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Full-time
high school
Parking, Competitive pension scheme, Volunteering days, Subsidised onsite deli
Posted 2d ago
~38 hrs/week
Responsibilities
The role involves providing customer support via phone and email, including pre-sales enquiries and post-sale technical assistance. You will act as a brand ambassador, identifying customer requirements and arranging appropriate service solutions.
Requirements
Candidates should have a confident telephone manner and experience in a customer service environment. Proficiency in CRM software and a minimum of GCSE Maths and English at grade C or above are required.
Full job description
Customer Service Representative
Full-Time: 37.5 Hours per Week Working hours: Monday to Friday, between 8:00 AM and 5:30 PM based at our Head Office in Cheltenham
Starting salary £26,212 plus fantastic benefits including: parking, competitive pension scheme, volunteering days, subsidised onsite deli, and much more!
START DATE OCTOBER
Designing award-winning products for our market-leading brands – Mira Showers and Rada - is our lifeblood. We focus on investment, investing in the best technology and resources available and investing in each and every individual. Put simply, it’s who we are. Whether you arrive at our factories in Cheltenham or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you’ll instantly see that, no matter our department or location, we all share the same values at Kohler Mira.
From day one you’re part of the Kohler Mira community – a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people (who knew a bathroom manufacturing company did all this?!)
But, to get to where we want to be, we are looking for Customer Service Representatives to join our awarding winning Team this October. Find out more below!
Customer Service Representatives are key members of the Customer Service Team acting as the voice of the business, providing solutions to meet customer needs. Your role is all about delivering outstanding service and ensuring customer satisfaction across the entire Mira UK product range. By consistently providing the highest standards of support, you’ll play a vital part in strengthening our reputation and building lasting customer relationships.
Basic Responsibilities
Providing customer support primarily through phone and email, focusing on pre sales enquiries, product selection, and availability
Taking incoming contacts, identifying customer requirements, and offering appropriate solutions
Offering post-sale technical support
Arranging the appropriate service solution to match the needs of the customer, including the offering of extended warranty products
Maintain a high level of customer service and quality standards throughout every interaction
Being helpful and positive in all dealings with customers and fellow associates
Ultimately become a Kohler Mira Brand Ambassador
Skills/Requirements
Confident telephone manner
Experience in a customer services environment where customer contact was integral to the role
Attention to detail to ensure a right first-time customer outcome
Experience using Salesforce or similar Customer Relationship Management system an advantage
A common-sense approach to problem solving
A desire to be part of a team that works together for the common goal
Strong communication with high standards of written communication essential
GCSE Maths and English A to C is required due to the interaction types with the customer
We can offer you a lot in return!
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and Recoup Where our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price.
Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact [email protected].
Note for Recruitment Agencies: The Kohler Talent Acquisition team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies, and where we require external support, we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to Kohler Co. without a specific request by our Talent Acquisition Team will not be accepted and with no introduction fee applicable.
We’re a community of creators. Status quo busters. Difference makers.
Since 1873, we’ve built our business on a singular mission—helping people live gracious, healthy, and sustainable lives. Thanks to the passion, craftsmanship, and ingenuity of our associates around the world, our business has expanded across the globe with a diverse portfolio of brands.
Today, we’re one of America’s oldest and largest privately held companies, manufacturing smart kitchen & bath products and hosting world-class hospitality experiences.
At 28,000 strong, we’re the driving force behind so much meaningful progress as we strive to #BecomeMoreAtKohler—individually and together.
Learn more about Kohler's hiring practices to help you avoid recruitment fraud: https://www.kohlercompany.com/careers/how-we-hire/recruitment-fraud/
Offices: 444 Highland Drive, Kohler, Wisconsin 53044, US
Kitchen & BathHospitalityResort DestinationsGolf CoursesInteriorsManufacturingCustomer ExperienceSustainabilityCorporate Social ResponsibilityInnovation
We’re a community of creators. Status quo busters. Difference makers.
Since 1873, we’ve built our business on a singular mission—helping people live gracious, healthy, and sustainable lives. Thanks to the passion, craftsmanship, and ingenuity of our associates around the world, our business has expanded across the globe with a diverse portfolio of brands.
Today, we’re one of America’s oldest and largest privately held companies, manufacturing smart kitchen & bath products and hosting world-class hospitality experiences.
At 28,000 strong, we’re the driving force behind so much meaningful progress as we strive to #BecomeMoreAtKohler—individually and together.
Learn more about Kohler's hiring practices to help you avoid recruitment fraud: https://www.kohlercompany.com/careers/how-we-hire/recruitment-fraud/
Offices: 444 Highland Drive, Kohler, Wisconsin 53044, US
Kitchen & BathHospitalityResort DestinationsGolf CoursesInteriorsManufacturingCustomer ExperienceSustainabilityCorporate Social ResponsibilityInnovation