ABOUT US
HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and bootcamps that accelerate people into fulfilling tech careers. We have been recognised as one of the top education technology scaleups in the world and gained the financial backing of Meta (previously Facebook), which recognised us as the most socially impactful startup operating in Africa, where we initially started our work.
We are dedicated to closing the global tech skills gap, and we achieve this by integrating tech education with human mentorship and expert code review powered by a workforce in Southern Africa, which lowers the cost of an accessible education in technology. This model has been successful, allowing us to reach millions of learners a year from over 60 countries. We have also partnered with government bodies such as the UK's Department for Education, who provide scholarships for students to study on our bootcamps and gain employment at companies such as AstraZeneca and the United Kingdom's National Health Service (NHS).
We're backed by nearly 2000 investors, having raised the largest crowdfunding round of funding for an edtech company in history. As a primarily bootstrapped, profitable, and scale-up tech business, join us as we play our part in making the world a more stable, safer, and fair place.
ABOUT THE ROLE
The role of the Sales Operations Lead is to transform data into commercial insight that helps our Revenue Team make smarter, faster decisions. You will own the reporting, analysis, systems and operational infrastructure that underpin our global admissions function, helping leadership understand what is happening across the revenue funnel and where opportunities exist to improve performance.
Working across Sales, Finance and Operations, you will build reliable reporting, improve forecasting, optimise commercial processes and ensure our CRM and Contact Centre platforms provide accurate, actionable data. Success in this role will be measured by the quality of commercial insights you generate, the reliability of our operational systems, and your ability to influence better business decisions through data.
RESPONSIBILITIES
Commercial Analytics & Reporting
- Own reporting across the Revenue Team, building dashboards that provide meaningful visibility into pipeline health, conversion performance and operational efficiency.
- Analyse trends across the sales funnel, identifying opportunities to improve conversion, productivity and revenue performance.
- Produce regular reporting and commercial insights for leadership, translating complex data into clear recommendations.
- Develop forecasting models that improve revenue visibility and support business planning.
Systems & Data Management
- Own the day-to-day management, optimisation and integrity of our CRM and Contact Centre platforms.
- Ensure high standards of data quality across all revenue systems to enable accurate reporting and forecasting.
- Partner with internal stakeholders to improve system integrations and automate manual workflows wherever possible.
Process Optimisation
- Identify bottlenecks across the student acquisition journey and recommend process improvements supported by data.
- Improve internal operational workflows to increase efficiency across the Revenue Team.
- Work closely with Finance and Collections to ensure accurate reporting, reconciliation and operational alignment.
Governance & Documentation
- Maintain and continuously improve internal sales policies, documentation and standard operating procedures.
- Ensure operational processes remain scalable as the business continues to grow.
Technical Support
- Act as the operational owner for CRM and Contact Centre issues, ensuring problems are resolved quickly and root causes are addressed.
- Support the rollout of new systems, reporting capabilities and operational improvements across the Revenue function.
WORKING CONDITIONS
Due to the seniority of this role, work outside of standard hours and times may be required.
BENEFITS
Equity: As a senior leadership role within the company, you may be eligible for direct ownership in the business through our stock option scheme. The company has been approached for acquisition by a number of billion-dollar leaders in the tech education space and is backed by investors from the US, UK and South Africa, and we want you to directly share in the success of the business.
Hybrid work: We are a hybrid work organisation offering flexibility on your schedule. Remote working options are available for candidates not in proximity of a HyperionDev Campus.
Learn new tech skills: We offer our employees the opportunity to enrol part-time in our Coding Bootcamps.
Join the heart of tech in Africa, Europe and the US: You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a management team that draws their former experience from top tech companies.
Life-changing work: Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it.
OUR VALUES
We're a people-forward company with a purpose that underlines everything we do. We're obsessed with the potential in people and challenge them to do their best work. We embrace a culture of growth and learning to deliver on our vision, and ours is a relentless quest for improvement.
REQUIREMENTS
Minimum
- 2+ years’ experience in Sales Operations, Revenue Operations, Business Analysis, Commercial Analytics or a similar analytical role.
- Experience building reports, dashboards and analysing commercial or operational data.
- Strong analytical and problem-solving skills with the ability to identify trends and turn them into actionable recommendations.
- Experience working with CRM platforms and maintaining high standards of data integrity.
- Advanced Excel or Google Sheets skills.
- Outstanding organisational skills and exceptional attention to detail.
- Excellent written and verbal communication skills.
- Demonstrated ability to improve operational processes through data and analysis.
- Matric qualification.
Preferred
- Bachelor’s degree in Commerce, Business Analytics, Information Systems, Mathematics, Statistics or a related field.
- Experience using reporting or business intelligence platforms.
- Experience with SQL or an interest in working with larger datasets.
- Experience within a technology, SaaS or online education environment.
- Experience in improving business processes through AI or automation or systems optimisation.
BENEFITS
Equity: As a senior leadership role within the company, you may be eligible for direct ownership in the business through our stock option scheme. The company has been approached for acquisition by a number of billion-dollar leaders in the tech education space and is backed by investors from the US, UK and South Africa, and we want you to directly share in the success of the business.
Hybrid work: We are a hybrid work organisation offering flexibility on your schedule. Remote working options are available for candidates not in proximity of a HyperionDev Campus.
Learn new tech skills: We offer our employees the opportunity to enrol part-time in our Coding Bootcamps.
Join the heart of tech in Africa, Europe and the US: You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a management team that draws their former experience from top tech companies.
Life-changing work: Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it.
OUR VALUES
We're a people-forward company with a purpose that underlines everything we do. We're obsessed with the potential in people and challenge them to do their best work. We embrace a culture of growth and learning to deliver on our vision, and ours is a relentless quest for improvement.