Duluth, Georgia, United States · On-site
Job DetailsJob Location: Infiniti of Gwinnett - Duluth, GA 30096INFINITI of Gwinnett, Duluth GA Our award winning INFINITI dealership is centered around our customers, and we have a staff committed to ensuring quality an…
Skills: Customer Service, Communication, Problem Solving, Basic Mathematics, Inventory Management
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The Service Valet is responsible for greeting service clients and managing the loaner vehicle process using Dealerware software. They act as a brand ambassador to ensure high customer satisfaction and maintain professional workspace standards.
Applicants must have a high school diploma, a valid driver's license with a clean driving record, and be insurable. Previous experience in a similar role is preferred along with the ability to meet physical demands of the job.
Job DetailsJob Location: Infiniti of Gwinnett - Duluth, GA 30096INFINITI of Gwinnett, Duluth GA
Our award winning INFINITI dealership is centered around our customers, and we have a staff committed to ensuring quality and customer satisfaction. INFINITI of Gwinnett offers a hassle-free, courteous, and luxurious experience for clients in sales, service, and parts. Our commitment to excellence extends to the community as well. The INFINITI of Gwinnett staff give back community each year, making our neighborhood a better place for everyone.
Infiniti of Gwinnett has a diverse Drug-Free workforce and is an Equal Opportunity Employer. We are always on the lookout for talented individuals to join our team.
Why choose INFINITI of Gwinnett?
Competitive pay including: bonus opportunities, paid holidays and vacation
Great benefits including: 401(k) retirement plan, medical, dental, company-paid life insurance, voluntary benefits
Paid training and certifications
Employee discounts
Diverse, drug free work place
Equal opportunity employer
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Facilitate Loaner Vehicle process with Advisors and Clients
Utilize Loaner Vehicle software program (Dealerware) to issue and monitor loaner usage
Perform audits to maintain inventory and vehicle location verification
Notify Advisors of adverse loaner condition or extensive time on loan
Report to Service Manager, any misuse or damage to loaners
Warmly welcome and greet all service clients in a timely manner in the main service drive. You are our ambassador; your charm is clearly evident in everything you do and/or say. Maintain a professional personal appearance and work space
Actively listen to our clients and their needs and interpret body language and tone in order exceed client’s expectations
Engage in the process to make our dealership better for our clients and our co-workers
Proactively communicate potential issues with customers, management and other departments in order to provide the best possible customer experience
High Manufacturer customer satisfaction survey scores is a must
Abide by company policy and departmental best practices and procedures
Perform other duties as assigned
QualificationsPrior to being employed, applicants for employment must participate in the Dealership’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.
Previous experience in a similar role is preferred.
Basic communication, problem-solving skills and mathematical skills using American units of measure.
High school diploma or the equivalent and authorized to work in the USA for any employer.
All applicants must have a current and valid driver’s license, a clean driving record, and must be insurable
Physical demands include: constantly position body and move in order to retrieve cars from parking lot; detect and identify vehicle issues and safety concerns; exert force to move/manipulate objects (up to 20lbs occasionally, 10lbs frequently); operate tools and equipment; repetitive motion.
Work is conducted inside, outside, and in a shop environment in proximity to moving vehicles, mechanical equipment, with exposure to chemicals, and moderate to loud noise levels.
Infiniti of Gwinnett is Atlanta's Infiniti Connection. Infiniti of Gwinnett is one of the South East's largest New Infiniti Car Dealers and the largest Used Infiniti dealers. Privately owned and operated and has been a community leader in Gwinnett County since opening its doors.
Infiniti of Gwinnett is Atlanta's Infiniti Connection. Infiniti of Gwinnett is one of the South East's largest New Infiniti Car Dealers and the largest Used Infiniti dealers. Privately owned and operated and has been a community leader in Gwinnett County since opening its doors.
