St. Louis, Missouri, United States · On-site
POSITION SUMMARY We are seeking an experienced and forward-thinking IT Manager to lead our internal IT operations and oversee our Tier 2 Technical Support team. This is a hands-on leadership role with responsibility for …
Skills: IT Infrastructure Management, Technical Support Leadership, Azure AD/Entra ID, Microsoft 365 Administration, Intune/Endpoint Manager
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Lead the internal IT operations and Tier 2 Technical Support team while overseeing infrastructure, device management, and field technology deployments. Drive operational excellence through the establishment of SLAs, KPIs, and the implementation of cybersecurity controls.
Requires a Bachelor's degree in IT or a related field with at least five years of infrastructure management experience and two years of leadership experience. Proficiency in Microsoft 365, Azure AD, Intune, and networking concepts is essential.
POSITION SUMMARY
We are seeking an experienced and forward-thinking IT Manager to lead our internal IT operations and oversee our Tier 2 Technical Support team. This is a hands-on leadership role with responsibility for employee technology, infrastructure, device management, and support for hardware deployed in customer facilities.
The ideal candidate is a proactive leader who thrives in a fast-paced technology environment, understands hybrid cloud and on-prem infrastructure, and can balance strategic planning with operational execution
WHAT YOU'LL DO
Lead & Develop Teams
Manage IT Infrastructure & Systems
Support Field Technology & Product Deployment
Enhance Security & Compliance
Drive Operational Excellence
Plan for the Future
WHAT YOU'LL BRING
Required qualifications
Preferred Qualifications
WHAT WE OFFER
EQUAL EMPLOYMENT OPPORTUNITY
HomeWAV is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws.
DISCLAIMER
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
HomeWAV is the leader in providing simple, secure inmate communication & technology solutions.
Founded in 2011, HomeWAV LLC has remained the industry leader in providing safe, secure inmate communication and technology solutions to correctional facilities across the country. Headquartered in St. Louis, MO, our all-in-one patented platform is the first of its kind to satisfy the growing demands in the correctional industry. Through our organizational pillars of Integrity, Innovation, and Impact, we are disrupting the industry standard by leading with fairness and developing transformative technology while keeping facilities safe and communities connected. For more information, visit HomeWAV at www.homewav.com.
Offices: 1224 Fern Ridge Pkwy, Suite 200, St Louis, Missouri 63141, US · Tampa, Florida, US · Edwardsville, Illinois, US · Dallas, Texas, US · Salt Lake City, Utah, US
HomeWAV is the leader in providing simple, secure inmate communication & technology solutions.
Founded in 2011, HomeWAV LLC has remained the industry leader in providing safe, secure inmate communication and technology solutions to correctional facilities across the country. Headquartered in St. Louis, MO, our all-in-one patented platform is the first of its kind to satisfy the growing demands in the correctional industry. Through our organizational pillars of Integrity, Innovation, and Impact, we are disrupting the industry standard by leading with fairness and developing transformative technology while keeping facilities safe and communities connected. For more information, visit HomeWAV at www.homewav.com.
Offices: 1224 Fern Ridge Pkwy, Suite 200, St Louis, Missouri 63141, US · Tampa, Florida, US · Edwardsville, Illinois, US · Dallas, Texas, US · Salt Lake City, Utah, US
