Responsabilidades e atribuições: Realizar atendimento e suporte técnico aos usuários por telefone, e-mail, chat e portal de chamados. Registrar, analisar e solucionar incidentes e solicitações de TI, buscando a resolução…
Skills: Technical Support, Help Desk, Service Desk, Remote Support, Incident Management
San Jose del Monte, Bulacan, Philippines · On-site
Senior
Roles and Responsibilities Lead SAP Group Reporting solution design and implementation activities Define consolidation processes, reporting requirements, and solution approach aligned with business needs Lead fit-to-stan…
Skills: SAP Group Reporting, Financial Consolidation, S/4HANA Finance, Solution Design, Configuration
San Jose del Monte, Bulacan, Philippines · On-site
Senior+
Roles and Responsibilities Define BTP architecture and technical solution approach aligned with SAP standards Design extension, integration, and application strategies for SAP S/4HANA solutions Evaluate technical require…
Skills: SAP BTP, S/4HANA, Cloud Architecture, System Integration, Technical Design
Responsabilidades e atribuições: Realizar atendimento e suporte técnico aos usuários por telefone, e-mail, chat e portal de chamados. Registrar, analisar e solucionar incidentes e solicitações de TI, buscando a resolução…
Skills: Technical Support, Help Desk, Service Desk, Remote Support, Incident Management
Estamos em busca de um(a) Analista Sênior de Infraestrutura para atuar na sustentação, administração e evolução de ambientes de servidores e serviços críticos, garantindo alta disponibilidade, segurança, desempenho e con…
Skills: Windows Server, Active Directory, PowerShell, VMware, Hyper-V
Responsabilidades e atribuições: Realizar atendimento e suporte técnico aos usuários por telefone, e-mail, chat e portal de chamados. Registrar, analisar e solucionar incidentes e solicitações de TI, buscando a resolução…
Skills: Technical Support, Help Desk, Service Desk, Remote Support, Incident Management
Responsabilidades e atribuições: Realizar atendimento e suporte técnico aos usuários por telefone, e-mail, chat e portal de chamados. Registrar, analisar e solucionar incidentes e solicitações de TI, buscando a resolução…
Skills: Technical Support, Help Desk, Service Desk, Remote Support, Incident Management
Responsabilidades e atribuições: Realizar atendimento e suporte técnico aos usuários por telefone, e-mail, chat e portal de chamados. Registrar, analisar e solucionar incidentes e solicitações de TI, buscando a resolução…
Skills: Technical Support, Help Desk, Service Desk, Remote Support, Incident Management
San Jose del Monte, Bulacan, Philippines · On-site
Mid level
Roles and Responsibilities Support SAP Group Reporting implementation activities based on approved solution designs Analyze business requirements and translate them into Group Reporting functional solutions Support fit-t…
Skills: SAP Group Reporting, Financial Consolidation, S/4HANA Finance, Functional Solution Design, Fit-to-standard Analysis
Responsabilidades e atribuições: Realizar atendimento e suporte técnico aos usuários por telefone, e-mail, chat e portal de chamados. Registrar, analisar e solucionar incidentes e solicitações de TI, buscando a resolução…
Skills: Technical Support, Help Desk, Service Desk, Remote Support, Incident Management
Interplanetary Mission Analysis Engineer At Indra Group, we develop space technology for the missions of the future. We drive satellite, Earth observation, communications, and space defense programs, participating in pro…
Buscamos um profissional com sólida experiência em infraestrutura de redes, preparado para atuar em ambientes críticos e de alta disponibilidade, realizando troubleshooting avançado e garantindo conectividade, segurança,…
Responsabilidades e atribuições Realizar atendimento presencial em telecomunicações; Executar instalação, manutenção e organização de cabeamento estruturado; Prestar suporte técnico a redes de dados e voz; Apoiar na iden…
San Jose del Monte, Bulacan, Philippines · On-site
Senior
Roles and Responsibilities Define ABAP development approach, standards, and technical guidelines Lead technical design discussions and review solution approaches Assess custom code impact and remediation requirements dur…
Responsabilidades e atribuições: Realizar atendimento e suporte técnico aos usuários por telefone, e-mail, chat e portal de chamados. Registrar, analisar e solucionar incidentes e solicitações de TI, buscando a resolução…
Skills: Help Desk, Service Desk, Technical Support, Remote Support, Incident Management
***Please note that US Citizenship is Required for this position and that we are currently in Overland Park, KS but are moving into a new/larger facility by 2026 in Olathe, KS*** Current Shift: Monday-Friday 7am-4pm, mov…
About the Role: Join a dynamic team leading the deployment and replacement of civil air traffic surveillance radars—both approach and en-route—across the United States. As Field Engineer, you will play a key …
🛰️ Indra Space – Leading the Next Generation of Space Systems 🌌 At Indra Space, we are on a mission to redefine the European space industry by delivering high-performance small satellite solutions for LEO missions. Our…
Skills: GNSS, Systems Engineering, Requirements Definition, Validation And Verification, Laboratory Instrumentation
🛰️ Indra Space – Leading the Next Generation of Space Systems 🌌 At Indra Space, we are on a mission to redefine the European space industry by delivering high-performance small satellite solutions for LEO missions. Our…
Skills: GNSS, Systems Engineering, Requirements Definition, System Design, Validation And Verification
Indra Group, Tech for the future. Impulsamos la transformación digital con impacto, gracias a la tecnología avanzada, el conocimiento sectorial y el talento global. 💻 ¡Únete a nuestro equipo de Datos, Inteligencia Artif…
Skills: AI Governance, IBM Watsonx, IBM Cloud, Responsible AI, Model Risk Management
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Full-time
bachelor degree
Posted 1d ago
Apply by Aug 14
~40 hrs/week
Portuguese
Responsibilities
Provide technical support to users via phone, email, chat, and ticketing systems while ensuring high-quality service. Manage incident resolution, perform remote support, and contribute to the internal knowledge base and operational processes.
Requirements
Requires at least 6 months of experience in Help Desk or Service Desk roles, or 1 year as a Support Technician. Candidates must hold a technical or higher education degree in IT or related fields and possess knowledge of Windows, Microsoft 365, and networking.
Full job description
Responsabilidades e atribuições:
Realizar atendimento e suporte técnico aos usuários por telefone, e-mail, chat e portal de chamados.
Registrar, analisar e solucionar incidentes e solicitações de TI, buscando a resolução no primeiro contato.
Executar suporte remoto seguindo procedimentos, normas e base de conhecimento da empresa.
Garantir a qualidade do atendimento e o cumprimento dos níveis de serviço.
Contribuir com melhorias na base de conhecimento e nos processos da operação.
Apoiar novos colaboradores quando solicitado e atuar de forma colaborativa com a equipe.
Participar de treinamentos, planos de ação e iniciativas de melhoria contínua.
Realizar roteamento e direcionamento de chamados para equipes especializadas quando necessário.
Requisitos e qualificações:
Mínimo de 6 meses de experiência comprovada em CTPS com atividades de Help Desk, Service Desk ou Central de Atendimento de TI; ou
Mínimo de 1 ano de experiência comprovada em CTPS como Técnico de Suporte.
Experiência com atendimento remoto a usuários e ferramentas de registro de chamados.
Ensino Técnico ou Superior completo na área de Tecnologia da Informação, Redes, Sistemas de Informação, Ciência da Computação ou áreas correlatas.
Conhecimento em Windows, Microsoft 365, redes básicas e ferramentas de acesso remoto.
Desejável conhecimento em ITIL e ferramentas de gerenciamento de chamados.
Boa comunicação verbal e escrita.
Perfil analítico, proativo e com foco em atendimento ao cliente.
Indra Group USA is driving transformation across strategic domains such as defense, air traffic, space, and mobility, delivering resilient, efficient, and intelligent solutions that shape the future of infrastructure and operations in the United States and worldwide.
Our technological solutions optimize transportation networks and enable the modernization of airspace and military capabilities through cutting-edge technologies and field-proven systems. From smart mobility and multimodal transport systems, to advanced surveillance, automation, and secure communications, we bring together innovation, reliability, and global expertise to meet the evolving needs of public agencies, operators, aviation regulatory authorities, and defense institutions. With a strong commitment to operational excellence and strategic impact, Indra Group USA empowers safer, smarter, and seamlessly connected environments, across land, air, and critical scenarios.
Headquartered in Overland Park, Kansas, we also have offices in Fairfax, VA; Atlanta, GA; and Orlando, FL.
Offices: 11300 W 89th Street, Overland Park, KS 66214, US
Information TechnologySoftwareTransportationSmart CitiesAerospace
Indra Group USA is driving transformation across strategic domains such as defense, air traffic, space, and mobility, delivering resilient, efficient, and intelligent solutions that shape the future of infrastructure and operations in the United States and worldwide.
Our technological solutions optimize transportation networks and enable the modernization of airspace and military capabilities through cutting-edge technologies and field-proven systems. From smart mobility and multimodal transport systems, to advanced surveillance, automation, and secure communications, we bring together innovation, reliability, and global expertise to meet the evolving needs of public agencies, operators, aviation regulatory authorities, and defense institutions. With a strong commitment to operational excellence and strategic impact, Indra Group USA empowers safer, smarter, and seamlessly connected environments, across land, air, and critical scenarios.
Headquartered in Overland Park, Kansas, we also have offices in Fairfax, VA; Atlanta, GA; and Orlando, FL.
Offices: 11300 W 89th Street, Overland Park, KS 66214, US
Information TechnologySoftwareTransportationSmart CitiesAerospace