Job Brief & Preview
In alignment with Metrotainment Cafes Core Values, executes our “7 steps of service” with a level of attentiveness and hospitality that exceeds guest expectations every time and delivers on our Mission Statement to Make All Our Stakeholders Happy. This is accomplished in the spirit of teamwork & collaboration with attention to the details of service and through self-accountability for providing our intended guest & employee experience.
Specific Duties & Responsibilities
- Assists in the set up and stocking of service stations with roll-ups, take out containers, condiments & miscellaneous guest service supplies.
- Assists in maintaining beverage service stations throughout the shift to include ensuring sufficient amounts of brewed tea, brewed coffee, house lemonade, ice bin upkeep and beverage service items are available.
- Pre-busses their own and fellow server’s tables during meal service by removing dishes and items no longer being used to maintain well “groomed” table tops.
- Carries dirty dishes, glassware and silverware to dish washing area and properly off-loads and sorts items to be cleaned.
- Practices full hands in and full hands out transporting clean dishware from kitchen to FOH service areas and bar.
- Actively participates in team service by running food and beverages to tables/bar stools that are outside of station/assigned area of service.
- Looks for opportunities to assist other service team members in a pro-active manner.
- Always makes an inquiry regarding their guest’s awareness of our VIP program.
- Utilizes outstanding product knowledge to confidently suggest specific food & beverage items to guests.
- Accurately take orders and delivers products to guests consistent with shopper standards and details of service.
- Inputs all food and beverage orders into POS using accurate table number, pivot points, item modifiers and guest special instructions.
- Complies with all state and federal liquor service laws and always asks to see proof of age for any guest ordering alcohol that appears to be younger than 40 years old.
- Adheres to responsible consumption of alcohol guidelines to prevent over serving guests.
- Immediately notifies management of any complaint or issue verbalized by a guest.
- Presents guest check for final payment consistent with timing standards & returns credit card/change immediately.
- Always thanks guests for dining/drinking with us.
- Assembles take out and to go-orders as directed by management.
- Accurately completes end of shift cash-out procedures.
- Checks out with Management at conclusion of shift to ensure all duties & sidework have been completed to standard.
- Performs additional tasks & projects as assigned.
Required Competencies, Qualifications & Physical Requirements
- Arrives to work on time, well groomed, in an immaculate uniform, and ready to work.
- Demonstrates a helpful, positive attitude when interacting with fellow employees, management & guests.
- Understands and adheres to all safety, sanitation and administrative procedures.
- Able to effectively speak, read & write in English.
- Meets minimum age and permit requirements for serving alcohol.
- Possess the physical stamina to stand working for up to 10 hours.
- Able to move items up to 50 pounds for distances of up to 25 feet.
- Comfortable working in an environment that may experience significant temperature changes.
This job description is not intended, and should not be construed to be a complete list of all responsibilities, skills, physical efforts, or work conditions associated with the job. It a realistic preview of the principle job elements essential to performing in the position with competency.