Kumamoto Prefecture, Japan · On-site
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
Skills: Troubleshooting, Equipment Repair, Diagnostics, Customer Satisfaction, Board-level Troubleshooting
Kumamoto Prefecture, Japan · On-site
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
Skills: Troubleshooting, Equipment Repair, Diagnostics, Customer Satisfaction, Board-level Troubleshooting
Newport, Wales, United Kingdom · On-site
Company Overview The SPTS division of KLA, designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process tech…
Skills: Electronic Assembly, Soldering, Visual Inspection, Microscope Operation, Blueprint Reading
Singapore, Singapore · On-site
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
Skills: Trade Compliance, Import/Export Operations, Regulatory Management, SAP Global Trade Services, Strategic Goods Controls
Milpitas, California, United States · On-site
$136k–$232k/yr
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
Skills: NPI, Electrical Hardware Development, Design For Excellence (DFx), Productization, System-Level Electrical Design
Kumamoto Prefecture, Japan · On-site
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
Skills: Troubleshooting, Equipment Repair, Diagnostics, Customer Satisfaction, Board-level Troubleshooting
Milpitas, California, United States · On-site
$96k–$163k/yr
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
Skills: Program Management, Cross Functional Team Management, Customer Focus, Ambiguity Management, Resource Management
Milpitas, California, United States · On-site
$174k–$296k/yr
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
Skills: Digital Forensics, eDiscovery, Information Governance, Incident Response, Evidence Preservation
Kumamoto Prefecture, Japan · On-site
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
Skills: Troubleshooting, Equipment Repair, Diagnostics, Customer Satisfaction, Board-level Troubleshooting
Kumamoto Prefecture, Japan · On-site
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
Skills: Troubleshooting, Equipment Repair, Diagnostics, Board-level Troubleshooting, System-level Troubleshooting
Kumamoto Prefecture, Japan · On-site
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
Skills: Troubleshooting, Equipment Repair, Diagnostics, Customer Satisfaction, Board-level Troubleshooting
Kumamoto Prefecture, Japan · On-site
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
Skills: Troubleshooting, Equipment Repair, Diagnostics, Board-level Troubleshooting, System-level Troubleshooting
Kumamoto Prefecture, Japan · On-site
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
Skills: Troubleshooting, Equipment Repair, Diagnostics, Board-level Troubleshooting, System-level Troubleshooting
Yokohama, Japan · On-site
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
Skills: Software Development, SECS, GEM, GEM300, Equipment Configuration
Chennai, Tamil Nadu, India · On-site
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
Skills: C++, C#, Python, System Architecture, SDLC
Chennai, Tamil Nadu, India · On-site
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
Skills: C++, C#, Software Design, Unit Testing, Requirements Analysis
Yavne, Center District, Israel · On-site
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
Skills: Global Trade Compliance, Export Licensing, Ethics & Compliance, Internal Investigations, Project Management
Kumamoto Prefecture, Japan · On-site
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
Skills: Troubleshooting, Equipment Repair, Diagnostics, Customer Satisfaction, Board-level Troubleshooting
Boise, Idaho, United States · On-site
$81k–$138k/yr
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
Skills: Field Service Execution, Project Management, Team Leadership, Customer Relationship Management, Operational Excellence
Kumamoto Prefecture, Japan · On-site
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
Skills: Troubleshooting, Equipment Repair, Diagnostics, Board-level Troubleshooting, Customer Satisfaction
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Customer Support Engineer is responsible for repairing, diagnosing, and updating complex capital equipment at customer sites to minimize downtime. They manage parts inventory and provide technical guidance to Installation Engineers while maintaining high customer satisfaction.
Candidates must have a high school diploma and 1-3 years of relevant work experience. Strong troubleshooting skills and the ability to travel are essential for this role.
Company Overview
Group/Division
Job Description/Preferred Qualifications
The Customer Support Engineer (CSE) is primarily responsible for repairing, troubleshooting, diagnosing, and updating highly complex capital equipment at customer sites, in accordance with documented procedures, Technical Support instructions, and established industry practices. The Customer Service Engineer represents the company to the customer and assumes accountability for customer satisfaction with service. The CSE assures the operational quality of the system equipment and coordinates actions with customers to minimize down-time and may provide assistance to Installation Engineers in resolving problems. The CSE is responsible for managing their parts inventory along with their related administrative work.
Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site.
Ensure equipment enhances customer production.
Repair and modify equipment at customer facility.
Evaluate equipment to determine type and extend of problem. Repairs involve board-level troubleshooting which can be performed using standard procedures, as well as system level problems which have multiple causes and no standard procedures exist.
Repair of system level issues are based on CSEs technical knowledge, education, and training.
CSEs also prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring issues.
Prepare quotes for customers based on labor, travel expenses incurred, and parts needed. CSEs use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
Cross train and assist other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineers on installations at customer sites or on installing/dismantling demonstration machines.
The nature of work requires that CSEs work independently; only occasionally requiring guidance from management. CSEs are required to contact management on a daily basis (at least twice each day in a down tool situation) to report activities. CSEs spend part of their time in the office resolving equipment problems via phone and at least 50% of time at customer site and/or cleanroom factory environment.
Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
High School diploma with at least 1-3 years of relevant work experience
Excellent oral and written communications skills
Motivated, dedicated and dependable
Team performer and willing to travel
Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team
Requires good troubleshooting skills
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging and printed circuit boards. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward. Visit us at: www.kla.com Statements made on LinkedIn may constitute forward-looking statements under federal securities laws. These forward-looking statements involve risks and uncertainties that could significantly affect the expected results and are based on certain key assumptions. Due to such uncertainties and risks, no assurances can be given that such expectations will prove to have been correct, and readers are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date indicated. Other risks that KLA faces include those detailed in KLA filings with the Securities and Exchange Commission, including KLA's annual report on Form 10-K and quarterly reports on Form 10-Q. Forward-looking statements made by third parties do not necessarily reflect the opinion of KLA, are outside of KLA’s control and have not been verified or otherwise vetted by KLA.
Offices: 3 Technology Dr, Milpitas, California 95035, US
KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging and printed circuit boards. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward. Visit us at: www.kla.com Statements made on LinkedIn may constitute forward-looking statements under federal securities laws. These forward-looking statements involve risks and uncertainties that could significantly affect the expected results and are based on certain key assumptions. Due to such uncertainties and risks, no assurances can be given that such expectations will prove to have been correct, and readers are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date indicated. Other risks that KLA faces include those detailed in KLA filings with the Securities and Exchange Commission, including KLA's annual report on Form 10-K and quarterly reports on Form 10-Q. Forward-looking statements made by third parties do not necessarily reflect the opinion of KLA, are outside of KLA’s control and have not been verified or otherwise vetted by KLA.
Offices: 3 Technology Dr, Milpitas, California 95035, US
