Leidos DSI has an opening for a Software Escalation Analyst. In this position the successful candidate will be able to analyze software issues using SQL and other tools, provide programmatic code fix recommendations for …
Skills: SQL, CRM Software, Database Management, HTML, Active Directory
General program information and/or position overview. Please note that the first paragraph and the Defense Sector quick summary should be included on all postings. Please use the below guidance as you enter the informati…
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$70k–$126k/yr
Full-time
Health and Wellness Programs, Income Protection, Paid Leave, Retirement
Posted 13d ago
~40 hrs/week
Remote in United States
Responsibilities
Analyze software defects and performance issues using SQL to provide programmatic code fix recommendations for proprietary CRM software. Coordinate with development, QA, and support teams to document root causes and implement software design enhancements.
Requirements
Requires at least 2 years of technical CRM experience and US citizenship for Public Trust Clearance. Proficiency in SQL, database management (Oracle/SQL Server), and web technologies like HTML and IIS is essential.
Full job description
Leidos DSI has an opening for a Software Escalation Analyst. In this position the successful candidate will be able to analyze software issues using SQL and other tools, provide programmatic code fix recommendations for software defects and input on software design for our proprietary CRM software.
This is an opportunity to work closely with our software development team, quality assurance and customer support teams. Our proprietary web-based software products deliver industry-leading digital communications and citizen service tools to elected officials and government offices on Capitol Hill and across the United States.
Primary Responsibilities:
Provides configuration and usage consultation to software users, IT and engineering professionals working in a variety of network environments.
Responsible for investigating reported software defects and performance issues and developing recommended solutions.
Evaluates customer software enhancement requests and submits change requests to the software development team with recommendations on design where appropriate.
Provides guidance and coaching for helpdesk staff to increase technical knowledge and skills across the team.
Root cause analysis documentation and reporting
Coordinating with development on code‑related fixes and testing recommendations
Basic Qualifications:
At least 2 years technical experience specific to CRM software, preferably with high profile government customers and end-users.
Must be a US Citizen with the ability to obtain a Public Trust Clearance.
Advanced knowledge of database management principles (Oracle, SQL Server).
SQL command knowledge including ability to write queries for troubleshooting, updating and/or appending data.
Knowledge of HTML code as used for eNewsletter design.
Current knowledge on a variety of technologies related to working with web-based software functioning in an enterprise network environment. Examples include: Active Directory, network troubleshooting, Exchange Server, IIS (Internet Information Services).
Familiarity with using browser developer mode, SQL and other scripting to troubleshoot, identify and isolate software problems.
Preferred Qualifications:
Customer Support and consultation experience specific to the Intranet Quorum CRM product highly preferred.
Experience working with Capitol Hill Congressional clients is strongly preferred.
Certifications in Oracle.
PowerShell scripting skills.
Understanding of Containerization to include Kubernetes and Docker.
AI concepts such as Prompt Engineering and GenAI.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
June 11, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $69,550.00 - $125,725.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Related keywords
CRMSQLOracleSQL ServerHTMLActive DirectoryExchange ServerIISPowerShellKubernetesDockerPrompt EngineeringGenAIPublic Trust ClearanceRoot Cause AnalysisSoftware Escalation
An industry & technology leader serving government & commercial customers with smarter, more efficient innovations
Industry
Defense and Space Manufacturing
Company size
10,001+ employees
Founded
1969
Headquarters
Reston, Virginia
LinkedIn followers
568,340
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers' missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes' Best Employers for Diversity, Forbes' America's Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute's World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
Your most important work is ahead, visit careers.leidos.com for our latest opportunities.
Offices: 1750 Presidents St, Reston, Virginia 20190, US · 11955 Freedom Drive, Reston, VA 20190, US · 1145 N 2nd St, Leavenworth, KS 66048, US · 9600 Great Hills Trail, Austin, TX 78759, US · 221 3rd St, Newport, RI 02840, US
An industry & technology leader serving government & commercial customers with smarter, more efficient innovations
Industry
Defense and Space Manufacturing
Company size
10,001+ employees
Founded
1969
Headquarters
Reston, Virginia
LinkedIn followers
568,340
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers' missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes' Best Employers for Diversity, Forbes' America's Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute's World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
Your most important work is ahead, visit careers.leidos.com for our latest opportunities.
Offices: 1750 Presidents St, Reston, Virginia 20190, US · 11955 Freedom Drive, Reston, VA 20190, US · 1145 N 2nd St, Leavenworth, KS 66048, US · 9600 Great Hills Trail, Austin, TX 78759, US · 221 3rd St, Newport, RI 02840, US