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Export Logistics & Customer Service Coordinator

Columbia, Maryland, United States · On-site

$62k–$68k/yr

Mid level

Description Position Summary Intercontinental Export Import (IEI) is seeking a highly organized and detail-oriented Export Logistics & Customer Service Coordinator to support our international logistics, customer service…

Skills: Export Logistics, Customer Service, Order Management, Export Documentation, AES Filings

Jobs USA logo

Export Logistics & Customer Service Coordinator

Jobs USA

Columbia, Maryland, United States • On-site

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Mid level

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  • $62k–$68k/yr
  • Full-time
  • high school
  • Competitive Salary, Comprehensive Benefits Package, Career Growth And Development Opportunities
  • Posted 41d ago
  • ~40 hrs/week

Responsibilities

The role involves coordinating international export logistics, managing customer orders, and ensuring compliance with export documentation and AES filings. Additionally, the coordinator provides accounts payable support by processing vendor invoices and reconciling logistics pricing.

Requirements

Candidates must have a high school diploma and at least 3 years of experience in logistics, customer service, or accounting. Proficiency in Microsoft Office and experience with ERP systems or international shipping is preferred.

Full job description

Description

 

Position Summary

Intercontinental Export Import (IEI) is seeking a highly organized and detail-oriented Export Logistics & Customer Service Coordinator to support our international logistics, customer service, and accounting operations. This position plays a critical role in ensuring timely order processing, export documentation compliance, transportation coordination, customer communication, and accounts payable support.

The ideal candidate will possess strong organizational skills, excellent communication abilities, and experience coordinating international shipments in a fast-paced environment.

Key Responsibilities

Customer Service & Order Management

  • Process customer orders and delivery documentation within Business Central (BC).
  • Enter export sales orders and generate customer proformas.
  • Respond to customer inquiries regarding shipments, documentation, and order status.
  • Provide customers with export loading photos and shipment documentation.
  • Maintain professional communication with customers, sales representatives, warehouses, and internal stakeholders.

Export Logistics Coordination

  • Coordinate weekly export schedules with warehouse and sales teams.
  • Arrange transportation bookings with carriers and internal transportation resources.
  • Manage shipment schedules and monitor delivery timelines.
  • Maintain and update ETA reports to ensure accurate shipment visibility.
  • Process AES filings and ensure compliance with export requirements.
  • Prepare shipping instructions and coordinate with steamship lines.
  • Obtain and distribute shipping releases, telex releases, and related export documentation.
  • Maintain accurate Open Release Reports and freight rate schedules.

Accounts Payable & Accounting Support

  • Process and organize vendor invoices.
  • Verify invoice accuracy and supporting documentation.
  • Assist with payment processing, including ACH, wire transfers, and check payments.
  • Reconcile logistics invoices and validate pricing.
  • Request vendor statements and assist with account maintenance.
  • Generate customer invoices and provide payment confirmations.
  • Maintain organized accounting records and documentation.

Administrative Support

  • Manage email communications across customer service, export, and accounting functions.
  • Assist with special projects and process improvement initiatives.
  • Maintain accurate records and reporting documentation.
  • Support cross-functional collaboration between operations, accounting, transportation, and sales teams.

Requirements

 

Required

  • High school diploma or equivalent.
  • Minimum 3 years of experience in customer service, logistics, transportation, export operations, accounting, or related fields.
  • Strong proficiency with Microsoft Office Suite, particularly Excel.
  • Excellent written and verbal communication skills.
  • Strong organizational and multitasking abilities.
  • Ability to work independently and manage competing priorities.

Preferred

  • Experience with international shipping and export documentation.
  • Knowledge of AES filings and export compliance requirements.
  • Experience with ERP systems such as Microsoft Business Central, SAP, Oracle, or similar platforms.
  • Accounts Payable and Accounts Receivable experience.
  • Transportation and logistics coordination experience.

Why Join IEI?

  • Competitive salary
  • Comprehensive benefits package
  • Stable and growing organization
  • Opportunity to work with international customers and logistics operations
  • Collaborative team environment
  • Career growth and development opportunities

IEI is an Equal Opportunity Employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender

Related keywords

Export LogisticsCustomer ServiceBusiness CentralAES FilingsProformasInternational ShippingAccounts PayableAccounts ReceivableFreight RatesTelex ReleasesSteamship LinesERPSAPOracleLogistics CoordinationExport Compliance

About Jobs USA

LinkedInVisit site

Make America Work Again.

Industry
Staffing and Recruiting
Company size
51-200 employees
Headquarters
Burlington, Massachusetts
LinkedIn followers
832

AI-based recruitment marketing platform designed to quickly & directly publish job postings to Google for Jobs & accelerate the flow of qualified candidates

Offices: 100 Summit Dr, Burlington, Massachusetts 01803, US

View all jobs at Jobs USA

About Jobs USA

LinkedInVisit site

Make America Work Again.

Industry
Staffing and Recruiting
Company size
51-200 employees
Headquarters
Burlington, Massachusetts
LinkedIn followers
832

AI-based recruitment marketing platform designed to quickly & directly publish job postings to Google for Jobs & accelerate the flow of qualified candidates

Offices: 100 Summit Dr, Burlington, Massachusetts 01803, US

View all jobs at Jobs USA

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