Sacramento, California, United States · On-site
$16/hr–$23/hr
Description The Service Support Representative is responsible for supporting daily service operations through work order processing, purchase order generation, maintenance billing, customer service, accounts receivable s…
Skills: Work order processing, Purchase order generation, Maintenance billing, Accounts receivable, Customer service
Sacramento, California, United States • On-site
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The Service Support Representative manages daily service operations including work order processing, billing, and purchase order generation. They act as a primary liaison between customers, technicians, and vendors to ensure efficient service delivery and accurate documentation.
Candidates should possess strong organizational and communication skills with proficiency in Microsoft Office, particularly Excel. While experience in administrative support or billing is preferred, the role emphasizes attention to detail and the ability to multitask in a fast-paced environment.
Description
The Service Support Representative is responsible for supporting daily service operations through work order processing, purchase order generation, maintenance billing, customer service, accounts receivable support, and reporting functions. This position serves as a critical link between customers, technicians, vendors, payroll, and management to ensure efficient service delivery, accurate documentation, and timely communication.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the position, and it may be amended at anytime at the sole discretion of the Company.
For individuals assigned and/or hired to work in California, IES is required by law to include a reasonable estimate of the compensation range for this role. A reasonable estimate of the current base pay scale for this position is $16.90/hr. to $23.00/hr. This compensation range takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to skills sets, experience and training, licensures and certifications, education, and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case.
IES provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
· Flexible Schedule, Paid time off, and paid training
· Professional development assistance
· 401(k) plan with company matching safe harbor contribution
· Comprehensive medical, dental, and vision insurance
· Health Savings Account (HSA) and Flexible Spending Account (FSA) options
· Life insurance and Employee Assistance Program
Requirements
Indoor Environmental Services (IES) is a Mechanical Contractor offering HVAC Maintenance, Service, and Facility Solutions to Commercial and Industrial customers throughout the Northern California region. IES has offices in Sacramento, Santa Rosa and Pleasanton, with a national presence as a Service Logic company. Our services include - Preventive Maintenance, Service and Repair, Engineering, Controls, Water Treatment, Sheet Metal Fabrication, Piping, Industrial Refrigeration, and Indoor Air Quality, as well as Tenant Improvements, Design Build and General Contractor Construction.
Offices: 1512 Silica Avenue, Sacramento, CA 95815, US · 1604 Airport Blvd., Santa Rosa, CA 95403, US · 7083 Commerce Circle, Ste B, PLEASANTON, California 94588, US
Indoor Environmental Services (IES) is a Mechanical Contractor offering HVAC Maintenance, Service, and Facility Solutions to Commercial and Industrial customers throughout the Northern California region. IES has offices in Sacramento, Santa Rosa and Pleasanton, with a national presence as a Service Logic company. Our services include - Preventive Maintenance, Service and Repair, Engineering, Controls, Water Treatment, Sheet Metal Fabrication, Piping, Industrial Refrigeration, and Indoor Air Quality, as well as Tenant Improvements, Design Build and General Contractor Construction.
Offices: 1512 Silica Avenue, Sacramento, CA 95815, US · 1604 Airport Blvd., Santa Rosa, CA 95403, US · 7083 Commerce Circle, Ste B, PLEASANTON, California 94588, US
