London, England, United Kingdom · Hybrid
Who we are 🌍 We’re IAG Loyalty - one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we’re united by a shared vision to create a mo…
Skills: Digital Trading, Ecommerce Performance Management, Digital Merchandising, Data Analysis, Commercial Acumen
London, England, United Kingdom · Hybrid
Who we are 🌍 We’re IAG Loyalty - one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we’re united by a shared vision to create a mo…
Skills: Commercial Acumen, Relationship Management, Insurance Distribution, Regulatory Compliance, Financial Forecasting
Crawley, England, United Kingdom · Hybrid
Who we are 🌍 We’re IAG Loyalty - one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we’re united by a shared vision to create a mo…
Skills: Product Leadership, Agile Methodology, E-commerce, Stakeholder Management, Commercial Acumen
London, England, United Kingdom · Hybrid
Who we are 🩵 We’re IAG Loyalty, one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we’re united by a shared vision: to create a mo…
Skills: Brand Management, Digital Marketing, Stakeholder Management, Brand Governance, Creative Review
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Lead the commercial performance and day-to-day trading of retail ecommerce channels within the Avios ecosystem. Focus on executing promotional campaigns and using data-driven insights to optimize the customer journey and drive revenue.
Requires proven experience in digital trading or ecommerce performance management within a fast-paced commercial environment. Candidates must possess strong analytical skills and the ability to collaborate with cross-functional agile teams.
Who we are 🌍
We’re IAG Loyalty - one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we’re united by a shared vision to create a more rewarding world of travel and experiences.
Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services.
Our Holidays division, including British Airways Holidays and Iberia Vacaciones, brings together trusted brands, connecting customers to thousands of destinations worldwide through seamless, end-to-end travel experiences.
We’re on an exciting journey of growth and transformation – we’re going places.
The opportunity ✨
We're looking for an Ecommerce Manager to join us on a 12-month Fixed Term Contract, leading the day-to-day trading and optimisation of our retail ecommerce channels across the Avios ecosystem.
This is a fantastic opportunity to play a key role in growing our Shop with Brands and Avios Shop propositions, shaping how millions of members discover, shop and collect Avios every day. Working at the heart of our Retail eCommerce team, you'll combine commercial thinking, digital merchandising expertise and data-driven decision making to deliver engaging customer experiences that drive measurable business results.
What you'll be doing 🚀
What we need from you ⚡
We might not be right for you if:
· You only want to focus on your to-do list; we’re a small, high-performing team, we help each other to succeed.
· You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn’t right for everyone.
· You’re looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review.
If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit.
The Blend 📍
This role will work as part of our Loyalty Division and is based out of our London office. We call our approach to hybrid working The Blend — it’s about giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business. This means you will be required to spend at least two days per week in the office, with the rest of the time working from home. You may also be required to work from one of our other office or partner locations, based on your role and 'to do' list.
Our vision is to create a more rewarding world of travel and experiences. Delivering that requires diverse thinking and inclusive leadership.
We are committed to building a workplace where people feel they belong and are valued for their perspective. Inclusion drives better decisions, stronger performance and more innovative outcomes.
We actively encourage applications from people with different experiences and backgrounds, and are committed to ensuring our recruitment process is fair, inclusive and accessible.
IAG Loyalty is part of International Airlines Group (IAG), one of the world’s largest airline groups with 600+ aircraft carrying more than 122 million customers to 285 destinations across 93 countries each year. We were founded as Airmiles in 1988 and became Avios in 2011 - now we're IAG Loyalty, home to two divisions: ‘Loyalty’ and ‘Holidays’, with decades of experience in both sectors. Our Loyalty division manages Avios - the loyalty currency of British Airways, Iberia, Aer Lingus, Vueling, Qatar Airways, Finnair and Loganair. We enable more than 69 million members worldwide to collect and redeem Avios through a diverse range of partners spanning travel, retail and financial services. Our Holidays division manages consumer Holidays brands for British Airways and Iberia which have a combined network of 10,500 hotels spanning 600 cities and 100 countries. Together we're creating a more rewarding world of travel and experiences. That’s our vision. We’re a vision and values led business. Our vision sets our ambition, and our values represent how we’re going to get there. Together, this perfect partnership unites our people into a club of colleagues that know why and how we do things here. Our values are owned by everyone in the club, and are uniquely ours: • We bring passion to our work • We have the courage to reimagine • We focus on agility • We excel in delivery • We keep learning and stay curious • We take belonging seriously Our colleagues bring our vision and values to life every day in all they do. For our organisation, our customers and each other.
Offices: 123 Buckingham Palace Road, London, London, SW1W 9SH, GB · Speedbird Way, Waterside, Harmondsworth, Middlesex UB7 0GA, GB · Birchwood Boulevard, Pacific House, Birchwood, Cheshire WA3 7WE, GB · 49 Calle de Martínez Villergas, Iberia Office, Madrid, Madrid 28027, ES
IAG Loyalty is part of International Airlines Group (IAG), one of the world’s largest airline groups with 600+ aircraft carrying more than 122 million customers to 285 destinations across 93 countries each year. We were founded as Airmiles in 1988 and became Avios in 2011 - now we're IAG Loyalty, home to two divisions: ‘Loyalty’ and ‘Holidays’, with decades of experience in both sectors. Our Loyalty division manages Avios - the loyalty currency of British Airways, Iberia, Aer Lingus, Vueling, Qatar Airways, Finnair and Loganair. We enable more than 69 million members worldwide to collect and redeem Avios through a diverse range of partners spanning travel, retail and financial services. Our Holidays division manages consumer Holidays brands for British Airways and Iberia which have a combined network of 10,500 hotels spanning 600 cities and 100 countries. Together we're creating a more rewarding world of travel and experiences. That’s our vision. We’re a vision and values led business. Our vision sets our ambition, and our values represent how we’re going to get there. Together, this perfect partnership unites our people into a club of colleagues that know why and how we do things here. Our values are owned by everyone in the club, and are uniquely ours: • We bring passion to our work • We have the courage to reimagine • We focus on agility • We excel in delivery • We keep learning and stay curious • We take belonging seriously Our colleagues bring our vision and values to life every day in all they do. For our organisation, our customers and each other.
Offices: 123 Buckingham Palace Road, London, London, SW1W 9SH, GB · Speedbird Way, Waterside, Harmondsworth, Middlesex UB7 0GA, GB · Birchwood Boulevard, Pacific House, Birchwood, Cheshire WA3 7WE, GB · 49 Calle de Martínez Villergas, Iberia Office, Madrid, Madrid 28027, ES
