Gibsonton, Florida, United States · On-site
About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polari…
Skills: Customer Success, Health Systems Implementation, Account Management, Project Management, Clinical Workflow Optimization
Gibsonton, Florida, United States · On-site
About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polari…
Skills: Customer Success Management, Executive Relationship Management, Healthcare Operations, Clinical Workflow Optimization, Net Revenue Retention
Gibsonton, Florida, United States · On-site
About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polari…
Skills: Technical Deployment, Healthcare System Integration, FHIR, HL7v2, Python
Seattle, Washington, United States · On-site
About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polari…
Skills: Customer Success, Account Management, Project Management, Clinical Workflow Optimization, Healthcare Implementation
Seattle, Washington, United States · On-site
About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polari…
Skills: Technical Deployment, Healthcare System Integration, FHIR, HL7v2, Python
Seattle, Washington, United States · On-site
About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polari…
Skills: Customer Success Management, Healthcare Leadership, Enterprise Implementation, Net Revenue Retention, Change Management
Menlo Park, California, United States · On-site
About Us Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibility and outcomes by bringing deep healthcare expertise…
Skills: SQL, Python, Data Analysis, Business Intelligence, Dashboarding
United States · On-site
About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polari…
Skills: Customer Success, Account Management, Payer Operations, Implementation, Utilization Management
Menlo Park, California, United States · On-site
The Opportunity Healthcare has a supply problem. There aren't enough nurses, patient educators, or care coordinators to meet the needs of a growing, aging population. Hippocratic AI exists to close that gap — building sa…
Skills: Instructional Design, Learning Management Systems, Knowledge Management, Curriculum Development, Certification Program Design
Menlo Park, California, United States · On-site
About the Role Hippocratic AI was built on a single, uncompromising idea: Do No Harm. As we scale, our challenge is to make sure the values that got us here are not diluted — that the way we hire, evaluate, and develop p…
Skills: Influence Without Authority, Culture Architecture, Structured Interviewing, Rubric Design, Interviewer Calibration
Menlo Park, California, United States · On-site
About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polari…
Skills: Account Management, Customer Success Leadership, Life Sciences Domain Expertise, Technical Delivery Leadership, Net Revenue Retention
United States · Hybrid
$125k–$180k/yr
About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polari…
Skills: Customer Success, Account Management, Project Management, Clinical Workflow Optimization, Healthcare Implementation
Menlo Park, California, United States · On-site
Inbound Solutions Lead Hippocratic AI | San Francisco Bay Area (onsite preferred) | Product Management ABOUT US Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have saf…
Skills: Call Center Configuration, IVR Logic, Decision Tree Architecture, Product Management, Customer Implementation
Menlo Park, California, United States · On-site
The Opportunity Hippocratic AI is on a mission to bring abundant, superhuman healthcare access to everyone — and we're building the safety-focused AI to make that real. As a Forward Deployment Engineer, you won't be watc…
Skills: LLMs, RAG Architectures, Python, Prompt Engineering, Agent Frameworks
Palo Alto, California, United States · On-site
About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polari…
Skills: Life Sciences Consulting, Customer Success Management, Implementation Strategy, Stakeholder Management, Data Analysis
United States · Remote OK
About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polari…
Skills: Enterprise Sales, Biotech Sales, Strategic Account Management, Pipeline Forecasting, CRM Hygiene
United States · Remote OK
About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polari…
Skills: Enterprise Sales, Pharma Account Management, Strategic Deal Closing, ROI Framework Development, Pipeline Management
United States · Remote OK
About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polari…
Skills: Enterprise Sales, MedTech Sales, Strategic Account Management, Pipeline Management, ROI Modeling
York, Pennsylvania, United States · On-site
About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polari…
Skills: Customer Success, Account Management, Project Management, Clinical Workflow Optimization, Healthcare Implementation
Bellevue, Washington, United States · Hybrid
The Opportunity Healthcare has a access problem — not enough clinicians, too many patients, and critical gaps that technology hasn't meaningfully closed. Hippocratic AI is changing that. Our safety-focused, healthcare-on…
Skills: Automatic Speech Recognition, Python, C++, PyTorch, ESPnet
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Serve as an embedded partner within client healthcare systems to implement, operationalize, and scale generative AI solutions. Own post-sale execution by managing workflows, training clinical staff, and tracking success metrics to ensure durable adoption.
Requires a bachelor's degree and over 5 years of experience in health systems, specifically in customer success or project management. Candidates must have experience leading complex onsite clinical implementations and be able to meet healthcare facility credentialing requirements.
Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
Hippocratic AI is seeking a Customer Success Executive with health systems experience to serve as an embedded partner within client healthcare systems. This role is designed for professionals who thrive in onsite, high-touch implementation environments, similar to forward-deployed teams at top consulting firms.
As Customer Success Executive, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic AI’s solutions. You will own post-sale execution — ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments.
This role partners closely with the Customer Success Director and acts as the tip of the spear for HippocraticAI within assigned health systems.
Serve as the dedicated customer success lead for a key client, building strong relationships and driving outcomes through regular onsite collaboration.
Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner..
Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.
This is an onsite role based in Tampa Bay, FL, with five days per week at the client site and occasional travel to Hippocratic AI headquarters (Palo Alto, CA) for strategic planning and team sessions.
Bachelor’s degree from an accredited university is required.
5+ years of health systems experience, including customer success, account management, or project management.
Experience leading complex, onsite implementations in clinical or operational healthcare environments.
Exceptional relationship-building skills across an organization, from front-line staff to executives.
Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
Experience working with cross-functional teams in a fast-paced startup environment.
Strong project management skills with the ability to manage multiple workstreams onsite.
Comfortable operating autonomously in a client-embedded role.
Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.
Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
Advanced knowledge of healthcare workflows and compliance standards.
Background in healthcare consulting, transformation initiatives, or system-wide implementations.
Experience presenting outcomes and best practices at conferences or executive forums.
Join us and help build the future of safe, life-changing AI in healthcare. There’s never been a more exciting moment to make an impact.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Hippocratic AI - A safety focused large language model (LLM) for the healthcare industry
Hippocratic AI has developed a safety-focused Large Language Model (LLM) for healthcare. The company believes that a safe LLM can dramatically improve healthcare accessibility and health outcomes in the world by bringing deep healthcare expertise to every human. No other technology has the potential to have this level of global impact on health. The company was co-founded by CEO Munjal Shah, alongside a group of physicians, hospital administrators, healthcare professionals, and artificial intelligence researchers from El Camino Health, Johns Hopkins, Stanford, Microsoft, Google, and NVIDIA. Hippocratic AI has received a total of $278 million in funding and is backed by leading investors, including Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA’s NVentures, Premji Invest, SV Angel, and six health systems. For more information on Hippocratic AI, www.HippocraticAI.com. Be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information. If anything appears suspicious, stop engaging immediately and report the incident.
Offices: 435 Portage Ave, Palo Alto, California 94306, US
Hippocratic AI - A safety focused large language model (LLM) for the healthcare industry
Hippocratic AI has developed a safety-focused Large Language Model (LLM) for healthcare. The company believes that a safe LLM can dramatically improve healthcare accessibility and health outcomes in the world by bringing deep healthcare expertise to every human. No other technology has the potential to have this level of global impact on health. The company was co-founded by CEO Munjal Shah, alongside a group of physicians, hospital administrators, healthcare professionals, and artificial intelligence researchers from El Camino Health, Johns Hopkins, Stanford, Microsoft, Google, and NVIDIA. Hippocratic AI has received a total of $278 million in funding and is backed by leading investors, including Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA’s NVentures, Premji Invest, SV Angel, and six health systems. For more information on Hippocratic AI, www.HippocraticAI.com. Be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information. If anything appears suspicious, stop engaging immediately and report the incident.
Offices: 435 Portage Ave, Palo Alto, California 94306, US
