Cleveland, Ohio, United States · On-site
$15/hr–$18/hr
Confirmation SpecialistWho We Are Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland,…
Skills: Customer service, Appointment setting, Scheduling, Communication, Problem-solving
Pittsburgh, Pennsylvania, United States · On-site
Service Technician (Part-Time)Flexible Schedule | W2 or 1099 | Pittsburgh, PAPosition Overview Joyce Windows, Sunrooms & Baths is seeking an experienced Part-Time Service Technician to support homeowners throughout the P…
Skills: Troubleshooting, Problem-solving, Customer service, Communication, Home improvement
Flat Rock, North Carolina, United States · On-site
$22/hr–$25/hr
Warehouse Coordinator Position Overview Joyce Factory Direct is hiring a Warehouse Coordinator to support daily warehouse operations. This role is responsible for maintaining inventory, organizing materials, and ensuring…
Skills: Inventory management, Warehouse operations, Material handling, Attention to detail, Organization
Asheville, North Carolina, United States · On-site
$22/hr–$25/hr
Warehouse Coordinator Position Overview Joyce Factory Direct is hiring a Warehouse Coordinator to support daily warehouse operations. This role is responsible for maintaining inventory, organizing materials, and ensuring…
Skills: Inventory management, Warehouse operations, Material handling, Attention to detail, Organization
Cleveland, Ohio, United States · On-site
Service Technician Position Overview Joyce Windows, Sunrooms & Baths is hiring a Service Technician (W2) to support homeowners throughout the Cleveland, OH market, with occasional travel to Pittsburgh, PA. This field-bas…
Skills: Troubleshooting, Home Improvement, Window Installation, Door Installation, Bath Remodeling
Pittsburgh, Pennsylvania, United States · On-site
Exterior Remodeling Installation Crew Windows • Siding • Sunrooms Cleveland, OH & Pittsburgh, PA | Year-Round Work Joyce Factory Direct is seeking experienced installation crews to support our growing operations in Cleve…
Skills: Replacement Window Installation, Vinyl Siding Installation, Sunroom Installation, Patio Enclosure Installation, Exterior Trim
Cleveland, Ohio, United States · On-site
Exterior Remodeling Installation Crew Windows • Siding • Sunrooms Cleveland, OH & Pittsburgh, PA | Year-Round Work Joyce Factory Direct is seeking experienced installation crews to support our growing operations in Cleve…
Skills: Replacement Window Installation, Vinyl Siding Installation, Sunroom Installation, Patio Enclosure Installation, Exterior Trim
Youngstown, Ohio, United States · On-site
Exterior Remodeling Installation Crew Windows • Siding • Sunrooms Cleveland, OH & Pittsburgh, PA | Year-Round Work Joyce Factory Direct is seeking experienced installation crews to support our growing operations in Cleve…
Skills: Replacement Window Installation, Vinyl Siding Installation, Sunroom Installation, Patio Enclosure Installation, Exterior Trim
Cleveland, Ohio, United States · On-site
$20/hr–$25/hr
Service Coordinator Who We Are Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths, and doors. We proudly serve multiple markets including Cleveland, P…
Skills: Scheduling, Customer Communication, Route Optimization, Conflict Resolution, Residential Construction Terminology
Chapin, South Carolina, United States · On-site
$20/hr–$25/hr
Who We Are Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths, and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte…
Skills: Brand Representation, Public Engagement, Lead Generation, Interpersonal Communication, Event Promotion
Columbia, South Carolina, United States · On-site
$20/hr–$25/hr
Who We Are Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths, and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte…
Skills: Brand Representation, Public Engagement, Lead Generation, Interpersonal Communication, Event Promotion
Thomasville, North Carolina, United States · On-site
$65k–$70k/yr
Who We Are Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths, and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte…
Skills: Event Marketing, Lead Generation, Team Leadership, Appointment Setting, Recruiting
Greensboro, North Carolina, United States · On-site
$65k–$70k/yr
Who We Are Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths, and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte…
Skills: Event Marketing, Lead Generation, Retail Sales, Canvassing, Team Leadership
Winston-Salem, North Carolina, United States · On-site
$65k–$70k/yr
Who We Are Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths, and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte…
Skills: Event Marketing, Lead Generation, Appointment Setting, Team Leadership, Recruiting
Greer, South Carolina, United States · On-site
$20/hr–$25/hr
Who We Are Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths, and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte…
Skills: Brand Representation, Public Engagement, Lead Generation, Interpersonal Communication, Event Promotion
Greenville, South Carolina, United States · On-site
$20/hr–$25/hr
Who We Are Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths, and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte…
Skills: Brand Ambassadorship, Public Engagement, Lead Generation, Interpersonal Communication, Event Promotion
Fletcher, North Carolina, United States · On-site
$20/hr–$25/hr
Who We Are Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths, and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte…
Skills: Brand Representation, Public Engagement, Lead Generation, Interpersonal Communication, Event Promotion
Asheville, North Carolina, United States · On-site
$20/hr–$25/hr
Who We Are Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths, and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte…
Skills: Brand Representation, Public Engagement, Lead Generation, Interpersonal Communication, Event Promotion
Gastonia, North Carolina, United States · On-site
$20/hr–$25/hr
Who We Are Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths, and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte…
Skills: Brand Representation, Public Engagement, Lead Generation, Interpersonal Communication, Event Promotion
Charlotte, North Carolina, United States · On-site
$20/hr–$25/hr
Who We Are Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths, and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte…
Skills: Brand Representation, Lead Generation, Public Engagement, Interpersonal Communication, Event Promotion
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The Confirmation Specialist is responsible for proactively contacting customers to confirm appointments and managing Sales Representative calendars to ensure maximum capacity. This role involves addressing scheduling conflicts, preserving appointments, and maintaining accurate records within internal systems.
The ideal candidate should have a persistent, goal-oriented mindset with strong verbal communication and organizational skills. Previous experience in a call center, inside sales, or scheduling environment is preferred.
Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.
Position OverviewJoyce Factory Direct is hiring a Confirmation Specialist to support our Call Center and In-Home Sales teams by ensuring customer appointments stay confirmed and our Sales Representatives’ calendars stay full.
This is more than an administrative scheduling role. We’re looking for someone who is persistent, proactive, and results-driven. You’ll take ownership of upcoming appointments, actively work to reach customers, address scheduling issues, and help prevent appointments from falling off the calendar.
Every confirmed appointment is an opportunity for our Sales team, and this role plays a direct part in maximizing their time and sales capacity.
Compensation
This position offers an hourly base rate plus commission and performance incentives.
Compensation Includes:
· $15–$18 per hour base rate
· Commission and performance incentives based on results
· Average total earnings of $20–$30 per hour based on performance
What You’ll Do· Proactively contact customers to confirm upcoming in-home appointments
· Make consistent follow-up attempts to reach customers and secure confirmations
· Identify potential cancellations or scheduling conflicts and work to preserve or reschedule appointments
· Maintain and optimize Sales Representative calendars to maximize appointment capacity
· Support route mapping, territory planning, and efficient appointment scheduling
· Monitor open calendar space and help identify opportunities to keep schedules full
· Communicate appointment changes quickly and accurately to Sales Representatives
· Maintain accurate customer and appointment information in internal systems
· Provide a professional, positive customer experience throughout the confirmation process
· Collaborate with Call Center, Sales, Marketing, and Operations teams as needed
· Meet established confirmation, contact, and appointment show-rate goals
You’ll Be a Good Fit If You Have· A persistent, goal-oriented mindset and strong sense of urgency
· Strong verbal communication and customer service skills
· Confidence handling customer hesitation, objections, and scheduling conflicts
· Excellent organization and attention to detail
· Strong critical-thinking and problem-solving skills
· Geographic awareness and the ability to think through efficient scheduling and routing
· Ability to manage multiple calendars, priorities, and last-minute changes
· Comfort working in a fast-paced, performance-driven environment
· Ability to work independently while collaborating across departments
· Flexibility to work weekends based on business needs
Previous experience in a call center, inside sales, appointment setting, customer retention, dispatching, scheduling, or another high-volume customer contact environment is preferred.
Benefits· Health, Dental, and Vision Insurance
· 401(k) with a 25% uncapped company match
· Employee discounts on home improvement services
· Employee Referral Bonus Program
Why Joyce· Over 71 years of proven success as a third-generation, family-owned and operated company
· High-quality, American-made products
· Strong marketing support and brand recognition
· A team-oriented environment focused on growth and long-term success
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America's Factory Direct Home Improvement Company
Joyce Windows, Sunrooms & Baths - America's Factory Direct Home Improvement Company - has been improving homes for over 65 years! It all began in a family garage in Old Brooklyn, Ohio in 1955. Today, Joyce is still family owned and operated in a 125,000 square foot facility with a beautiful showroom featuring full size products right here in Cleveland. Joyce Factory Direct proudly provides and installs high quality windows, sunrooms, siding, roofing, bathroom remodeling, kitchen updating, decks, doors and more! Their Cleveland factory uses superior materials, and the products are installed by certified and experienced professionals. Joyce serves Cleveland, Pittsburgh, Charlotte and Asheville.
Offices: 1125 Berea Industrial Pkwy, Berea, Ohio 44017, US · 4583 Campbells Run Rd, Pittsburgh, Pennsylvania 15205, US · 2740 Gray Fox Rd, Unit B, Monroe, North Carolina 28110, US
America's Factory Direct Home Improvement Company
Joyce Windows, Sunrooms & Baths - America's Factory Direct Home Improvement Company - has been improving homes for over 65 years! It all began in a family garage in Old Brooklyn, Ohio in 1955. Today, Joyce is still family owned and operated in a 125,000 square foot facility with a beautiful showroom featuring full size products right here in Cleveland. Joyce Factory Direct proudly provides and installs high quality windows, sunrooms, siding, roofing, bathroom remodeling, kitchen updating, decks, doors and more! Their Cleveland factory uses superior materials, and the products are installed by certified and experienced professionals. Joyce serves Cleveland, Pittsburgh, Charlotte and Asheville.
Offices: 1125 Berea Industrial Pkwy, Berea, Ohio 44017, US · 4583 Campbells Run Rd, Pittsburgh, Pennsylvania 15205, US · 2740 Gray Fox Rd, Unit B, Monroe, North Carolina 28110, US
