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Ampang Jaya Municipal Council, Selangor, Malaysia · On-site
Mid level
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Full-time
high school
Posted 37d ago
~40 hrs/week
Responsibilities
Manage front-desk operations including patient registration, appointment scheduling, and the secure handling of medical case notes. Ensure smooth clinic flow by coordinating with doctors and maintaining compliance with healthcare safety and accreditation standards.
Requirements
Candidates must possess an SPM qualification and be able to adhere to strict hospital policies and safety regulations. The role requires a professional demeanor and the ability to assist in various clinic functions as needed.
Full job description
Job Description
Greet all customers upon arrival with smile
Well groom and tidy.
Received all patients directed from the Main Lobby and A&E dept with or without appointment.
Ensure registration is made accurately (patient demographic, preparation of forms and open a new file).
All hospital info is up to date
Preserve patient’s right and confidentiality.
Ensure the safety of the patient in the clinic and as anf when outside the clinic.
Request all case notes a day ahead of the appointment date. Collect them on the appointment date at the Medical Record Lbrary and return them all before clinic closed. No case note is allowed to be kept in the clinic without approval from the superior in-charge.
All transactions of the case notes are to be documented and must not expose to the public.
Ensure the smooth operation of the clinic and keep the clinic tidy and clean at all time
Explain clearly to patient before and after treatment care needed as well as charges incurred.
All test results like laboratory, ECG, X-ray and etc. are to be filed immediately into the All test results like laboratory, ECG, X-ray and etc. are to be filed immediately into the ight case note.
All doctor’s replies are to send out on the same day.
Enter all charges and inventory correctly into the system
Validate all guarantee letters and insurance cards immediately before treatment is provided or before admission
To chaperon a male doctor during examination of a female patient.
Aware of doctor’s on call list
Prepare to be mobilized to assist in other clinics.
Give assistant to other CR when required.
. Strictly follow and abide all rules and regulations of the issuance and transactions of Medical Certificate (MC) Book, and maintain the cycle of cold chain.
To compile and submit all statistical report every end of the month.
To attend and participate in department meeting and briefing.
Responsible for self improvement by participating in training and courses.
Follow instruction or assignment given by superior from time to time.
To perform any other duties without hesitation as and when required by the management.
To carried out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994:-
a) To take reasonable care at work for the safety of yourself and other persons;
b) To co-operate with your employer or any other person in the discharge of any duty;
c) To wear or use any protective equipment or clothing provided by the employer.
d) To comply with any instruction or measure on occupational safety and health.
Participate actively in any other new service that is introduced.
Ensure compliance of Patient safety goals as safety improvement measures recommended by Wolrd Alliance for Patient Safety (2008).
Ensure the policies on Patient and times.
Ensure all hospital policies and procedures and Hospital Accreditation are adhered to and records maintained, if and when these programs are implemented.
Adopt the policies and procedures of ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, Malaysian Hospital Accreditation Standards and Joint Commission International Accreditation Standards
Job Requirement
SPM
Related keywords
HealthcareClinic ReceptionistPatient SafetyISO 9001:2015ISO 14001:2015ISO 45001:2018Joint Commission InternationalMedical CertificateOccupational Safety and Health Act 1994Hospital AccreditationPatient DemographicsCase NotesInsurance CardsGuarantee Letters
KPJ Selangor Specialist Hospital (KPJ Selangor) is a full-fledged private specialist hospital located in Shah Alam with comprehensive medical and healthcare services making it a ‘One Stop Health Care Centre’.
Our hospital is equipped with 184 exquisitely furnished rooms (four-bedded, two-bedded, single standard, junior suites, and VIP suites) which are fully air-conditioned and comes with a flat-screen television and direct dial telephone facilities.
We offer quality and competitive healthcare treatment services by utilizing the latest modern technological equipment while supported by more than 70 medical specialists with an extensive international qualification aided by well-trained and skilled medical and para-medical personnel.
The facilities also reflect the comprehensive range of KPJ Selangor’s specialties which includes Orthopaedics and Joint replacement, Neurosurgery, Ophthalmology, Electrophysiology and Cardiology, Ophthalmology, Nephrology, and Paediatrics. KPJ Selangor has extensive diagnostic and therapeutic resources including endoscopic suites, Haemodialysis Centre, Electrophysiology (EPS) test, Stroke Unit, Heart and Lung centre and magnetic resonance imaging (MRI) facilities.
KPJ Selangor is accessible through KL-Klang Federal Highway, Kesas Highway, Lebuhraya Damansara Puchong (LDP), Ekspressway Lingkaran Tengah (ELITE) and New Klang Valley Expressway (NKVE), 30 minutes drive from Kuala Lumpur International Airport (KLIA), 25 minutes to Kuala Lumpur and located near international hotels, shopping centres, golf courses, family waterpark, and other tourism attractions.
KPJ Selangor Specialist Hospital (KPJ Selangor) is a full-fledged private specialist hospital located in Shah Alam with comprehensive medical and healthcare services making it a ‘One Stop Health Care Centre’.
Our hospital is equipped with 184 exquisitely furnished rooms (four-bedded, two-bedded, single standard, junior suites, and VIP suites) which are fully air-conditioned and comes with a flat-screen television and direct dial telephone facilities.
We offer quality and competitive healthcare treatment services by utilizing the latest modern technological equipment while supported by more than 70 medical specialists with an extensive international qualification aided by well-trained and skilled medical and para-medical personnel.
The facilities also reflect the comprehensive range of KPJ Selangor’s specialties which includes Orthopaedics and Joint replacement, Neurosurgery, Ophthalmology, Electrophysiology and Cardiology, Ophthalmology, Nephrology, and Paediatrics. KPJ Selangor has extensive diagnostic and therapeutic resources including endoscopic suites, Haemodialysis Centre, Electrophysiology (EPS) test, Stroke Unit, Heart and Lung centre and magnetic resonance imaging (MRI) facilities.
KPJ Selangor is accessible through KL-Klang Federal Highway, Kesas Highway, Lebuhraya Damansara Puchong (LDP), Ekspressway Lingkaran Tengah (ELITE) and New Klang Valley Expressway (NKVE), 30 minutes drive from Kuala Lumpur International Airport (KLIA), 25 minutes to Kuala Lumpur and located near international hotels, shopping centres, golf courses, family waterpark, and other tourism attractions.