Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care…
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care…
Skills: Clinical Triage, Patient Coordination, EHRS Documentation, Medical Record Management, Patient Onboarding
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care…
Skills: Business Development, Value-based Care, Medicaid Programs, Partnership Development, Contract Execution
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care…
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care…
Skills: Medical Coding, Medical Billing, ICD-10, CPT, HCPCS
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care…
Skills: Pediatric Care, Acute Care, Clinical Intake, Critical Thinking, Communication
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care…
Skills: Pediatric Nursing, Triage, Care Coordination, Case Management, Patient Assessment
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care…
Skills: Pediatric Care, Complex Care Management, Virtual Care, Care Coordination, Patient Education
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care…
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care…
Skills: Patient Engagement, Community Outreach, Care Coordination, Case Management, Patient Onboarding
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care…
Skills: Pediatric Care, Complex Medical Needs Management, Virtual Care Delivery, Care Coordination, Multidisciplinary Team Leadership
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care…
Skills: Pediatric Care, Complex Medical Needs Management, Virtual Care Delivery, Care Coordination, Multidisciplinary Team Leadership
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care…
Skills: Pediatric Nursing, Acute Care, In-Home Care, IV Placement, Wound Care
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care…
Skills: Community Resource Mapping, Case Management, Patient Advocacy, Bilingual Spanish, Social Service Navigation
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care…
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care…
Skills: SQL, DBT, Data Modeling, ELT Pipelines, Snowflake
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care…
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care…
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care…
Skills: Call Center Quality Assurance, Training Development, Bilingual Spanish, Data Analysis, Customer Service Protocols
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care…
Skills: Pediatric Care, Acute Care, Clinical Intake, Critical Thinking, Communication
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$20/hr–$22/hr
Full-time
high school
:, Medical insurance, Dental insurance, Vision insurance, Healthcare FSA, Dependent Care FSA
Posted 1d ago
~40 hrs/week
Responsibilities
Conduct telephonic outreach to prospective members to facilitate enrollment and assist them in setting up the company's app-based technology. Communicate services effectively to families of medically complex children and meet monthly engagement targets.
Requirements
Requires a high school diploma and at least one year of experience in outbound communication, customer service, or a call center environment. Bilingual proficiency in Spanish is highly preferred.
Full job description
Who We Are
Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.
Note: We sincerely appreciate your interest in us, but please do not call to follow up on your application as our direct phone line is used for inbound patient and caregiver calls. We encourage you instead to utilize our [email protected] inbox. We receive a high volume of applications, but will do our best to respond to every application in a timely manner.
Where You'll Be This position will be remote, but must be able to attend an in-person final interview in Houston, Texas on August 13th or August 14th. The role will require working one of the following shifts in either Central or Eastern time:
9:00am-5:30pm
11:00am-7:30pm
What You’ll Do
As Patient Engagement Associate with Imagine Pediatrics, you will be responsible for telephonic outreach to prospective members (parents, family members, caregivers) and helping them get enrolled and set up with Imagine’s app-based technology. Your responsibilities will include:
Utilize telephonic outreach and engagement strategies to contact families and walk them through the process of successfully downloading the Imagine app and scheduling an enrollment visit.
Effectively communicate Imagine services and overcome parent/family objections.
Represent Imagine Pediatrics to parents and families of medically complex children.
In coordination with Local Outreach Team, support telephonic outreach to non-engaged and engaged patients.
Leverage reporting and dashboards to prioritize telephonic outreach to prospective members.
First and foremost, you’re passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:
High School diploma or equivalent required
Minimum of one (1) year of experience working in an outreach, customer service, or call center environment where an outbound communication role was primarily performed
Bilingual Spanish highly preferred
What We Offer (Benefits + Perks) The role offers an hourly range of $20-$22 per hour in addition to a monthly bonus incentive, competitive company benefits package, and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
We provide these additional benefits and perks:
Competitive medical, dental, and vision insurance
Healthcare and Dependent Care FSA; Company-funded HSA
401(k) with 4% match, vested 100% from day one
Employer-paid short and long-term disability
Life insurance at 1x annual salary
20 days PTO + 10 Company Holidays & 2 Floating Holidays
Paid new parent leave
Additional benefits to be detailed in offer
What We Live By We’re guided by our five core values:
Our Values:
Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.
We Value Diversity, Equity, Inclusion and Belonging
We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
Imagine Pediatrics is a tech-enabled, multidisciplinary, pediatrician-led medical group providing fully integrated virtual
and in-home care to children with special health care needs.
We don’t replace a child’s existing care team. We engage and coordinate with network providers, specialists, caregivers, and community partners to expand access to the integrated 24/7 medical, behavioral, and social care
and support that children deserve.
Our services are available to patients in FL, GA, MO, NY, NC, NJ, TN, TX, and D.C.
Imagine Pediatrics is a tech-enabled, multidisciplinary, pediatrician-led medical group providing fully integrated virtual
and in-home care to children with special health care needs.
We don’t replace a child’s existing care team. We engage and coordinate with network providers, specialists, caregivers, and community partners to expand access to the integrated 24/7 medical, behavioral, and social care
and support that children deserve.
Our services are available to patients in FL, GA, MO, NY, NC, NJ, TN, TX, and D.C.