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Manage high-volume patient check-ins, registrations, and insurance verification in a fast-paced urgent care setting. Coordinate with clinical teams to ensure efficient patient flow and handle financial responsibilities including payment collection.
Requires a High School Diploma or GED, or equivalent experience. Candidates must possess strong customer service skills and the ability to remain calm and professional in an unpredictable environment.
Your job is more than a job
🚑 Be the Calm in the Chaos—Welcome Patients When They Need It Most
In an Urgent Care setting, no two days are the same—and your role is everything.
As a Patient Access Associate, you’re the first face patients see when they’re not feeling their best. Whether it’s a sudden illness, minor injury, or unexpected need for care, you create a welcoming, efficient experience right from the start.
Your ability to stay calm, organized, and compassionate helps patients feel supported—even during stressful, unplanned visits.
💼 What You’ll Do (aka Keep Things Moving Smoothly)
Greet and assist walk-in patients and visitors with urgency and empathy
Manage high-volume check-ins, registrations, and patient flow
Accurately verify insurance, demographics, and required documentation
Coordinate with clinical teams to ensure patients are seen efficiently
Answer phones and assist with scheduling when needed
Explain financial responsibilities and collect payments appropriately
⚡ What Makes You Great in Urgent Care
You thrive in a fast-paced, unpredictable environment
You can multitask without losing attention to detail
You stay calm and professional—even when things get busy
You’re compassionate and know how to put patients at ease quickly
You’re a team player who communicates well with both patients and staff
🧠 What You Bring
Strong customer service and communication skills
High attention to detail and accuracy
Ability to adapt quickly and prioritize tasks in real time
📋 Minimum Requirement
High School Diploma or GED (or equivalent experience)
🎯 Why This Role Matters
In urgent care, patients don’t plan their visit—they rely on you to guide them through it.
Your role sets the tone for their entire experience.
💙 Make a difference when it matters most—one patient, one visit at a time.
LCMC Health is a community.
Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary
Your extras
You are welcome here.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
Simple things make the difference.
1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.
3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.
Eight hospitals + dozens of New Orleans area clinics and practices, all focused on keeping you well.
We believe a hospital should actually be hospitable. We’re a New Orleans-based, non-profit health system on a mission: to provide the best possible care for every person and parish in Louisiana and beyond, and to put a little more heart and soul into healthcare along the way. And that means we do things a little differently around here. Treating people like family is the LCMC Health way, and it always has been. Founded by Louisiana’s first freestanding children’s hospital, we’ve grown into a healthcare system that’s built to serve the unique needs of our communities and families across New Orleans, the Gulf Coast and beyond. We believe in treating the whole patient, not just the condition. When you visit an LCMC Health facility, you will get the care that is best for you and your family because we believe that shared beliefs and positive outlooks are what drive our exceptional care. We offer nine hospital locations: Children’s Hospital New Orleans, East Jefferson General Hospital, New Orleans East Hospital, Touro, University Medical Center New Orleans, West Jefferson Medical Center, Lakeview Hospital, and Lakeside Hospital. We also deliver world-class care close to home through a network of urgent care centers across the greater New Orleans area in addition to our physician practices. With over 2,200 board-certified physicians specializing in everything from head to toe, our community can count on us to provide the right care, right where they need it. We’ve got a rich history, but our sights are set on what comes next. We’re committed to leading the way to a healthier future for the Gulf Coast. That’s why we partner with local universities to bring the latest in care to our patients, and to train the next generation of healthcare professionals that will make a difference right here in our communities.
Offices: 210 State St, New Orleans, LA 70118, US · 200 Henry Clay Ave, New Orleans, Louisiana 70118, US · 5620 Read Blvd, New Orleans, Louisiana 70127, US · 1401 Foucher St, New Orleans, Louisiana 70115, US · 2000 Canal St, New Orleans, Louisiana 70112, US
Eight hospitals + dozens of New Orleans area clinics and practices, all focused on keeping you well.
We believe a hospital should actually be hospitable. We’re a New Orleans-based, non-profit health system on a mission: to provide the best possible care for every person and parish in Louisiana and beyond, and to put a little more heart and soul into healthcare along the way. And that means we do things a little differently around here. Treating people like family is the LCMC Health way, and it always has been. Founded by Louisiana’s first freestanding children’s hospital, we’ve grown into a healthcare system that’s built to serve the unique needs of our communities and families across New Orleans, the Gulf Coast and beyond. We believe in treating the whole patient, not just the condition. When you visit an LCMC Health facility, you will get the care that is best for you and your family because we believe that shared beliefs and positive outlooks are what drive our exceptional care. We offer nine hospital locations: Children’s Hospital New Orleans, East Jefferson General Hospital, New Orleans East Hospital, Touro, University Medical Center New Orleans, West Jefferson Medical Center, Lakeview Hospital, and Lakeside Hospital. We also deliver world-class care close to home through a network of urgent care centers across the greater New Orleans area in addition to our physician practices. With over 2,200 board-certified physicians specializing in everything from head to toe, our community can count on us to provide the right care, right where they need it. We’ve got a rich history, but our sights are set on what comes next. We’re committed to leading the way to a healthier future for the Gulf Coast. That’s why we partner with local universities to bring the latest in care to our patients, and to train the next generation of healthcare professionals that will make a difference right here in our communities.
Offices: 210 State St, New Orleans, LA 70118, US · 200 Henry Clay Ave, New Orleans, Louisiana 70118, US · 5620 Read Blvd, New Orleans, Louisiana 70127, US · 1401 Foucher St, New Orleans, Louisiana 70115, US · 2000 Canal St, New Orleans, Louisiana 70112, US
