St. Joseph, Michigan, United States · On-site
Customer Experience Agent For over 80 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located in…
Skills: Oracle, Order Management, Customer Service, Data Entry, Microsoft Excel
St. Joseph, Michigan, United States · On-site
Talent Acquisition Specialist/Recruiter Schedule: Full Time: 8:00am – 5:00pm, Monday – Friday Position Summary: The Talent Acquisition Specialist/Recruiter is a motivated, relationship-driven member of the Hu…
Skills: Full-cycle recruiting, Sourcing, Applicant Tracking Systems, ADP Workforce Now, Interviewing
St. Joseph, Michigan, United States · On-site
Material Expeditor/Planner For over 90 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located i…
Skills: Material Flow Coordination, Production Planning, Problem Solving, Oracle, Microsoft Excel
Benton Harbor, Michigan, United States · On-site
Ceramics Material Handler For over 90 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located in…
Skills: Forklift operation, Inventory management, Clerical skills, Basic math, Shipping and receiving
Benton Harbor, Michigan, United States · On-site
Ceramics Machine Operator For over 90 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located in…
Skills: Machine operation, Blueprint reading, Precision measuring, Quality inspection, Process documentation
St. Joseph, Michigan, United States · On-site
Stockroom Associate For over 80 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located in St. J…
Skills: Inventory Management, Material Handling, Cycle Counting, Order Fulfillment, Detail Oriented
St. Joseph, Michigan, United States · On-site
Application Scientist For over 90 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located in St.…
Skills: Analytical Method Development, Technical Support, Instrument Calibration, Technical Presentations, LIMS
St. Joseph, Michigan, United States · On-site
Technical Support Engineer For over 90 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located i…
Skills: Technical Support, Troubleshooting, Customer Service, Analytical Problem Solving, Time Management
St. Joseph, Michigan, United States · On-site
Janitorial Worker For over 90 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located in St. Jos…
Skills: Janitorial Practices, Industrial Cleaning, MSDS Literacy, Safety Training, Time Management
St. Joseph, Michigan, United States · On-site
North America Marketing Manager For over 90 years, LECO has been a leader in the development and production of world-class laboratory instruments, delivering state-of-the-art products nationwide and across the globe. Loc…
Skills: Marketing Strategy, Team Leadership, Digital Marketing, Market Research, Budget Management
United States · On-site
Sales Engineer - Central For over 80 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located in …
Skills: Sales Process, Chemical Analysis, Material Testing, Prospecting, Cold Calling
St. Joseph, Michigan, United States · Remote OK
Field Service Engineer - Southeastern For over 80 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe…
Skills: Preventive Maintenance, Troubleshooting, Instrumentation Installation, Technical Training, Mechanical Skills
St. Joseph, Michigan, United States · On-site
Customer Experience Agent For over 80 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located in…
Skills: Oracle, Order Processing, Customer Service, Microsoft Excel, Microsoft Word
St. Joseph, Michigan, United States · On-site
Automation Engineer For over 90 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state-of-the-art products nationwide and across the globe. Located in St. J…
Skills: PLC Programming, SCADA & HMI Development, Industrial Robotics, Process Automation, Troubleshooting & Diagnostics
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The Customer Experience Agent is responsible for processing domestic customer orders and inquiries via phone and email using the Oracle system. They also provide support by managing order status, inventory availability, pricing, and resolving quality issues.
Candidates must have strong computer skills, including proficiency in Oracle, Microsoft Office, and order management systems. Good communication skills, reading comprehension, and the ability to work independently are also required.
Customer Experience Agent
For over 80 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located in St. Joseph, Michigan, LECO continues to be a family-owned company that understands the value of shared interests, long-term stability, loyalty, and trust.
Schedule:
Full Time: 8:00am – 5:00pm, Monday – Friday
Position Summary:
The Customer Experience Agent will process orders in Oracle system for domestic customers received via email and phone. Provide customer service in assisting customers with order status, inventory availability, pricing, quality issues. This position is in an office environment with other personnel that handle both domestic and international orders/shipments.
Position Responsibilities:
Position Requirements:
Education/Certifications:
EOE M/F/VET/Disability
Engineering Productivity Solutions for Today's Laboratories
Our story began in 1936 with the world's first rapid carbon determinator, transforming the American iron and steel industry with fast, reliable results. For 85 years, LECO has been a trusted global leader in analytical instrumentation. Today, that same innovative spirit drives our complete portfolio of solutions, which has led to global recognition of expertise in elemental analysis, mass spectrometry and metallography and optical equipment. Our instruments solve complex challenges across a range of applications: Metals & Materials Science: Precise elemental and thermal analysis for metals, ceramics, and advanced materials. Protein Analysis: Rapid, accurate protein analysis for nutritional labeling and quality control. Petrochemical: Characterize complex hydrocarbon mixtures and monitor elemental content with mass spectrometry and elemental analysis. Battery Materials: Measure carbon/sulfur and graphite content to support performance, safety, and quality control in advanced energy storage technologies. Food Safety: Comprehensive screening for contaminants like MOSH/MOAH, pesticide residues, and other unknown threats to ensure product integrity and regulatory compliance. Flavor & Aroma: High-resolution separation and identification of volatile/semi-volatile compounds for authenticity and sensory profiling. Agriculture: Quantify key soil indicators like Total Organic Carbon (TOC) to support sustainable farming. Environmental: Detect trace microplastics and PFAS in soil and water. Life Sciences: Non-targeted metabolomics research powered by high-resolution mass spectrometry for deeper biological insights. With in-house manufacturing, every LECO product meets strict standards for quality and precision. Our network of 25 subsidiaries and distributors allows us to sell in over 75 countries, ensuring you receive unmatched local support, service, and application expertise. Discover how our solutions help your lab achieve accurate, efficient, and reliable results.
Offices: 3000 Lakeview Ave, St Joseph, MI 49085, US
Engineering Productivity Solutions for Today's Laboratories
Our story began in 1936 with the world's first rapid carbon determinator, transforming the American iron and steel industry with fast, reliable results. For 85 years, LECO has been a trusted global leader in analytical instrumentation. Today, that same innovative spirit drives our complete portfolio of solutions, which has led to global recognition of expertise in elemental analysis, mass spectrometry and metallography and optical equipment. Our instruments solve complex challenges across a range of applications: Metals & Materials Science: Precise elemental and thermal analysis for metals, ceramics, and advanced materials. Protein Analysis: Rapid, accurate protein analysis for nutritional labeling and quality control. Petrochemical: Characterize complex hydrocarbon mixtures and monitor elemental content with mass spectrometry and elemental analysis. Battery Materials: Measure carbon/sulfur and graphite content to support performance, safety, and quality control in advanced energy storage technologies. Food Safety: Comprehensive screening for contaminants like MOSH/MOAH, pesticide residues, and other unknown threats to ensure product integrity and regulatory compliance. Flavor & Aroma: High-resolution separation and identification of volatile/semi-volatile compounds for authenticity and sensory profiling. Agriculture: Quantify key soil indicators like Total Organic Carbon (TOC) to support sustainable farming. Environmental: Detect trace microplastics and PFAS in soil and water. Life Sciences: Non-targeted metabolomics research powered by high-resolution mass spectrometry for deeper biological insights. With in-house manufacturing, every LECO product meets strict standards for quality and precision. Our network of 25 subsidiaries and distributors allows us to sell in over 75 countries, ensuring you receive unmatched local support, service, and application expertise. Discover how our solutions help your lab achieve accurate, efficient, and reliable results.
Offices: 3000 Lakeview Ave, St Joseph, MI 49085, US
