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Full-time
professional certificate
Posted 1d ago
~40 hrs/week
Responsibilities
The Spa Receptionist is responsible for welcoming guests, managing bookings, and ensuring a professional first and last impression. Key duties include handling cashier transactions, promoting memberships, and coordinating with therapists to maintain high service standards.
Requirements
Candidates should have at least one year of reception experience in an international spa and be proficient in English and the local language. A certificate in Business Administration or Secretary studies and knowledge of natural therapies are preferred.
Full job description
Spa Receptionist
Department: Spa & Recreation
Employment Type: Permanent - Full Time
Location: Lebanon - Beirut
Description
The incumbent in this position is responsible for welcoming the guests and members to the Health Club and providing them with assistance during their visit in order to meet or exceed their expectations whilst adhering to service standards.
Key Responsibilities
The job of Spa Receptionist is executed satisfactorily when:
Hygiene standards are strictly monitored and followed.
Quality audit results are 85% and above.
When all the Spa guests are 100% satisfied with the Spa services.
Receptionist is the first and last impression of the spa, therefore must be very professional and create an experience for the guests.
Greets all visitors to the Spa and Wellness Centre in a warm and sincere manner, invites them to sign the consultation form.
Provides them with assistance such as lockers, towels, bathrobes or information concerning our services and facilities in a prompt and efficient manner.
For visitors interested in a membership at the Wellness Centre, promotes the services by providing information and offering a tour of our facilities. Assists new members in filling out the membership application form correctly. And indorse to the team.
Handles all Spa cashier transactions such as Retail, daily Spa revenue or any other fees from guests then issues a receipt.
At the end of the shift balances the cash register.
Receives all incoming telephone calls to the Spa according to the hotel standards, provides/receives information, takes appropriate actions such as booking or refers the matter to the relevant persons to handle.
Liaises with therapists in case of bookings and / or cancellations from members / guests.
Upon visitor’s departure from the Spa and Wellness Centre, thanks them for their visit and invites them to return.
Daily, Weekly and Monthly reports to be completed with details.
Makes handover report written and verbal if possible for the receptionist on the next shift. Before each shift reads handover report.
Skills, Knowledge and Expertise
Education:
Business Administration/Personal Assistant/Secretary Certificate an advantage.
Sales and/or customer service training an advantage.
Knowledge of Natural Therapies. (Preferable)
Experience: One (1) year reception experience in an international SPA.
Language: Local language – excellent oral and written skills (as applicable)
English – good oral and written skills
Competencies:
Client facing experience within reception or front of house
Business writing.
Stock and retail management.
High levels of customer service.
Telephone system operations.
Computer literate with experience of ‘in house’ booking/database systems.
Experience within 7-day operation.
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
To see all the different Kempinski jobs and apply, please go to https://careers.kempinski.com
Offices: Maximilianstrasse 17, Munich, 80539, DE
Luxury Hospitality and Hotel ManagementHospitalityTravel
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
To see all the different Kempinski jobs and apply, please go to https://careers.kempinski.com
Offices: Maximilianstrasse 17, Munich, 80539, DE
Luxury Hospitality and Hotel ManagementHospitalityTravel