Pharmacy Integrations Manager

Department: Operations

Employment Type: Full Time

Location: Remote - USA

Reporting To: COO

Compensation: $80,000 - $105,000 / year

Description

Key Responsibilities

• Support integration delivery for customers and partners
• Conduct technical discovery sessions with stakeholders (customers, PMS vendors, and pharmacies)
• Translate business and technical needs into structured requirements, data mappings, and test plans
• Collaborate with Engineering on implementation plans and testing workflows
• Monitor integration timelines, risks, and deliverables to ensure successful and compliant launches

• Serve as the day-to-day technical liaison for pharmacy and technology partners
• Translate technical information into actionable items for internal teams and external stakeholders
• Maintain clear documentation of integration decisions, changes, and partner specifications

• Maintain structured documentation for all integration flows, schemas, validation protocols, and escalation processes
• Contribute to building scalable integration frameworks, including standardized workflows and governance models

• Partner with Engineering to improve visibility into integration health (error rates, throughput, schema issues)
• Assist in triaging and resolving integration issues quickly and accurately
• Track metrics and help reduce integration-related escalations or delays

• Work closely with Product, Customer Experience, Support, and Engineering to ensure integrations improve workflows and outcomes
• Help internal teams understand integration workflows, expectations, and responsibilities
  
  

• Timely and successful go-lives for customers
• Reduced support tickets and escalations related to integration issues
• Improved integration uptime and lower error rates
• Clear and standardized documentation across all integration projects
• Reduced partner onboarding timelines and increased repeatability

Skills, Knowledge and Experience

• 4+ years of experience in a technical integrations, implementation, or health tech role, or equivalent experience owning healthcare data workflows and coordinating across technical teams
• Strong familiarity with HL7 and JSON. You don't need to code, but you should understand the structure and logic well enough to work directly with engineers
• Demonstrated ability to own and translate complex technical requirements for internal teams and external partners, including when requirements are incomplete or still evolving
• Strong organizational skills and attention to detail, especially around documentation and process execution
• Excellent verbal and written communication skills
  
  

• Experience working with or supporting pharmacies or PMS platforms
• Experience in an early-stage or fast-scaling company where there wasn't an existing playbook to follow
• Comfort using AI tools to support documentation and workflow efficiency
  
  

• Curious and fast learner with strong critical thinking skills
• Self-motivated, proactive, and execution-focused
• Clear communicator who can bridge the gap between technical and non-technical audiences
• Thrives in a startup environment (adaptable, collaborative, and energized by growth)

Benefits

• 100% company-paid medical coverage (base plan)
• Dental & vision available
• 401(k) retirement plan
• Company-paid life, AD&D, STD & LTD insurance
• Lifestyle Spending Account (wellness, personal use, and company swag)
• Flexible PTO + company holidays
• Flexible, remote-friendly work environment
• Opportunity to own and grow a critical function within the company
• Mission-driven work with real impact on vulnerable populations