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Full-time
Posted 1d ago
~40 hrs/week
Responsibilities
The Practice Manager is responsible for overseeing daily operations, supervising staff, and ensuring high-quality patient care. They analyze financial data to optimize profitability and manage compliance, billing, and inventory.
Requirements
Candidates should have at least 2 years of retail management or supervisory experience, preferably within the optical industry. Strong leadership, communication, and business acumen skills are required to manage team performance and practice efficiency.
Full job description
Practice Manager - Botwin Eye Group, Midtown
General Job Description & Responsibilities
The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff. Primary responsibilities include:
Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
Working closely with the Lead OD to ensure an exceptional patient experience.
Conveys a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
Serving as a role model to their team
Work closely with ODs to ensure the highest standard of patient care and workflow efficiency.
Demonstrates the highest level of Customer Service vision with all customers and patients.
Monitors all aspects of practice operations, provides on-the-job-training and support to team members using all core philosophies.
Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
Recruits and selects high caliber talent.
Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance.
Performs duties related to product management, inventory management, and cost of goods.
Performs consistent staff evaluations, conducts performance management, and delivers team trainings.
Uphold Keplr Vision’s Core Values.
Experience & Skills
Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have:
Prefer optical experience and/or minimum of 2 years of retail management/supervisory experience.
General understanding of operations, processes, and high level of business acumen.
Excellent communication, organizational, leadership, and interpersonal skills.
Ability to set, monitor and achieve productivity goals.
Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail.
Understanding of optometric business processes and strategic development.
Ability to handle and prioritize multiple tasks and meet required deadlines.
Other Duties & Information
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The reporting structure for this position is dependent upon practice alignment and may report to the Lead OD, Director of Operations, or Area Manager.
Status: Full-time (FT)
Exemption: Exempt
Department: Management
Related keywords
OptometryPractice ManagementOptical ExperiencePatient CareHIPAABillingCost of GoodsStaff EvaluationCustomer-CentricWorkflow EfficiencyRetail ManagementHealthcare Operations
Eyes Matter. Eyecare Matters. Independent Optometry is the Highest Form of Eyecare.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2019
Headquarters
New York, NY
LinkedIn followers
4,812
At Keplr Vision, we’re dedicated to supporting independent optometry practices nationwide with non-clinical administrative services, allowing optometrists to focus on what matters most: providing exceptional patient care. Led by optometrists at every level, we bring a patient-centered approach to everything we do.
We believe that Eyes Matter, Eyecare Matters, and that Independent Optometry is the highest form of eyecare. Proudly serving this noble profession, we are committed to making a lasting impact on our patients’ lives.
Offices: 3 Bryant Park, New York, NY 10036, US · 1705 Tullamore Ave, Ste. A, Bloomington, Illinois 61704, US
Eyes Matter. Eyecare Matters. Independent Optometry is the Highest Form of Eyecare.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2019
Headquarters
New York, NY
LinkedIn followers
4,812
At Keplr Vision, we’re dedicated to supporting independent optometry practices nationwide with non-clinical administrative services, allowing optometrists to focus on what matters most: providing exceptional patient care. Led by optometrists at every level, we bring a patient-centered approach to everything we do.
We believe that Eyes Matter, Eyecare Matters, and that Independent Optometry is the highest form of eyecare. Proudly serving this noble profession, we are committed to making a lasting impact on our patients’ lives.
Offices: 3 Bryant Park, New York, NY 10036, US · 1705 Tullamore Ave, Ste. A, Bloomington, Illinois 61704, US