Atlanta, Georgia, United States · On-site
$18/hr–$22/hr
Customer Service & Leasing Associate Pay: $18 to $22 per hour, depending on experience (roughly $45,000 to $54,000 per year with regular overtime) Job type: Full-time Work location: In person, on-site in Atlanta, GA Abou…
Skills: Customer Service, Leasing, Conflict Resolution, Collections, Account Management
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Manage customer interactions via phone, email, and text to handle leasing, billing, and dispute resolution. Monitor property conditions via cameras and manage delinquency through payment follow-ups and auction filings.
Previous experience in customer-facing roles such as retail, hospitality, or property management is required. Candidates must be comfortable spending most of their day on the phone and be eager to learn new technology.
Pay: $18 to $22 per hour, depending on experience (roughly $45,000 to $54,000 per year with regular overtime)
Job type: Full-time
Work location: In person, on-site in Atlanta, GA
Homegrown Storage was founded in 2022 by Georgia Tech graduates with a simple goal: help storage owners and operators run better businesses. We own and operate facilities across the Southeast, and we believe modern tools and disciplined execution can meaningfully improve the customer experience and property performance. We're building a team that values ownership, follow-through, and a high bar for quality.
Storage has been run the same way for a long time. We're changing that by combining disciplined operations with modern tools, clear workflows, and real-time visibility into what's happening on site. It's hands-on work, and it's genuinely exciting to watch the results compound as the business grows.
As a Customer Service & Leasing Associate, you're the voice of Homegrown Storage for a group of assigned properties. You're the person customers reach when they want to rent a unit, have a billing question, or hit a snag on site. You own how that experience goes.
Most of your day is on the phone: helping interested renters pick a unit and get moved in, answering billing and account questions, calming and resolving disputes, and following up so nothing slips through the cracks. Between calls, you keep your properties healthy. You watch cameras and site conditions, stay on top of collections, and flag anything that needs attention so it gets handled fast.
You won't chase vendors or do the repairs yourself. Your job is to be the person who knows what's happening at your sites and makes sure every customer is taken care of. It's a fit for someone who likes talking to people all day, takes real pride in their accounts, and wants to grow into bigger operational responsibility over time.
On the Phones: Customer Service and Leasing
Eyes on Your Properties: Monitoring and Collections
Keep It Running: Records and Day-to-Day
Required
Preferred
You'll actually grow here. This is a launchpad. You'll learn customer operations, leasing, collections, and the modern tools that run a real business. These are skills you'll use for the rest of your life, whether you build a career here (Associate to Coordinator and up) or go start something of your own one day.
You're not a small cog, and no two days look the same. You handle real customers and real problems, and you see the results of your work fast.
You'll work tech-forward. You'll use the systems and tools the best operators use, not a dusty back office.
A team that sets you up to win. We're small, we hold a high standard, we share context, and we recognize progress.
This role starts as a contractor-style trial. Once you convert to a full hire, you become eligible for benefits: health, dental, and vision.
We strive to be the best home for your storage facility
Founded in April 2022, we exist to help storage owners maximize their potential. We are a group of Georgia Tech grads who strive to create the best home for your facility. We own and operate facilities across the southeast (where we are from!). While operating, we found that technology can transform storage operations. Our goal is to help introduce this technology to hardworking business owners so they don’t miss out on what storage has to offer.
Offices: Atlanta, Georgia, US
We strive to be the best home for your storage facility
Founded in April 2022, we exist to help storage owners maximize their potential. We are a group of Georgia Tech grads who strive to create the best home for your facility. We own and operate facilities across the southeast (where we are from!). While operating, we found that technology can transform storage operations. Our goal is to help introduce this technology to hardworking business owners so they don’t miss out on what storage has to offer.
Offices: Atlanta, Georgia, US
