New Cairo City, Cairo, Egypt · Hybrid
About Incision Operating rooms are under pressure. Staffing shortages, increasing procedural complexity, and growing demand for care make it harder than ever for hospitals to keep perioperative teams prepared and support…
Skills: Customer Implementation, User Training, Medical Content Creation, Protocol Review, Customer Relationship Management
Amsterdam, North Holland, Netherlands · Hybrid
Over Incision Operatiekamers staan onder druk. Personeelstekorten, toenemende complexiteit en een groeiende zorgvraag maken het voor ziekenhuizen steeds uitdagender om teams optimaal voorbereid te houden. Incision helpt …
Skills: Customer Success Management, Account Management, Stakeholder Management, SaaS Adoption, Customer Retention
Amsterdam, North Holland, Netherlands · Hybrid
About Incision Operating rooms are under pressure. Staffing shortages, increasing procedural complexity, and growing demand for care make it harder than ever for hospitals to keep perioperative teams prepared and support…
Skills: Regional Leadership, Customer Success Management, Retention Strategy, Implementation Management, Operational Rigor
New Cairo City, Cairo, Egypt · Hybrid
At Incision (www.incision.care), our mission is to revolutionize surgical training and ensure that every patient receives the best possible care. We collaborate with surgical professionals and teams worldwide, sharing ex…
Skills: Data entry, Data accuracy, Attention to detail, Organizational skills, Time management
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Implement Incision's solutions in hospitals by training medical staff and ensuring the successful adoption of the Incision Assist app. Collaborate with customers to translate their needs into practical product applications and create medical content and protocols.
Requires over 2 years of experience as a surgical assistant, scrub nurse, or OR nurse with fluency in English. Candidates must be tech-savvy, willing to travel internationally, and possess a strong customer-oriented mindset.
About Incision
Operating rooms are under pressure. Staffing shortages, increasing procedural complexity, and growing demand for care make it harder than ever for hospitals to keep perioperative teams prepared and supported.
At Incision, we help hospitals improve how perioperative teams access knowledge, learn, and perform. Incision Assist helps surgical teams work with greater confidence and consistency by providing instant access to the information they need before and during procedures. Through MySPD and Academy, we support sterile processing and perioperative professionals with practical, accredited education that strengthens knowledge and performance across the surgical pathway.
Today, hospitals in more than 20 countries use Incision to onboard staff faster, preserve critical knowledge, strengthen team collaboration, and improve operational performance.
Working at Incision
Impact & Quality: We strive for innovation and excellence in everything we do.
Learning & Growing: We share knowledge, learn from one another, and continuously develop ourselves.
Collaboration: We work together, support each other, and celebrate our successes as one team.
Your role
As Customer Implementation Specialist, you will Implement Incision's solutions in hospitals by training users, supporting customers, and ensuring successful adoption of the Incision Assist app.
Your most important objective will be: Implement and guide the rollout of Incision's solutions in operating rooms.
- Collaborate with customers to understand their needs and translate them into practical applications in our products, particularly the Incision Assist app.
- Provide training and support to surgical assistants, surgeons, and other medical staff in using our technology.
- Create medical content and review protocols for the app, ensuring they meet customer requirements.
- Continuously work on improving customer satisfaction and implementation processes.
- Travel to various locations worldwide for installations, training, and support.
- Collaborate with other departments within Incision to further develop the app and our products.
Success in this role means deliver successful implementations, achieve high customer satisfaction, continuously improve the product through customer feedback, and demonstrate leadership potential.
What you'll bring
+2 years of experience as a surgical assistant/scrubnurse/OR nurse.
Fluent in English, both spoken and written.
Tech-savvy and comfortable with computers and software.
Experience with digital programs and a strong understanding of medical technology.
Strong customer-oriented mindset, teamwork skills, and problem-solving abilities.
You enjoy understanding customer needs and can translate them into practical applications in our products.
Ability to work independently and manage processes efficiently.
Willing to travel internationally for work.
leadership mindset: you are able to lead a small team in the future
Experience within healthcare technology or healthcare services is strongly preferred.
What we offer
The opportunity to make a meaningful impact on the future of healthcare.
Competitive compensation, including an attractive bonus scheme.
Professional development opportunities, with room for continuous learning, training, and career growth.
A role within a fast-growing international healthtech scale-up.
Collaboration with an ambitious international team working at the intersection of healthcare, technology, and education.
Regular team activities, knowledge-sharing sessions, and social events.
A modern workplace, including a laptop and home office equipment.
A diverse and inclusive workplace where everyone is valued and empowered to thrive.
World-leading innovation and education for perioperative teams
At Incision, we support operating room and sterile processing leaders with digital tools that improve team confidence, clinical preparedness, and operational outcomes, before, during, and after every surgical case. Designed by healthcare professionals for healthcare professionals, our solutions are trusted by more than 350 institutions across 30+ countries. Incision Assist is our ConfidentOR™ Knowledge Platform that consolidates surgeon-specific workflows, preference cards, and OR-critical information into one intuitive app. It helps teams prepare faster, work more consistently, and step confidently into any case, reducing onboarding time, improving turnover efficiency, and increasing surgeon satisfaction. Our Sterile Processing Platform includes three structured e-learning programs combined with a competency tracking software to support staff development, certification, and compliance. Created by SPD experts and aligned with HSPA and CBSPD standards, the platform helps departments onboard new hires, improve performance, and meet audit-readiness with confidence. For ongoing education, Incision Academy offers over 500 accredited video courses on core surgical procedures and OR fundamentals. Whether you’re upskilling staff, supporting professional growth, or standardizing team performance, Academy delivers flexible, high-quality content that fits seamlessly into any training program. Let’s help your teams perform at their best, every shift, every case. 🔗 Learn more at www.incision.care
Offices: Isaac Titsinghkade 103, Amsterdam, North Holland 1018 LL, NL · 228 E 45th St, Suite 9E, New York, NY 10017, US · Cairo, EG · 149 New Montgomery St, San Francisco, California 94105, US
World-leading innovation and education for perioperative teams
At Incision, we support operating room and sterile processing leaders with digital tools that improve team confidence, clinical preparedness, and operational outcomes, before, during, and after every surgical case. Designed by healthcare professionals for healthcare professionals, our solutions are trusted by more than 350 institutions across 30+ countries. Incision Assist is our ConfidentOR™ Knowledge Platform that consolidates surgeon-specific workflows, preference cards, and OR-critical information into one intuitive app. It helps teams prepare faster, work more consistently, and step confidently into any case, reducing onboarding time, improving turnover efficiency, and increasing surgeon satisfaction. Our Sterile Processing Platform includes three structured e-learning programs combined with a competency tracking software to support staff development, certification, and compliance. Created by SPD experts and aligned with HSPA and CBSPD standards, the platform helps departments onboard new hires, improve performance, and meet audit-readiness with confidence. For ongoing education, Incision Academy offers over 500 accredited video courses on core surgical procedures and OR fundamentals. Whether you’re upskilling staff, supporting professional growth, or standardizing team performance, Academy delivers flexible, high-quality content that fits seamlessly into any training program. Let’s help your teams perform at their best, every shift, every case. 🔗 Learn more at www.incision.care
Offices: Isaac Titsinghkade 103, Amsterdam, North Holland 1018 LL, NL · 228 E 45th St, Suite 9E, New York, NY 10017, US · Cairo, EG · 149 New Montgomery St, San Francisco, California 94105, US
