Jobs at LifeLine Ambulance (Now Hiring) — 5 open

Job DetailsLevel: ExperiencedJob Location: Commerce, CA 90040Position Type: Full TimeEducation Level: EMD CertificationSalary Range: $24.50 - $24.50 HourlyJoin A Team That's Ready To Support Your EMS Career

LifeLine Ambulance has an open position for an experienced Dispatcher/Controller within our Communications Team. This is a great opportunity if you have experience in EMS and are looking to develop and broaden your skills as a Dispatcher. You will provide immediate support and coordinate our teams and resources in the field to ensure we are providing oversight and clear direction on where our Ambulances need to go, and supporting the in-house Communications Team to ensure we maintain a high-quality experience with our partnering facilities.

What LifeLine Can Offer

Be part of a company that genuinely values and supports its team members
Given opportunities to develop your leadership skills, widen your scope of work as a Dispatcher, and gain new experiences to further your career
Work under strong leadership that’s invested in your personal and professional growth
Join a tight-knit team that has your back and celebrates each other’s wins
Make a real impact every day by helping people and supporting your community when it matters most

Sound like something you want to be part of?

Apply now and take the first step in your next career path to making an impact and changing lives!

Full Job DescriptionEssential Functions

Dispatching Units: Coordinate and dispatch units in accordance with established protocols and procedures.
Incoming Calls Handling: Respond to incoming calls, assessing the nature of the call and providing appropriate assistance or directing calls to relevant personnel as needed.
911 Call Handling: Promptly answer emergency (911) calls, determine the nature and location of incidents, gather critical information, and prioritize calls based on severity and urgency.
Support Team Collaboration: Work closely with Communications Associates, Specialists, and the Matrix and CAD Commander to ensure efficient and effective communication and coordination of resources.
CAD Information Management: Update and accurately enter information into the Computer-Aided Dispatch (CAD) system to maintain up-to-date records of incidents, unit statuses, and other relevant data.
Resource Allocation: Prioritize and allocate available resources based on the urgency and severity of incoming calls and ongoing incidents.
Communication Liaison: Serve as a central point of contact for communication between field units, emergency services personnel, and other relevant stakeholders.
Emergency Response Coordination: Coordinate multi-agency responses during large-scale incidents or emergencies, facilitating communication and collaboration among different entities involved.
Quality Assurance: Ensure compliance with established protocols, procedures, and regulatory requirements to maintain high standards of service delivery and patient care.
Training and Development: Participate in ongoing training programs and skill development activities to enhance proficiency in emergency dispatching techniques, use of communication equipment, and relevant software applications.

Compliance & Safety

Reviews paperwork for accuracy and correct process.
Must participate in scheduled and unscheduled onsite compliance audits.
Implements corrective/preventive measures as determined by the Corporate Compliance/Audit Committee.
Cooperates with Internal Audit, Compliance and Dispatch Operations on any recommendations and changes to compliance and legal workflow issues.
Takes swift and immediate action in accordance with Internal Audit and Corporate Compliance on any areas of concern.

Complies and enforces all policies and procedures.
Has successfully completed all required Compliance Training within the required time.
Has had no compliance-related corrective action during the current review period.

Participate in Safety and Risk training and activities.
Serves as a company representative promoting positive customer relationships through proactive involvement in public business and community activities.
Ensures a safe and productive work environment. Be a steward of safety, that you and your peers operate safely, in an environment free from danger and risk.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Cognitive/Psychosocial Requirements

Communication

Attention to Detail

Critical Evaluation

Relationship Management

Ethical Practice

Qualifications

Previous experience in emergency dispatching, call center operations, or a related role.
Proficiency in using computer-aided dispatch (CAD) systems, communication equipment, and other relevant software applications.
Strong communication skills, including the ability to convey information accurately and effectively in high-pressure situations.
Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks efficiently.
Ability to work effectively as part of a team and collaborate with colleagues from diverse backgrounds and disciplines.

Education, Certificates, Licenses, Registrations

High school diploma or general education degree (GED).

Education or training in emergency dispatching or related field preferred.

EMT (Emergency Medical Technician) or EMD (Emergency Medical Dispatcher) certification required.

Position Type/Expected Hours of Work

This is a full-time and part-time, in-office position. Flexibility to work in shifts, including evenings, weekends, and holidays, as required in a 24/7 operations environment.

Physical Requirements

The physical demands associated with employees' duties are designed to be reasonable, with accommodation available for individuals with disabilities. The physical demands include:

Manual Dexterity: Regular use of hands and fingers is integral to handle, feel, or operate objects, tools, or controls. Employees engage in tasks that require precise manual dexterity.
Reach and Arm Movement: Frequent reaching with hands and arms is part of the job, especially when accessing files, equipment, or materials within the workspace.
Posture: Employees are frequently required to sit for extended periods, emphasizing the importance of maintaining proper posture and using ergonomic seating.
Verbal Communication: Regular activities involve standing, talking, and hearing, reinforcing the significance of effective verbal communication skills.
Prolonged Sitting: The nature of tasks often involves prolonged periods of sitting, requiring employees to use ergonomic furniture and equipment to promote comfort and minimize strain.

Work Environment

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is predominantly an indoor setting characterized by cleanliness, providing a comfortable and conducive atmosphere for administrative tasks. The following factors are representative of the work environment:

Typing and Computer Interaction: Daily responsibilities include extensive use of computers and other electronic devices. Employees engage in typing, data entry, and computer interactions.
Computer Screens: Employees regularly work with computer screens for extended durations. Proper lighting and screen ergonomics are maintained to reduce eye strain and promote a healthy visual environment.
Verbal Communication: The work environment encourages face-to-face and verbal communication among employees, fostering collaboration and a sense of camaraderie.
Irregular Schedule/Hours: While the primary work hours are defined, employees may occasionally work irregular schedules to meet organizational needs. Flexibility is embraced to accommodate varied demands.

Closing Statement

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Support the Mission Statement and Philosophy of LifeLine Ambulance

Develop a plan for maintaining your own professional growth and development.
Evidence of respect for dignity, welfare, basic rights of all patients and team members.
Maintain an elevated level of competency within the staff

LifeLine Ambulance is a proud Equal Opportunity employer, m/f/d/v.