Chemnitz, Saxony, Germany · On-site
Customer relationship management • Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc) • Responsible for ac…
Skills: Mechatronics, Electronics, Customer Relationship Management, Preventive Maintenance, Troubleshooting
Budapest, Central Hungary, Hungary · On-site
We are looking for a detail-oriented Service Support Specialist to join our service organization in Budapest. In this role, you will manage service sales leads from first contact through to order creation, while supporti…
Skills: Service Sales Support, Administration, Customer Service, Communication Skills, Organizational Abilities
Los Angeles, California, United States · On-site
$93k–$123k/yr
Founded in 1910, our mission is to improve the flow of urban life and make our world’s cities better places to live. We are a global leader that provides elevators, escalators and automatic building doors, as well as sol…
Skills: Account Management, Solution Selling, Customer Relationship Management, CRM, Sandler Methodology
Basingstoke and Deane, England, United Kingdom · Hybrid
Due to some exciting projects, KONE is looking for a Repairs Manager to join our London Heathrow Team. If you're someone who enjoys building strong relationships, keeping projects moving, and making sure customers receiv…
Skills: KPI Management, Stakeholder Management, Customer Experience, Project Coordination, Budget Management
Trappes, Ile-de-France, France · On-site
Description de l'emploi Savez-vous que KONE gère les déplacements de plus de 2 milliards de personnes chaque jour ? Avec plus de 60000 collaborateurs dans plus de 60 pays et un chiffre d’affaires de 11 milliards d'euros,…
Skills: Training Management, Administrative Support, Internal Communication, Project Coordination, French Language Proficiency
Trappes, Ile-de-France, France · On-site
Customer relationship management • Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc) • Responsible for ac…
Skills: Elevator Installation, Customer Relationship Management, Preventive Maintenance, Safety Compliance, Technical Reporting
Ussac, Nouvelle-Aquitaine, France · On-site
KONE déplace plus de 2 milliards de personnes chaque jour. Avec 60 000 collaborateurs répartis dans plus de 60 pays et un chiffre d’affaires de 11 milliards d'euros en 2024, KONE contribue à façonner, à moderniser et à d…
Skills: B2B Sales, Contract Negotiation, Customer Relationship Management, Prospecting, CRM Tools
Marseille, Provence-Alpes-Côte d'Azur, France · On-site
Customer relationship management • Manages the equipment installation environment during installation activities • Manages on-site communication with the customer for day to day installation and logistical activities Pro…
Skills: Equipment Installation, Customer Relationship Management, Project Management, Site Logistics, Safety Compliance
Marseille, Provence-Alpes-Côte d'Azur, France · On-site
* At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and …
Skills: Elevator Maintenance, Technical Troubleshooting, Safety Compliance, Preventive Maintenance
Colombes, Ile-de-France, France · On-site
Savez-vous que KONE gère les déplacements de plus de 1 milliard de personnes chaque jour ? Avec plus de 60000 collaborateurs dans plus de 60 pays et un chiffre d’affaires de 10,5 milliards d'euros, KONE s’engage à amélio…
Skills: Preventive Maintenance, Corrective Maintenance, Troubleshooting, Technical Control, Customer Relations
Éguilles, Provence-Alpes-Côte d'Azur, France · On-site
Customer relationship management • Manages the equipment installation environment during installation activities • Manages on-site communication with the customer for day to day installation and logistical activities Pro…
Skills: Equipment Installation, Customer Relationship Management, Project Management, Site Communication, Safety Compliance
Kassel, Hesse, Germany · On-site
Customer relationship management • Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc) • Responsible for ac…
Skills: Customer Relationship Management, Service Operations, Safety Practices, Communication, Problem Solving
Dijon, Bourgogne – Franche-Comté, France · On-site
Technicien Maintenance Ascenseurs H/F NOTRE GROUPE Savez-vous que KONE gère les déplacements de plus de 2 milliards de personnes chaque jour ? Avec plus de 60 000 collaborateurs dans plus de 60 pays et un chiffre d’affai…
Skills: Preventive Maintenance, Predictive Maintenance, Curative Maintenance, Fault Diagnosis, Troubleshooting
Brussels, Brussels-Capital, Belgium · On-site
Safety Specialist / Prevention Advisor BeLux Millions of people use elevators, escalators and automatic building doors every day. At KONE, we are committed to making people’s journeys safe, convenient and reliable. Safet…
Skills: Risk Analysis, Safety Auditing, Accident Investigation, Stakeholder Management, Regulatory Compliance
Trappes, Ile-de-France, France · On-site
KONE en bref KONE déplace plus de 2 milliards de personnes chaque jour. Avec 60 000 collaborateurs répartis dans plus de 60 pays et un chiffre d’affaires de 11 milliards d'euros en 2024, KONE contribue à façonner, à mode…
Skills: Technical Diagnosis, Elevator Repair, Electromechanics, Electrical Systems, Customer Service
Mumbai City, Maharashtra, India · On-site
KONE India is part of KONE, one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day, millions of people globally are using ou…
Skills: Project Management, Resource Planning, Stakeholder Management, Budget Management, Installation Management
Pero, Lombardy, Italy · On-site
The Global Head of Major Projects Operations is the executive accountable for the successful delivery of the company’s most strategic, complex and visible projects worldwide. The role ensures that major projects are exec…
Skills: Project Management, Governance, Risk Management, Operational Discipline, Leadership Development
Brussels, Brussels-Capital, Belgium · On-site
Assistant Administratif Commercial & Maintenance (Bruxelles, à proximité de la gare du Nord) Vous êtes organisé(e), polyvalent(e) et aimez être au cœur des opérations ? KONE BeLux recherche un(e) Assistant(e) Administrat…
Skills: Administrative Support, Contract Management, Customer Service, MS Office, SAP
Kyiv, Ukraine · On-site
Про посаду Ми шукаємо досвідченого керівника на посаду Менеджерa сервісного підрозділу, який відповідатиме за управління сервісним підрозділом, командою технічних спеціалістів та розвиток відносин із клієнтами. У цій рол…
Skills: Service Management, Team Leadership, Customer Relationship Management, Operational Management, Financial Performance Management
Marseille, Provence-Alpes-Côte d'Azur, France · On-site
KONE en bref KONE déplace plus de 2 milliards de personnes chaque jour. Avec 60 000 collaborateurs répartis dans plus de 60 pays et un chiffre d’affaires de 11 milliards d'euros en 2024, KONE contribue à façonner, à mode…
Skills: Blueprint Reading, Microsoft Excel, Microsoft Word, Technical Surveying, Cost Estimation
Chemnitz, Saxony, Germany • On-site
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Responsible for the maintenance, repair, and safety of elevator systems while ensuring high customer satisfaction through proactive communication. Manages on-site service operations, technical reporting, and spare parts inventory.
Requires a background in mechatronics or electronics to perform technical service visits and repairs. Must be able to follow strict safety instructions and effectively plan workloads in coordination with supervisors.
Customer relationship management
• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance
• Accountable for managing the site environment during service operations
• Accountable for identifying site risk, and communicate them to his supervisor
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them
Service operations
• Accountable for the end-users and the site safety
• Accountable for the safe working environment
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible for effectively planning his workload, in conjunction with the service supervisor
• Accountable for raising sales lead to his supervisor
• Accountable for very precise and timely back reporting of the work done according to the process
• Responsible for submitting time sheets based on the execution
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor
Leadership / People management
• Responsible for regular update of his supervisor on all relevant information
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
• May be required to give training/coaching to persons nominated by the supervisor
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
We shape the future of cities.
We shape the future of cities.
Offices: Keilasatama 3, Espoo, - 02150, FI · 4225 Naperville Rd, Lisle, Illinois 60532, US · Myllykatu 3, Hyvinkaa, Southern Finland 05830, FI · Al Abraj Street, Dubai, Dubai, AE · Worth Bridge Road, Keighley, England BD21 4YA, GB
We shape the future of cities.
We shape the future of cities.
Offices: Keilasatama 3, Espoo, - 02150, FI · 4225 Naperville Rd, Lisle, Illinois 60532, US · Myllykatu 3, Hyvinkaa, Southern Finland 05830, FI · Al Abraj Street, Dubai, Dubai, AE · Worth Bridge Road, Keighley, England BD21 4YA, GB
