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You will serve as the primary point of contact for restaurant partners and diners, resolving issues via email, phone, and WhatsApp. Additionally, you will manage account configurations, troubleshoot technical problems, and provide proactive guidance to help clients maximize the platform's value.
The role requires at least 2 years of experience in customer support or a client-facing hospitality role. Candidates must possess strong English communication skills, technical aptitude, and the ability to work independently without scripted procedures.
Every evening, thousands of tables are booked, seated and turned through Dineplan. Since 2011 we've been building the reservation and management platform behind over 2,000 restaurants that use it daily to streamline reservations, bring guests through their doors and save time and money.
Our platform covers reservations and payments, guest and review management, SMS and email marketing, reporting, ticketing, digital menus and vouchers. Keeping all of that working for our restaurant partners is the job of a small, close-knit support team. We're looking for a new member to join them.
You'll be the first point of contact for our restaurant partners and the diners who book through us. Solving problems over email, phone and WhatsApp, and helping clients get real value from the platform every day.
What you'll be doing
Nice to have
We're your go-to software solution for seamlessly managing your shop's repairs, rentals, or both 🚀
Effortlessly manage rentals or repairs with Hubtiger🚀 At Hubtiger, we have a passion for innovation and a vision to transform service management across industries. Over the years, Hubtiger has undergone remarkable growth, fuelled by the collaborative efforts of our dedicated team and guided by our unwavering commitment to core values. Whether you’re running a bustling repair shop or managing a rental fleet, Hubtiger’s rental and workshop management software is the perfect solution to streamline your operations and deliver an exceptional customer experience.
Offices: Johannesburg, Gauteng 2194, ZA · 1000 N West St, Wilmington, Delaware 19801, US · 5 St Helens Place, 1st Floor, London, England EC3A 6AB, GB · 465 Victoria Avenue, Sydney, NSW 2065, AU
We're your go-to software solution for seamlessly managing your shop's repairs, rentals, or both 🚀
Effortlessly manage rentals or repairs with Hubtiger🚀 At Hubtiger, we have a passion for innovation and a vision to transform service management across industries. Over the years, Hubtiger has undergone remarkable growth, fuelled by the collaborative efforts of our dedicated team and guided by our unwavering commitment to core values. Whether you’re running a bustling repair shop or managing a rental fleet, Hubtiger’s rental and workshop management software is the perfect solution to streamline your operations and deliver an exceptional customer experience.
Offices: Johannesburg, Gauteng 2194, ZA · 1000 N West St, Wilmington, Delaware 19801, US · 5 St Helens Place, 1st Floor, London, England EC3A 6AB, GB · 465 Victoria Avenue, Sydney, NSW 2065, AU
