Durham County, North Carolina, United States · Remote OK
Overview JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrat…
Skills: Strategic Account Management, Executive Relationship Management, Customer Retention, Value Realization, SaaS Account Management
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Manage and grow a portfolio of 5-8 large manufacturing accounts in North America, focusing on revenue retention and expansion. Act as a trusted advisor to C-suite executives to ensure value realization and align JAGGAER solutions with customer strategic priorities.
Requires 10-15 years of experience in enterprise software or SaaS, with at least 5 years in S2P/P2P and 2 years supporting manufacturing organizations. Must have a proven track record of managing accounts with ACV exceeding $1M and influencing senior executive stakeholders.
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com
JAGGAER is seeking a Strategic Account Manager to manage and grow a portfolio of 5–8 of our largest manufacturing customers across North America. This highly visible role is responsible for executive relationship management, customer retention, value realization, strategic account planning, and expansion of JAGGAER's footprint within some of the world's most complex manufacturing organizations.
The ideal candidate brings deep experience managing enterprise SaaS accounts, a strong understanding of Source-to-Pay (S2P) and Procure-to-Pay (P2P) processes, and a proven ability to engage C-suite executives to drive measurable business outcomes. This individual will serve as a trusted advisor, helping customers maximize the value of their JAGGAER investment while identifying opportunities for long-term strategic growth.
At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them–the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.
Transparency – Openness Builds Trust
Candor strengthens relationships, speeds decision-making, and ensures problems are solved together—with customers, teammates, and partners.
Entrepreneurial Spirit – Own It, Drive It, Make It
A scrappy, customer-obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth
Accountability – Thumbs In, Not Fingers Out
We take responsibility for ourselves before pointing elsewhere
Metrics-Driven Results – Outcomes Over Activities
Data and evidence guide our decisions, help us course-correct quickly, and ensure we’re delivering real impact
JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.
JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected] All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Pay Transparency Nondiscrimination Provision (dol.gov)
Know Your Rights: Workplace Discrimination is Illegal (dol.gov)
JAGGAER is a global leader in enterprise procurement and supplier collaboration, and the catalyst for enhancing human decision-making to accelerate business outcomes. We help organizations to manage and automate complex processes while enabling their highly resilient, accountable, and integrated supplier base. Backed by 30 years of expertise, our proven AI-powered industry-specific solutions, services, and partnerships form JAGGAER One, serving direct and indirect, upstream and downstream, in settings demanding an intelligent and comprehensive source-to-pay solution. Our 1,200 global employees are obsessed with helping customers create value, transform their businesses, and accelerate their journey to Autonomous Commerce. For more information, visit www.jaggaer.com.
Offices: 700 Park Offices Drive, Suite 300, Triangle Park, Durham, NC 27709, US · 103 St John St., Farringdon, London EC1M 4AS, GB · 19-21 rue Saint Denis, 1st Floor, Paris, Boulogne Billancourt 92100, FR · 120 Plaza Dr, Suite F, Vestal, New York 13850, US · Torre Esmeralda II, Boulevard Manuel Ávila Camacho 36, Piso 10, Miguel Hidalgo, Lomas de Chapultepec III sección, Mexico City CDMX 11600, MX
JAGGAER is a global leader in enterprise procurement and supplier collaboration, and the catalyst for enhancing human decision-making to accelerate business outcomes. We help organizations to manage and automate complex processes while enabling their highly resilient, accountable, and integrated supplier base. Backed by 30 years of expertise, our proven AI-powered industry-specific solutions, services, and partnerships form JAGGAER One, serving direct and indirect, upstream and downstream, in settings demanding an intelligent and comprehensive source-to-pay solution. Our 1,200 global employees are obsessed with helping customers create value, transform their businesses, and accelerate their journey to Autonomous Commerce. For more information, visit www.jaggaer.com.
Offices: 700 Park Offices Drive, Suite 300, Triangle Park, Durham, NC 27709, US · 103 St John St., Farringdon, London EC1M 4AS, GB · 19-21 rue Saint Denis, 1st Floor, Paris, Boulogne Billancourt 92100, FR · 120 Plaza Dr, Suite F, Vestal, New York 13850, US · Torre Esmeralda II, Boulevard Manuel Ávila Camacho 36, Piso 10, Miguel Hidalgo, Lomas de Chapultepec III sección, Mexico City CDMX 11600, MX
