Jobs at Inhabit® (Now Hiring) — 2 open

Job DetailsJob Location: 2035 LAKESIDE CENTRE WAY SUITE 250 - KNOXVILLE, TN 37922About Inhabit

Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at, visit inhabit.com.

Job Description

The Manager, Revenue Operations will lead Inhabit's end-to-end Order-to-Cash (O2C) function, with direct ownership of billing, cash application, collections, customer master data, and revenue controls. This role possesses a strategic mindset with the ability to provide thought leadership across functional areas of the organization and is critical to delivering accurate, timely, and well-controlled revenue operations for internal and external customers.

Reporting into Finance, the Manager partners closely with Accounting, FP&A, IT, Sales Operations, and Customer Success to centralize and standardize O2C processes across Inhabit's portfolio of brands, strengthen internal controls and segregation of duties, and drive automation and continuous improvement across billing, cash application, and collections.

What You'll Do (Functions & Responsibilities)

Manage a team supporting the following areas.

Billing Operations: Oversee accurate and timely customer invoicing across all Inhabit brands and billing platforms. Manage billing exceptions, contract-to-invoice accuracy, and price/rate adjustments, and partner with Sales Operations and Legal on contract intake and billing setup.
Cash Application: Own daily cash application processes across ACH, wire, lockbox, and credit card. Drive down unapplied cash, improve cash application timeliness and auto-match rates, and ensure proper allocation across brands and entities.
Collections & AR Management: Lead aging review, dunning cadence, dispute resolution, and escalation workflows. Partner with Customer Success and Sales on at-risk accounts, and report on DSO, bad debt exposure, and collections effectiveness.
Process, Policy Design & Controls: Design and enforce the policies, processes, and internal controls that ensure performance, reporting accuracy, and revenue integrity. Maintain proper segregation of duties across billing, cash application, and collections, and support internal and external audit and lender reporting requirements.
Tech Stack Optimization: Partner with the CIO organization to optimize the accuracy and performance of current and future O2C technology stack components, including CRM, CPQ, billing, cash application, collections, and reporting platforms.
Reporting & Analysis: Build, analyze, and report on the metrics the O2C organization monitors on a standard cadence, including DSO, unapplied %, billing cycle time, dispute aging, write-offs, and collections effectiveness, to Finance leadership and other key stakeholders.
Strategy & Planning: Partner with FP&A and divisional leadership to drive annual and ad hoc planning activities that align O2C performance, resources, and organization design with company goals.

QualificationsWhat We're Looking For (Minimum qualifications)

Minimum of 7 years' experience in Order-to-Cash, Revenue Operations, Billing, or AR leadership within a SaaS or software organization
1 year of leadership or supervisory experience managing billing, cash application, and/or collections teams
Ability to demonstrate, through specific project examples, the ability to partner with Accounting, FP&A, IT, Sales, and Customer Success to drive O2C optimization
Data-driven mindset with proven experience utilizing metrics and insights as tools for informed decision-making
Strong financial acumen and understanding of revenue, cash flow, and AR drivers
Strong understanding of internal controls and segregation of duties within O2C; experience supporting external audits and lender/compliance reporting
Advanced skillset in Salesforce CPQ, NetSuite, and reporting/analytics platforms (e.g., Snowflake, Blackline)
Proven experience leading process standardization and centralization across multiple business units or brands
Strong organizational skills and ability to prioritize and communicate
Strong team leadership skills to continue growing and scaling the O2C organization
Excellent listening, verbal, and written communication skills

Education Requirements

Bachelor's degree in Accounting, Finance, Business, or equivalent relevant experience.

Type

Full Time, Salaried, Exempt

Location

We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.
Knoxville, TN or Alpharetta, GA office locations

Benefits Include

Competitive Pay

Health Insurance: Medical, Dental, Vision and Prescription Plans

Health Savings Accounts

Flexible Spending Account

Dependent Flexible Spending Account

Critical Illness

Accident
Retirement Savings Plan (401K) with discretionary company match

Short- and Long-Term Disability

Company Paid $25,000.00 life insurance

Supplemental Life and AD&D Insurance

Employee Assistance Program

Paid Holidays

Paid Vacation

Paid Volunteer Time

Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodation to applicants.

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