Jobs at Hornblower Group (Now Hiring) — 109 open — Page 4

Captain Annual - Marine Operations - City Cruises Chicago

Chicago, Illinois, United States · On-site

$60k–$70k/yr

Senior$30M raised

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and tr…

Skills: Vessel Piloting, Coast Guard Regulations, Crew Management, Guest Service, Ship Systems Maintenance

Hornblower Group

Guest Service Agent - Puerto Rico Ferry - Vieques

Vieques, Puerto Rico, United States · On-site

Entry level$30M raised

Skills: Customer Service, Sales, Interpersonal Skills, Organization, Microsoft Office

Hornblower Group

Marine Operations - Mate III

London, England, United Kingdom · On-site

Mid level$30M raised

Company Summary: City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises …

Skills: Vessel Navigation, Vessel Maintenance, Passenger Safety, Customer Service, Mooring

Hornblower Group

Commis Chef

London, England, United Kingdom · On-site

$30k–$30k/yr

Entry level$30M raised

Skills: Food Preparation, Food Safety, Inventory Management, Culinary Techniques, High-Volume Catering

Hornblower Group

Sous Chef

London, England, United Kingdom · On-site

Mid level$30M raised

Skills: Kitchen Management, Food Presentation, Food Safety, HACCP, Allergen Management

Hornblower Group

Bartender

San Francisco, California, United States · On-site

Entry level$30M raised

Skills: Bartending, Customer Service, Beverage Recipe Knowledge, Point Of Sale (POS) Systems, Organization

Hornblower Group

City Cruises DC - Host/Hostess

Washington, District of Columbia, United States · On-site

$18/hr

Entry level$30M raised

Skills: Hospitality, Guest Relations, POS Systems, Toast POS, Table Service

Hornblower Group

Relief/Temporary Chief Engineer - Seaward Services - TSVRON

Norfolk, Virginia, United States · On-site

Senior+$30M raised

Skills: Propulsion Operations, Equipment Maintenance, Electrical Equipment Repair, Personnel Management, Safety Compliance

Hornblower Group

Marine Technician - Boston Harbor City Cruises

Boston, Massachusetts, United States · On-site

$20/hr–$30/hr

Mid level$30M raised

Skills: Diesel Engine Maintenance, Heavy Machinery Repair, Electrical Troubleshooting, Hydraulic Systems, Plumbing Repair

Hornblower Group

Server

Gananoque, Ontario, Canada · On-site

$17/hr–$17/hr

Mid level$30M raised

Skills: Customer Service, Time Management, Point Of Sale (POS), Beverage Preparation, Food Service

Hornblower Group

Dishwasher | City Cruises Norfolk

Norfolk, Virginia, United States · On-site

Entry level$30M raised

Skills: Dishwashing, Sanitization, Food Handling, Inventory Management, Customer Service

Hornblower Group

Shift Coordinator - Alcatraz Cruises

San Francisco, California, United States · On-site

Mid level$30M raised

Skills: Dispatch Coordination, Scheduling, Payroll Processing, Inventory Management, Procurement

Hornblower Group

Administrative Manager - Alcatraz Cruises

San Francisco, California, United States · On-site

Senior$30M raised

Skills: Procurement, Inventory Management, Vendor Management, Dispatching, Scheduling

Hornblower Group

Seadog Mascot - City Cruises Chicago

Chicago, Illinois, United States · On-site

Entry level$30M raised

Skills: Performing, Public Engagement, Costume Maintenance, Promotional Entertainment, Customer Service

Hornblower Group

Relief/Temporary Chief Mate - Seaward Services - TSVRON

Norfolk, Virginia, United States · On-site

Senior$30M raised

Skills: Deck Department Supervision, Cargo Planning, Emergency Response Management, Damage Control, Maritime Security

Hornblower Group

Actor Deckhand - City Cruises Chicago

Chicago, Illinois, United States · On-site

Entry level$30M raised

Skills: Public Speaking, Customer Service, Acting, Improvisation, Maritime Skills

Hornblower Group

Food and Beverage - Server

Marina del Rey, California, United States · On-site

Entry level$30M raised

Skills: Customer Service, Point-of-Sale (POS), Hospitality, Interpersonal Skills, Organization

Hornblower Group

Marine Operations - Captain Waterbus

Marina del Rey, California, United States · On-site

Mid level$30M raised

Skills: Vessel Operation, Crew Supervision, Passenger Safety, Customer Service, Communication

Hornblower Group

Executive Chef

San Diego, California, United States · On-site

$90k–$90k/yr

Senior$30M raised

Skills: Kitchen Management, Food Preparation, Budget Management, Staff Training, Inventory Management

Hornblower Group

Marine Engineer - Alcatraz Cruises

San Francisco, California, United States · On-site

Mid level$30M raised

Skills: Diesel Engine Repair, Hybrid Propulsion Systems, Electrical Troubleshooting, Project Management, Fabrication

Duties and Responsibilities:

Cruise Execution

· Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction

· Gather pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction

· Conduct pre-cruise meetings and communicate to crew all necessary information regarding the cruise (special needs, boarding procedures, etc.)

· Ensure that staff and guests adhere to all safety standards and procedures

· Participate in the execution of the Safety Program, including emergency drills

· Participate in the proper maintenance of all ship’s systems and boarding facilities including but not limited to gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation

· Ensure adherence to Coast Guard rules and regulations, and other federal and local rules and regulations

· Ensure strict compliance to Emergency Response Plan

· Execute other projects as assigned by management

Operations Team Management

· Recruit non-exempt operations staff (crew) when necessary to fill vacant positions

· Deliver training to new crew

· Schedule crew according to staffing matrix

· Adhere to Company’s performance management guidelines for all discipline and termination situations

· Recommend to Marine Management the promotion of crew to full-time annual positions

· Develop positive working relationships with city department heads and peers

· Develop strong teamwork within the staff

Guest Service

· Resolve guest problems using strong guest service skills and exercising effective communication skills in keeping with company objectives and guest retention

· Oversee the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policies

· Resolve guest problems using strong guest service skills and exercising effective communication skills in keeping with company objectives and guest retention

· Oversee the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policies

Physical Requirements

Ability to work onboard a moving vessel in varying weather and sea conditions, including maintaining balance and stability while underway.

Ability to stand and walk for extended periods, frequently throughout a shift.

Ability to navigate stairs, ladders, narrow passageways, and confined spaces commonly found onboard vessels.

Ability to lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.

Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required in food service and hospitality operations.

Ability to respond quickly and effectively during normal operations, guest service situations, and emergency procedures.

Ability to safely work in a fast-paced environment with exposure to moving equipment, wet surfaces, temperature variations, and moderate noise levels.

Ability to visually inspect service areas, food presentation, cleanliness standards, and safety conditions.

Ability to communicate effectively with guests, crew members, and management in person and via radio or other communication devices.

Successfully complete vessel-specific safety and emergency training.

Ability to work flexible schedules, including evenings, weekends, holidays, and extended shifts as operational needs require.

Work Environment

Work is performed primarily onboard a Coast Guard-inspected passenger vessel, with duties split between dining, service, storage, galley-adjacent, and administrative areas.

Position requires regular movement throughout multiple decks and may involve occasional exposure to outdoor marine environments, including heat, humidity, rain, wind, and sunlight.

Must be able to safely perform duties while the vessel is docked or underway.

Other

· Additional job duties as assigned

Requirements & Qualifications:

· High school diploma or equivalent required

· Must currently possess 100-ton license with a satisfactory record

· Minimum of five (5) years of marine experience—preferably to include two (2) years as a captain with an outstanding record

· Detailed working knowledge of all ship’s systems and their proper maintenance: gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation

· Must be able to operate vessel in accordance with all Coast Guard rules and procedures

· Vessel handling and navigation knowledge required

· Able to communicate effectively in oral and written form

· Able to effectively deal with internal and external guests some of whom will require high levels of patience tact and diplomacy

· Ability to establish and maintain effective working relationships

· Ability to analyze and solve problems

· Demonstrated ability to manage multiple priorities/tasks

· Proficient knowledge of Microsoft Office applications (especially Word & Excel)

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

Jobs at Hornblower Group (Now Hiring) — 109 open — Page 4

Captain Annual - Marine Operations - City Cruises Chicago

Guest Service Agent - Puerto Rico Ferry - Vieques

Marine Operations - Mate III

Commis Chef

Sous Chef

Bartender

City Cruises DC - Host/Hostess

Relief/Temporary Chief Engineer - Seaward Services - TSVRON

Marine Technician - Boston Harbor City Cruises

Server

Dishwasher | City Cruises Norfolk

Shift Coordinator - Alcatraz Cruises

Administrative Manager - Alcatraz Cruises

Seadog Mascot - City Cruises Chicago

Relief/Temporary Chief Mate - Seaward Services - TSVRON

Actor Deckhand - City Cruises Chicago

Food and Beverage - Server

Marine Operations - Captain Waterbus

Executive Chef

Marine Engineer - Alcatraz Cruises

Captain Annual - Marine Operations - City Cruises Chicago

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