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Full-time
bachelor degree, postgraduate degree
Posted 24d ago
~40 hrs/week
Responsibilities
Provide high-level technical support for complex electro-mechanical equipment and software to ensure customer satisfaction. Lead platform field escalations and mentor field engineers while designing experiments to resolve technical problems.
Requirements
Requires a Bachelor's degree with 5 years of experience, a Master's with 3 years, or a PhD, specifically within the semiconductor industry. Proficiency in C++, Python, and various root cause analysis methodologies is essential.
Full job description
The group you’ll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you’ll make
As a Regional Product Support Engineer at Lam, you’re the backbone of technicalsupport for field engineers, technicians, and product support personnel in theregion. Your expertise is crucial in diagnosing, troubleshooting, repairing, anddebugging complex electro-mechanical equipment, computer systems, software,or networked and wireless systems. Your swift action in responding to situations iscritical in resolving issues and ensuring satisfaction of Lam's valued customers.
What you’ll do
Provides support to customer/users where the product is highly technical orsophisticated in nature.
Develops customer confidence through credible recommendations and anunderstanding of the customer’s perspective to support sales, service andrevenue.
Participates in Lam’s worldwide technical community and actively sharesknowledge and takes a leadership position to enhance worldwide learning andits application.
Acts as technical mentor for field and account engineers and may design orconduct training sessions.
Actively participate in platform field escalations, emphasizing in Lam platformson Etch, Deposition and Clean products.
Acquire and apply engineering theories, methods and research techniques inthe investigation, troubleshooting, and resolution of technical problems
Conduct and design well defined experiments and tests pertaining to thedevelopment of new methods, processes, hardware, standards, modification ofcurrent material, components, software, or process specifications and theresolution to complex technical problems Responsibility includes institutingand owning corrective actions and following through to assure proper release and hand off of solutions to Technical Services and Field Process/Field Serviceorganizations
Highly quantitative, and ability to articulate plan including findings, data collected and progress to Lam’s customers on a regular basis
Take on ad-hoc duties as and when assigned by the Immediate Supervisor
Who we’re looking for
Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
Experience working in the semiconductor industry
Strong programing knowledge on C++ and Python ·
Strong oral and written communication & presentation skills
Ability to travel up to 30% globally
Prior working knowledge of Statistics Process Control (SPC), Design ofExperiments (DOE), Failure Mode and Effects Analysis (FMEA), Root CauseAnalysis (RCCA), 8D & 5 Why Problem Solving
Preferred qualifications
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Related keywords
Semiconductor IndustryC++PythonSPCDOEFMEARCCA8D5 WhyEtchDepositionClean ProductsElectro-mechanical EquipmentTechnical SupportField EngineeringRoot Cause Analysis
Driving semiconductor breakthroughs that define the next generation. Trusted partner of the world’s leading chipmakers.
Industry
Semiconductor Manufacturing
Company size
10,001+ employees
Founded
1980
Headquarters
Fremont, CA
LinkedIn followers
480,404
Total funding
$10M
Lam Research Corp. (NASDAQ:LRCX) At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. We recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.
Ready to help define the future of technology? Join us: www.lamresearch.com/careers
Offices: 4650 Cushing Parkway, Fremont, CA 94538, US · 14-9, Gajangsaneopdong-ro, Osan-si, Gyeonggi-do 18103, KR · Sez-Straße, Villach, Carinthia 9500, AT · 11361 SW Leveton Dr, Tualatin, OR 97062, US · 1 Portola Ave, Livermore, California 94551, US
Driving semiconductor breakthroughs that define the next generation. Trusted partner of the world’s leading chipmakers.
Industry
Semiconductor Manufacturing
Company size
10,001+ employees
Founded
1980
Headquarters
Fremont, CA
LinkedIn followers
480,404
Total funding
$10M
Lam Research Corp. (NASDAQ:LRCX) At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. We recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.
Ready to help define the future of technology? Join us: www.lamresearch.com/careers
Offices: 4650 Cushing Parkway, Fremont, CA 94538, US · 14-9, Gajangsaneopdong-ro, Osan-si, Gyeonggi-do 18103, KR · Sez-Straße, Villach, Carinthia 9500, AT · 11361 SW Leveton Dr, Tualatin, OR 97062, US · 1 Portola Ave, Livermore, California 94551, US