills: Behavioral health, Mental healthcare, Clinical excellence, Patient care, Outpatient care
Havertown, Pennsylvania, United States · Hybrid
$90k–$100k/yr
We are actively looking to hire talented therapists in the area, who are passionate about patient care and committed to clinical excellence. Please contact: [email protected] \n Is this you? Wanting to deliver…
Skills: Clinical excellence, Patient care, Behavioral healthcare, Therapy, Adult therapy
Ephrata, Pennsylvania, United States · Hybrid
$90k–$100k/yr
We are actively looking to hire talented therapists in the area, who are passionate about patient care and committed to clinical excellence. Please contact: [email protected] \n Is this you? Wanting to deliver…
Skills: Clinical excellence, Patient care, Behavioral healthcare, Telemedicine, Outpatient therapy
Philadelphia, Pennsylvania, United States · Hybrid
$90k–$100k/yr
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access t…
Skills: Behavioral health, Mental healthcare, Clinical excellence, Patient care, Outpatient care
Ephrata, Pennsylvania, United States · Hybrid
$230k–$260k/yr
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access t…
Skills: Psychiatric mental health nurse practitioner, Medication management, Therapy, Behavioral healthcare, Clinical excellence
Havertown, Pennsylvania, United States · Hybrid
$90k–$100k/yr
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access t…
Skills: Mental healthcare, Behavioral health, Patient care, Clinical excellence, Telemedicine
West Chester, Pennsylvania, United States · Hybrid
$90k–$100k/yr
We are actively looking to hire talented therapists in the area, who are passionate about patient care and committed to clinical excellence. Please contact: [email protected] \n Is this you? Wanting to deliver…
Skills: Clinical excellence, Patient care, Behavioral healthcare, Therapy, Telemedicine
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The Practice Coordinator manages daily front office activities, including patient check-in/out, scheduling, and billing support. They also provide administrative assistance to clinicians and ensure the office environment remains professional and welcoming.
Candidates must have a high school diploma or equivalent, with an associate or bachelor's degree preferred. At least one year of experience in healthcare operations or customer service is also preferred.
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
Compensation: Starting at $21.00/hourly, plus quarterly bonus/incentive potential
Location: 4139 Oregon Pike Ste 303, Ephrata, PA 17522
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
Collect all in-person and telehealth co-payments and account balances at the time of service.
Complete insurance eligibility verification and reach out to patients to resolve any issues.
Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
Coordinate with clinicians pertaining to any additional patient questions.
Support clinician schedules by auditing for appointment accuracy.
Maintain a pleasant, secure, and motivational working environment in the Practice.
Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
Ability to work independently and as a team member.
Strong communication skills, both written and verbal.
Proficient in using Computer Software Applications (Microsoft Office & EMRs)
Comfortable handling sensitive and confidential Information (HIPAA)
High School or equivalent required, associates/bachelor’s degree, preferred.
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.
Reimagining Mental Health
LifeStance Health is a behavioral health care company focused on providing evidenced-based, medically driven treatment services for children, adolescents and adults suffering from a variety of mental health issues in care settings that include acute inpatient, partial hospitalization, intensive outpatient, outpatient, community-based and in-home. Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better. Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare. Our Values: Belonging We cultivate a space where everyone shows up as their authentic self. Courage We are all accountable for doing the right thing–even when it's hard–because we know it's worth it. Empathy We seek out diverse perspectives and listen to learn without judgement. One Team We realize our full potential when we work together towards our shared purpose.
Offices: 4800 N Scottsdale Rd, Scottsdale, Arizona 85251, US
Reimagining Mental Health
LifeStance Health is a behavioral health care company focused on providing evidenced-based, medically driven treatment services for children, adolescents and adults suffering from a variety of mental health issues in care settings that include acute inpatient, partial hospitalization, intensive outpatient, outpatient, community-based and in-home. Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better. Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare. Our Values: Belonging We cultivate a space where everyone shows up as their authentic self. Courage We are all accountable for doing the right thing–even when it's hard–because we know it's worth it. Empathy We seek out diverse perspectives and listen to learn without judgement. One Team We realize our full potential when we work together towards our shared purpose.
Offices: 4800 N Scottsdale Rd, Scottsdale, Arizona 85251, US
