Town of Wilson, Wisconsin, United States · On-site
$85k–$100k/yr
Mid level
Description Overview The RV Service Manager oversees the day-to-day operations of the service department, leading the team to deliver quality repair and maintenance services for recreational vehicles (RVs). This role is …
Skills: Leadership, Team Management, Operations Management, Customer Service, Budgeting
Description Why Kunes Auto & RV Group? Kunes Auto & RV Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations acro…
Skills: Customer Service, Service Management, Team Leadership, Repair Order Preparation, Diagnostic Skills
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Description AUTOMOTIVE SERVICE ADVISOR Competitive Pay + Bonuses | Career Growth | Paid Training Why Kunes Auto Group? At Kunes Auto Group, we believe great people build great dealerships. We're committed to servant-mind…
Skills: Service Advising, Customer Service, Repair Order Preparation, Communication, Organizational Skills
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Skills: Service management, Team leadership, Customer service, Communication skills, Computer proficiency
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Skills: Inventory Management, RV Systems Knowledge, Customer Service, Order Coordination, Upselling
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Skills: Forklift operation, Tractor operation, Trailer towing, Lot maintenance, Customer service
Description Do you have a passion for making vehicles shine? As an RV Detailer at Kunes RV, you’ll use your skills to transform every car and RV into a pristine, gleaming masterpiece. Whether it's a quick wash or a metic…
Description Do you have a passion for making vehicles shine? As an RV Detailer at Kunes RV, you’ll use your skills to transform every car and RV into a pristine, gleaming masterpiece. Whether it's a quick wash or a metic…
Description About Kunes Auto Group: Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the M…
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Town of Wilson, Wisconsin, United States · On-site
$36k–$42k/yr
Entry level
Description The Kunes Auto Group is a fast-growing Automotive dealership throughout Wisconsin, Illinois, Iowa and Minnesota. We are an award winning auto group that is always looking for quality candidates to join the Ku…
Skills: Customer service, Communication, Computer literacy, Database management, Word processing
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$85k–$100k/yr
Full-time
Posted 5d ago
~40 hrs/week
Responsibilities
The RV Service Manager oversees daily service department operations, including staff leadership, workflow optimization, and inventory management. They are responsible for ensuring high standards of service quality, safety compliance, and customer satisfaction through effective communication and problem resolution.
Requirements
Candidates must have 3–5 years of experience in the RV industry, with at least two years in a supervisory or management role. A strong understanding of RV systems, diagnostic methods, and service management software is required.
Full job description
Description
Overview
The RV Service Manager oversees the day-to-day operations of the service department, leading the team to deliver quality repair and maintenance services for recreational vehicles (RVs). This role is responsible for driving customer satisfaction, ensuring efficient workflow, and maintaining high standards of service, safety, and compliance.
Key Responsibilities
Leadership & Operations
Manage, train, and motivate service technicians and support staff.
Schedule and assign work to ensure timely, efficient completion of service orders.
Oversee all aspects of the department, including shop operations, budgeting, inventory management, and workflow optimization.
Monitor and analyze performance metrics for continuous improvement.
Customer Engagement
Maintain a customer-focused environment, ensuring inquiries, concerns, and complaints are resolved promptly and professionally.
Provide accurate service estimates, timelines, and regular updates to customers.
Build relationships to encourage customer loyalty and long-term business.
Quality Control & Compliance
Conduct regular inspections and diagnostics to ensure service quality and safety adherence.
Ensure all service work meets manufacturer and industry standards.
Maintain accurate records for service, parts usage, and labor hours.
Staff Management
Recruit, hire, and evaluate service personnel.
Coordinate ongoing training to keep staff updated on the latest RV technologies and repair techniques.
Requirements
Qualifications
Minimum 3–5 years of experience in RV service or a related industry, with at least two years in a supervisory or management role.
Strong understanding of RV systems and components, diagnostic and repair methods, and service management software.
Excellent leadership, communication, and organizational skills.
Ability to develop and manage budgets and analyze financial reports.
Work Environment
The service department is fast-paced and requires attention to detail, strong leadership, and the ability to handle multiple priorities. Work is performed in a shop setting with exposure to various weather conditions and occasional travel for training or industry events may be required.
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Founded in 1996 in Delavan, Wisconsin, Kunes Auto Group has since grown to over 40 locations spanning across the Midwest. Previously Kunes Country, Kunes Auto & RV Group lives up to its motto –– Faith, Family, and Giving Back –– by employing over 1,800 people and donating 10% of its yearly net profits to local charities.
Kunes' dedication to its employees, customers, and communities is shown through its countless “Automotive News’ Best Dealerships to Work For” awards, which are given to 100 dealers nationwide every year. Kunes receives as many as 10 such awards each year with over 30 total awards dealership-wide.
Offices: 1234 E Geneva St, Delavan, Wisconsin 53115, US
Founded in 1996 in Delavan, Wisconsin, Kunes Auto Group has since grown to over 40 locations spanning across the Midwest. Previously Kunes Country, Kunes Auto & RV Group lives up to its motto –– Faith, Family, and Giving Back –– by employing over 1,800 people and donating 10% of its yearly net profits to local charities.
Kunes' dedication to its employees, customers, and communities is shown through its countless “Automotive News’ Best Dealerships to Work For” awards, which are given to 100 dealers nationwide every year. Kunes receives as many as 10 such awards each year with over 30 total awards dealership-wide.
Offices: 1234 E Geneva St, Delavan, Wisconsin 53115, US