North Plainfield, New Jersey, United States · On-site
$50k–$70k/yr
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Luxury Sales, Interior Design Consultation, Customer Relationship Management, Negotiation, Closing Techniques
Waldorf, Maryland, United States · On-site
$35k–$55k/yr
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Luxury Sales, Interior Design Consultation, Customer Relationship Management, Negotiation, Closing Sales
Brookfield, Connecticut, United States · On-site
$60k–$80k/yr
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Luxury Sales, Retail Management, Interior Design Consultation, Team Coaching, Customer Relationship Management
Dartmouth, Massachusetts, United States · On-site
$60k–$80k/yr
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Luxury Sales, Retail Management, Interior Design Consultation, Customer Service, Team Leadership
Pensacola, Florida, United States · On-site
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Performance Management, Employee Relations, Talent Management, Succession Planning, Change Management
Morgantown, West Virginia, United States · On-site
$35k–$55k/yr
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Sales Closing, Customer Service, Interior Design, Rapport Building, Negotiation
Pasadena, California, United States · On-site
$59k–$88k/yr
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Sales Management, Team Leadership, Customer Service, Retail Operations, Staff Training
Pasadena, California, United States · On-site
$59k–$88k/yr
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Sales Management, Team Leadership, Customer Service, Retail Operations, Staff Training
Appleton, Wisconsin, United States · On-site
$60k–$95k/yr
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Microsoft Office 365, Financial Analysis, Interpersonal Communication, Analytical Abilities, Goal Orientation
Pompano Beach, Florida, United States · On-site
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Warehouse Management, Personnel Supervision, Inventory Control, Shipping and Receiving, Scheduling
Phoenix, Arizona, United States · On-site
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Warehouse Management, Personnel Supervision, Inventory Control, Shipping and Receiving, Scheduling
Severn, Maryland, United States · On-site
$35k–$55k/yr
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Luxury Sales, Interior Design Consultation, Customer Relationship Management, Negotiation, Closing Sales
York, Pennsylvania, United States · On-site
$23k–$75k/yr
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Luxury Sales, Interior Design Consultation, Customer Relationship Management, Negotiation, Persuasion
Destin, Florida, United States · On-site
$45k–$65k/yr
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Sales Closing, Customer Service, Interior Design, Rapport Building, Needs Discovery
Dover, New Jersey, United States · On-site
$60k–$110k/yr
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Interior Design, Sales, Microsoft Office 365, Computer-Aided Design, Interpersonal Communication
Phoenix, Arizona, United States · On-site
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Administrative Support, Customer Service, Billing, Accounting, Supply Purchasing
Patchogue, New York, United States · On-site
$35k–$55k/yr
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Luxury Sales, Interior Design Consultation, Customer Relationship Management, Negotiation, Persuasion
Middletown, New York, United States · On-site
$35k–$55k/yr
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Luxury Sales, Interior Design Consultation, Customer Relationship Management, Negotiation, Closing Sales
Los Angeles, California, United States · On-site
$59k–$88k/yr
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Sales Management, Team Leadership, Customer Service, Retail Operations, Staff Training
Downers Grove, Illinois, United States · On-site
$101k–$157k/yr
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive…
Skills: Performance Management, Employee Relations, Talent Management, Succession Planning, Job Evaluation
North Plainfield, New Jersey, United States • On-site
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Drive store sales by guiding high-end clients through a premium furniture buying experience and executing the La-Z-Boy selling process. Manage the design program by scheduling home consultations and maintaining the visual appearance of the showroom.
Requires a high school diploma and previous selling experience with a strong ability to close sales. Candidates should possess excellent communication skills and the ability to work a flexible schedule including evenings and weekends.
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT!
Job Summary:
Job Description:
Drives Sales
Contribute to store sales goals by selling furniture, accessories and services offered by La‐Z‐Boy
Promote the Design program & assist the Designer to achieve established Design program sales goals
Consistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers.
Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‐up, after sale service and continuing contact with all previous and potential customers
Maximize store promotions, marketing initiatives, and grassroots programs
Maintain strong knowledge of the features and benefits of existing and new product lines
Design Program
Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
Execute and champion the Design process following the established company guidelines
Responsible for supporting design related functions in the store
Customer Focus
Provide the highest level of customer service to all current and future customers
Ensure that each La‐Z‐Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
Effectively use Podium to ensure customer satisfaction and future follow‐up
Make sound business decisions to deliver customer satisfaction and promote team environment
Provide support by being responsive to incoming phone calls and emails
Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
People
Maintain a positive working relationship with all store employees
Assist to train, coach and develop new peers on La‐Z‐Boy product knowledge and selling process/skills to achieve store sales goals
Help promote and champion a culture of sales and service
Operational Excellence
Assist with maintenance of the overall visual appearance of store, this includes but is not limited to maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness
Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
Responsible for accurately completing daily On‐Point system logs
Show a sense of urgency, enthusiasm and excitement with the store team and customers
Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
Consistently schedule deliveries with customers
Responsible for opening and closing of the store
High School Diploma or equivalent
Previous selling experience and ability to close a sale strongly preferred
Excellent communication, customer service skills, and organizational skills
Strong interpersonal skills to effectively communicate, build rapport, and positively influence
Demonstrated persuasion and negotiation skills
Ability to effectively manage time and conflicting priorities
Ability to effectively and productively with others as a team
Ability to work the schedule and hours dictated by business needs
Ability to work evenings, weekends and holidays as required
Initiative to meet assigned goals, missions and objectives and motivated to achieve more
Strong attention to detail
Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint
Bachelor’s degree in Business or a related field
SUPERVISORY RESPONSIBILITIES: None
Ability to lift and/or carry up to 50 pounds.
Ability to stand for long periods of time.
Nearly continuous use of repetitive hand motions, hearing and listening.
Often required to sit, walk, bend and stoop
Subject to inside environmental conditions
Ability to pass background and drug screen.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.
At La-Z-Boy, we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available. To help you make an informed decision, we’re sharing key information about our pay practices.
Training Pay: $16 per hour for 2-6 weeks (no commission)
Average Annual Earning Potential After Training: $50,000 - $70,000+ (inclusive of base, bonus, and commission)
The company will not pay less than state/local minimum wage requirements
Base Pay: $13 / hour (varies by store location)
Commission & Bonus: Earn more with UNCAPPED commission on sales. Commission rates vary from 2% - 6% based on sales type. Quarterly bonus opportunity of up to $3,500, based on your ability to meet defined individual sales goals.
Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, and skills. By providing our salary ranges and compensation range details, we aim to foster understanding and confidence in our pay practices. Should the base rate plus the commissions earned during a performance period not be at or greater than location minimum wage requirements for the period, the company will make a minimum wage adjustment for the employee to be compliant with minimum wage for the location.
Weekly Hours:
Benefits for Employees in the US:
Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.
More information can be found via: https://learn.bswift.com/la-z-boy
If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.
At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at [email protected] or by calling 734-242-1444.
La-Z-Boy Incorporated brings the transformational power of comfort to people, homes, and communities around the world—a mission that began when our founders invented the iconic recliner in 1927. Today, we operate as a vertically integrated furniture manufacturer and retailer, committed to uncompromising quality and compassion for our consumers. Our Retail segment consists of 200 company-owned La-Z-Boy Furniture Galleries® stores and is part of a broader network of nearly 370 La-Z-Boy Furniture Galleries®, serving customers nationwide when coupled with La-Z-Boy.com. Joybird®, an ecommerce retailer and manufacturer of modern upholstered furniture, has 13 stores in the U.S. In our Wholesale segment, we manufacture comfortable, custom furniture for our Furniture Galleries® and a variety of retail channels: England Furniture Co., which offers custom upholstered furniture, and casegoods brands Kincaid®, American Drew®, and Hammary®, which provide pieces that make every room feel like home. The La-Z-Boy Incorporated state-of-the-art, LEED-certified world headquarters is located in Monroe, Michigan. This location along with our Innovation Center in Dayton, Tennessee, and all our North American manufacturing locations all represent our commitment to the environment—we integrate sustainable business practices to reduce the impact of our operations. Being a great employer isn’t limited to our sustainability or record-breaking safety performance; it also means being a good corporate citizen. In FY 2024, La-Z-Boy Incorporated and the La-Z-Boy Foundation granted more than $2.8 million to non-profit organizations through monetary and in-kind donations. Our signature partnership with Ronald McDonald House Charities® (RMHC®) helps give families a comfortable home away from home while their children receive much-needed medical care, as we’ve donated more than 15,000 pieces of furniture to RMHC® homes. Join our team to impact the world through comfort.
Offices: One La-Z-Boy Drive, Monroe, MI 48162, US
La-Z-Boy Incorporated brings the transformational power of comfort to people, homes, and communities around the world—a mission that began when our founders invented the iconic recliner in 1927. Today, we operate as a vertically integrated furniture manufacturer and retailer, committed to uncompromising quality and compassion for our consumers. Our Retail segment consists of 200 company-owned La-Z-Boy Furniture Galleries® stores and is part of a broader network of nearly 370 La-Z-Boy Furniture Galleries®, serving customers nationwide when coupled with La-Z-Boy.com. Joybird®, an ecommerce retailer and manufacturer of modern upholstered furniture, has 13 stores in the U.S. In our Wholesale segment, we manufacture comfortable, custom furniture for our Furniture Galleries® and a variety of retail channels: England Furniture Co., which offers custom upholstered furniture, and casegoods brands Kincaid®, American Drew®, and Hammary®, which provide pieces that make every room feel like home. The La-Z-Boy Incorporated state-of-the-art, LEED-certified world headquarters is located in Monroe, Michigan. This location along with our Innovation Center in Dayton, Tennessee, and all our North American manufacturing locations all represent our commitment to the environment—we integrate sustainable business practices to reduce the impact of our operations. Being a great employer isn’t limited to our sustainability or record-breaking safety performance; it also means being a good corporate citizen. In FY 2024, La-Z-Boy Incorporated and the La-Z-Boy Foundation granted more than $2.8 million to non-profit organizations through monetary and in-kind donations. Our signature partnership with Ronald McDonald House Charities® (RMHC®) helps give families a comfortable home away from home while their children receive much-needed medical care, as we’ve donated more than 15,000 pieces of furniture to RMHC® homes. Join our team to impact the world through comfort.
Offices: One La-Z-Boy Drive, Monroe, MI 48162, US
