United States · On-site
Summary/objective As a Customer Support Manager, you are responsible for maintaining the daily activities, and providing leadership to a team of 8-12 Customer Support Representatives. The Manager will provide day-to-day …
Skills: Leadership, Customer support, Payroll, Performance management, Coaching
United States · Remote Solely
Summary/objective The Associate Product Manager (APM) is an entry point into the Product Management career path, designed for individuals transitioning from Business Analysis or those early in their product career. This …
Skills: Product Management, Backlog Management, Sprint Planning, User Story Documentation, Figma
Sandy, Utah, United States · On-site
Job Description The isolved Order Fulfillment Specialist position reports to the Manager/Director of Production and Shipping and is semi-routine in nature. The incumbent is responsible for order fulfillment, creating shi…
Skills: Order fulfillment, Shipping labels, Inventory control, MS Excel, Attention to detail
Springfield, Massachusetts, United States · On-site
Why Work Here Headquarters is in Charlotte, NC Recently expanded to nearshore isolved ranked for SMB Payroll in 2023 Sapient Report Voted top places to work in USA 2023 Job Description The Tax Production Specialist suppo…
Skills: Tax operations, Payroll service, Data management, Adobe Acrobat, Microsoft Office
United States · Hybrid
Job Description Internal Communications Manager P4 Summary/objective The Internal Communications Manager is responsible for developing, executing, and managing internal communication strategies that keep employees and pa…
Skills: Internal communications, Corporate communications, Change management, Executive communications, Project management
United States · On-site
Why Work Here Headquarters is in Charlotte, NC Recently expanded to nearshore isolved ranked for SMB Payroll in 2023 Sapient Report Voted top places to work in USA 2023 Job Description The Insurance Reconciliation Specia…
Skills: Insurance Reconciliation, Data Analysis, Benefits Auditing, Payroll Processing, Broker Commissions
Kimitoön, Southwest Finland, Finland · On-site
Job Description Business Development Representative – Outbound S2 Summary/objective As one of the fastest growing and dynamic groups within the company today, isolved Business Development is at the vanguard of our …
Skills: Cold calling, Lead generation, Prospecting, Communication, Listening skills
United States · Remote Solely
This is a remote role, but it is only open to candidates located in the U.S. and authorized to work in the U.S. Why Work Here Headquarters is in Charlotte, NC Recently expanded to nearshore isolved ranked for SMB Payroll…
Skills: UX Design, UI Design, User Research, Figma, Usability Testing
Springfield, Massachusetts, United States · On-site
Join isolved as a Production and Shipping Specialist and embark on an exhilarating journey where your skills are celebrated! Dive into a dynamic environment where innovation thrives, and every day is an opportunity to so…
Skills: Inventory management, Shipping, Production scheduling, Attention to detail, Problem-solving
United States · On-site
Why Work Here Headquarters is in Charlotte, NC Recently expanded to nearshore isolved ranked for SMB Payroll in 2023 Sapient Report Voted top places to work in USA 2023 Job Description The Software Architect works across…
Skills: Azure, Microservice Architecture, C#, SQL, Unit Testing
United States · On-site
Why Work Here isolved HCM delivers 40 years of industry experience daily to its 200,000+ "People Hero" customers Headquartered in Charlotte, NC with 18 US locations, isolved HCM is also a global enterprise with locations…
Skills: Azure, Databricks, Cloud Architecture, Data Platform Strategy, Terraform
United States · On-site
Why Work Here Headquarters is in Charlotte, NC Recently expanded to nearshore isolved ranked for SMB Payroll in 2023 Sapient Report Voted top places to work in USA 2023 Job Description The Treasury Project Coordinator su…
Skills: Treasury operations, ACH, NACHA, Wire processing, Positive Pay
United States · On-site
Why Work Here isolved HCM delivers 40 years of industry experience daily to its 160,000+ "People Hero" customers Headquartered in Charlotte, NC with 18 US locations, isolved HCM is also a global enterprise with locations…
Skills: Commercial contracting, SaaS agreements, Vendor contracts, Legal drafting, Negotiation
Charlotte, North Carolina, United States · Remote OK
Job Description Compensation Analyst P3 Summary/objective The Compensation Analyst designs, implements, and maintains isolved's compensation infrastructure, including salary structures, job architecture, and merit proces…
Skills: Compensation Analysis, Salary Benchmarking, Merit Cycle Management, Job Architecture, Pay Equity Analysis
United States · Remote OK
Job Description Compensation Analyst P3 Summary/objective The Compensation Analyst designs, implements, and maintains isolved's compensation infrastructure, including salary structures, job architecture, and merit proces…
Skills: Compensation analysis, Salary structures, Job architecture, Merit cycle management, Market benchmarking
United States · Hybrid
Job Description HR AI Transformation Specialist S4 Summary/objective Reporting to the VP of HR Operations, the HR AI Transformation Specialist supports the delivery of key transformation initiatives across the HR functio…
Skills: HR transformation, Change management, Process design, AI tools, Claude
Charlotte, North Carolina, United States · Hybrid
Job Description HR AI Transformation Specialist S4 Summary/objective Reporting to the VP of HR Operations, the HR AI Transformation Specialist supports the delivery of key transformation initiatives across the HR functio…
Skills: HR Transformation, Change Management, Process Design, AI Implementation, Project Management
United States · On-site
Why Work Here Headquarters is in Charlotte, NC Recently expanded to nearshore isolved ranked for SMB Payroll in 2023 Sapient Report Voted top places to work in USA 2023 Job Description The AI Experience Engineer plays a …
Skills: Software Engineering, C#, .NET, SQL Server, LLM
United States · On-site
This is a remote role, but it is only open to candidates located in the U.S. and authorized to work in the U.S. Why Work Here Headquarters is in Charlotte, NC Recently expanded to nearshore isolved ranked for SMB Payroll…
Skills: Azure, Microservice Architecture, C#, SQL, Unit Testing
United States · On-site
This is a remote role, but it is only open to candidates located in the U.S. and authorized to work in the U.S. Why Work Here Headquarters is in Charlotte, NC Recently expanded to nearshore isolved ranked for SMB Payroll…
Skills: Python, LLM, RAG, Agentic frameworks, C#
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The Manager will lead a team of 8-12 Customer Support Representatives by providing daily coaching, guidance, and performance management. They are also responsible for developing standard operating procedures and ensuring quality standards are met through call monitoring and issue escalation management.
Candidates must have a High School diploma and 3-4 years of experience in a high-volume payroll role with customer-facing responsibilities. Proficiency in Microsoft Office applications and knowledge of federal and multi-state payroll/benefit laws are required.
Summary/objective
As a Customer Support Manager, you are responsible for maintaining the daily activities, and providing leadership to a team of 8-12 Customer Support Representatives. The Manager will provide day-to-day coaching, guidance and leadership to the Customer Support Staff. The Manager will also assist in developing, deploying and maintaining standard operating procedures to meet the company's mission, vision and values regarding customer support.
Core Job Duties
• Lead daily activities of the team to guarantee that all work is completed timely with attention to detail to meet quality standards and goals
• Monitors & reviews calls and other correspondence between representatives and customers
• Manage escalated issues and provide direction
• Ensures that representatives are informed about changes to company products & services
• Develop staff by managing performance, setting goals, providing ongoing training and maintaining strong employee relationships.
• Participates in the interview process with the Senior Customer Support Manager.
Minimum Qualifications
• High School diploma
• 3-4 years in a high-volume payroll role with customer-facing responsibilities
• Knowledge of federal and multi-state payroll/benefit laws
• Strong leadership and interpersonal skills, flexibility, and customer service oriented
• Strong knowledge of computer software applications (i.e. Microsoft Outlook, Explorer, Word, Excel, and Power Point)
About isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
Where People Heroes Grow. 🦸
isolved® isolved is a Workforce Capital Management company — the next evolution of HCM, where human workers and AI agents are governed together on a single system of record, with the same visibility, accountability and lifecycle management. isolved People Cloud™ is a connected platform of action that brings together HR, payroll, benefits, workforce management and talent management, with practical AI built to own outcomes: catching payroll errors before they happen, guiding employees through benefits enrollment, and surfacing compliance risks before they become problems. Built on 40 years of benefits-first HCM expertise and trusted by more than 200,000 employers and 9 million U.S. employees, isolved is the platform of action for the businesses that drive the American economy. Visit www.isolvedhcm.com.
Offices: 11215 N. Community House Rd, Ste. 800, Charlotte, NC 28277, US · 324 South State Street, Ste. 500, Salt Lake City, UT 84111, US · 2675 Paces Ferry Rd, Suite 310, Atlanta, Georgia 30339, US · 3401 Quebec St, Suite 8000, Denver, Colorado 80207, US · 5030 E Sunrise Dr, Phoenix, Arizona 85044, US
Where People Heroes Grow. 🦸
isolved® isolved is a Workforce Capital Management company — the next evolution of HCM, where human workers and AI agents are governed together on a single system of record, with the same visibility, accountability and lifecycle management. isolved People Cloud™ is a connected platform of action that brings together HR, payroll, benefits, workforce management and talent management, with practical AI built to own outcomes: catching payroll errors before they happen, guiding employees through benefits enrollment, and surfacing compliance risks before they become problems. Built on 40 years of benefits-first HCM expertise and trusted by more than 200,000 employers and 9 million U.S. employees, isolved is the platform of action for the businesses that drive the American economy. Visit www.isolvedhcm.com.
Offices: 11215 N. Community House Rd, Ste. 800, Charlotte, NC 28277, US · 324 South State Street, Ste. 500, Salt Lake City, UT 84111, US · 2675 Paces Ferry Rd, Suite 310, Atlanta, Georgia 30339, US · 3401 Quebec St, Suite 8000, Denver, Colorado 80207, US · 5030 E Sunrise Dr, Phoenix, Arizona 85044, US
