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Insight Alpha logoInsight Alpha

Systems & Applications Analyst

New Delhi, Delhi, India · On-site

Mid level

<div><strong>About Insight Alpha</strong></div><div>Insight Alpha is a leading expert network and business intelligence platform connecting clients with senior industry experts globally. Our clients include consulting fi…

Skills: Zoho CRM, API Integration, SQL, Software Testing, Business Analysis

Insight Alpha logoInsight Alpha

Systems & Applications Analyst

New Delhi, Delhi, India · On-site

Mid level

<div><strong>About Insight Alpha</strong></div><div>Insight Alpha is a leading expert network and business intelligence platform connecting clients with senior industry experts globally. Our clients include consulting fi…

Skills: Zoho CRM, API Integration, SQL, Software Testing, Business Analysis

Insight Alpha logo

Systems & Applications Analyst

Insight Alpha

New Delhi, Delhi, India • On-site

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Mid level

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  • Full-time
  • bachelor degree
  • Posted 12d ago
  • ~40 hrs/week

Responsibilities

The role involves administering Zoho CRM and supporting internal business applications, integrations, and technology projects. It requires collaborating with business and development teams to improve workflows and troubleshoot system issues.

Requirements

Candidates need 1-3 years of experience in CRM or systems analysis with a basic understanding of APIs and SQL. Proficiency in software testing and strong analytical skills are required, with a bachelor's degree preferred.

Full job description

About Insight Alpha
Insight Alpha is a leading expert network and business intelligence platform connecting clients with senior industry experts globally. Our clients include consulting firms, investment funds, corporates, startups, and financial institutions across the world.
Job Summary
We are looking for a Systems & Applications Analyst to support our internal business applications, CRM systems, platform testing, API integrations and technology projects. The role will work closely with business teams and the development team to improve workflows, support system enhancements and help implement new technology initiatives.
The ideal candidate should be comfortable testing new tools hands-on, API documentation and setup/testing, using platforms such as postman, validating system behaviour and translating business requirements into clear functional and technical requirements for implementation.
Key Responsibilities
  • Testing business applications, SaaS platforms, sandbox environments or vendor-provided tools.
  • Understanding of API authentication, request/response structures, error codes, data mapping and integration testing.
  • Create test cases, document bugs, validate fixes and coordinate UAT.
  • Document test findings, limitations, bugs, integration gaps, and implementation recommendations.
  • Experience coordinating with platforms, technology partners and internal development teams.
  • Administer and support CRM integrations including fields, forms, reports, dashboards, user access and data quality checks.
  • Provide day-to-day application support to internal users and troubleshoot system, workflow, access, and reporting issues.
  • Help evaluate new tools and identify opportunities to improve efficiency, accuracy, and user adoption.
Required Skills
  • 1-3 years of experience in a systems analyst, CRMs, product operations, technology support roles.
  • Familiarity with software testing, UAT, bug tracking, and troubleshooting.
  • Experience working with CRM or business application platforms such as Zoho, Salesforce, HubSpot or similar systems.
  • Ability to understand business workflows and translate them into system requirements.
  • Understanding of APIs, databases, SQL, data fields, forms, workflows and integrations.
  • Strong analytical, documentation, and problem-solving skills.
  • Good communication skills and ability to coordinate with business users, technical teams, and vendors.
  • High attention to detail, especially in data validation, reports, workflows, and process documentation.
Preferred Skills
  • Experience with CRMs, Postman, workflow automation tools, including workflows, custom fields, modules and user access management.
  • Working knowledge of Python, JavaScript, CSS, SDKs, sandbox environments or similar technologies to support scripting, data validation and technical troubleshooting.
  • Ability to review and test SDKs, vendor documentation, sandbox environments, webhooks and third-party integration workflows.
  • Exposure to AI tools and business process automation.
  • Understanding of access control, data privacy, and compliance-sensitive workflows.
Education
  • Bachelor’s degree in Computer Science, Information Systems, B.Tech or a related field preferred.
Relevant practical experience may be considered in place of formal qualification.

Related keywords

Zoho CRMSalesforceHubSpotAPISQLPythonJavaScriptBusiness IntelligenceCRMWorkflow AutomationAI ToolsSystem AnalysisSoftware TestingBusiness Process AutomationExpert Network

About Insight Alpha

LinkedInVisit site

Connecting our clients to a Network of Industry Leaders

Industry
Information Services
Company size
51-200 employees
Founded
2008
Headquarters
Delhi, Delhi
LinkedIn followers
36,012

Insight Alpha provides clients access to a network of frontline industry experts that help them get critical information they need to be successful. We help thousands of our clients get answers to their most critical questions, without leaving their desks. Insight Alpha serves 3000+ clients at large global investment firms, consultancies, governments and corporations get insights from the most relevant experts. We have built a strong network of senior industry experts and key decision makers globally across a span of 80+ countries. Insight Alpha is dedicated to helping investors explore the detailed assumptions and catalysts of their investment thesis with an actively managed network of knowledgeable industry specialists. To find out more, visit www.insightalpha.com or register and apply to projects at http://insightalpha.com/newregistration.php

Offices: 232B second Floor, Okhla Industrial Area Phase 3, Delhi, Delhi 110020, IN

ConsultationsSurveysReportsPrimary ResearchConsumer GoodsEnergyIndustrialsHealthcareBusinessLegal
View all jobs at Insight Alpha

About Insight Alpha

LinkedInVisit site

Connecting our clients to a Network of Industry Leaders

Industry
Information Services
Company size
51-200 employees
Founded
2008
Headquarters
Delhi, Delhi
LinkedIn followers
36,012

Insight Alpha provides clients access to a network of frontline industry experts that help them get critical information they need to be successful. We help thousands of our clients get answers to their most critical questions, without leaving their desks. Insight Alpha serves 3000+ clients at large global investment firms, consultancies, governments and corporations get insights from the most relevant experts. We have built a strong network of senior industry experts and key decision makers globally across a span of 80+ countries. Insight Alpha is dedicated to helping investors explore the detailed assumptions and catalysts of their investment thesis with an actively managed network of knowledgeable industry specialists. To find out more, visit www.insightalpha.com or register and apply to projects at http://insightalpha.com/newregistration.php

Offices: 232B second Floor, Okhla Industrial Area Phase 3, Delhi, Delhi 110020, IN

ConsultationsSurveysReportsPrimary ResearchConsumer GoodsEnergyIndustrialsHealthcareBusinessLegal
View all jobs at Insight Alpha

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