United States · Hybrid
We’re looking for a Technical Support Engineer (Payroll Focus) to support our US customers in managing mission-critical payroll workflows. This role combines technical troubleshooting with deep payroll product expertise.…
Skills: Payroll Troubleshooting, Root Cause Analysis, API Integration, SQL, HRIS
United States · Hybrid
We’re looking for a Technical Support Engineer (Payroll Focus) to support our US customers in managing mission-critical payroll workflows. This role combines technical troubleshooting with deep payroll product expertise.…
Skills: Payroll Troubleshooting, Root Cause Analysis, API Integration, SQL, HRIS
United States · Hybrid
We’re looking for a Technical Support Engineer (Payroll Focus) to support our US customers in managing mission-critical payroll workflows. This role combines technical troubleshooting with deep payroll product expertise.…
Skills: Payroll Troubleshooting, Root Cause Analysis, API Integration, SQL, HRIS
United States · Remote OK
$140k–$170k/yr
About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive tripl…
Skills: Payroll Operations, Benefits Administration, People Leadership, Case Management, SLA Management
United States · Remote OK
$140k–$170k/yr
About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive tripl…
Skills: Payroll Operations, Benefits Administration, People Leadership, SLA Management, Case Management
United States · Remote OK
$140k–$170k/yr
About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive tripl…
Skills: Payroll Operations, Benefits Administration, People Leadership, SLA Management, Case Management
Netherlands · Hybrid
About UsHiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple…
Skills: B2B SaaS Marketing, Account Based Marketing (ABM), Campaign Management, Content Strategy, Data Analysis
Netherlands · Hybrid
About UsHiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple…
Skills: B2B SaaS Marketing, Account Based Marketing (ABM), Campaign Management, Content Strategy, Data Analysis
Netherlands · Hybrid
About UsHiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple…
Skills: B2B SaaS Marketing, Integrated Campaigns, Account Based Marketing (ABM), Data Analysis, Stakeholder Management
Israel · Hybrid
Hibob is a vibrant, dynamic, happy place to work. A start-up with an amazing culture, and bright and resourceful people in London, Amsterdam, New York, Sydney, and Tel Aviv. We’re growing fast and looking for a talented …
Skills: Software Engineering, Backend Development, Team Leadership, Software Design, Scalable Web Architecture
Israel · Hybrid
Hibob is a vibrant, dynamic, happy place to work. A start-up with an amazing culture, and bright and resourceful people in London, Amsterdam, New York, Sydney, and Tel Aviv. We’re growing fast and looking for a talented …
Skills: Software Engineering, Backend Development, Team Leadership, Software Design, Scalable Web Architecture
Israel · Hybrid
Hibob is a vibrant, dynamic, happy place to work. A start-up with an amazing culture, and bright and resourceful people in London, Amsterdam, New York, Sydney, and Tel Aviv. We’re growing fast and looking for a talented …
Skills: Software Engineering, Backend Development, Team Leadership, Software Design, Scalable Web Architecture
Israel · Hybrid
About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive tripl…
Skills: AI Solution Design, Prompt Engineering, Workflow Automation, Customer Success Operations, Agent Design
Israel · Hybrid
About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive tripl…
Skills: AI Solution Building, Prompt Engineering, Workflow Automation, Customer Success Operations, Systems Design
Israel · Hybrid
About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive tripl…
Skills: AI Solution Building, Prompt Engineering, Workflow Automation, Customer Success Operations, Systems Design
Australia · Hybrid
HiBob is a modern HR platform, but make no mistake - we're a tech sales business with a high-performing global GTM team behind us. Since 2015, we've achieved consecutive triple-digit year-over-year growth, making us the …
Skills: Lead Generation, Outbound Sales, SaaS Sales, Interpersonal Communication, Problem Solving
Australia · Hybrid
HiBob is a modern HR platform, but make no mistake - we're a tech sales business with a high-performing global GTM team behind us. Since 2015, we've achieved consecutive triple-digit year-over-year growth, making us the …
Skills: Lead Generation, Outbound Sales, SaaS Sales, Interpersonal Communication, Problem Solving
Australia · Hybrid
HiBob is a modern HR platform, but make no mistake - we're a tech sales business with a high-performing global GTM team behind us. Since 2015, we've achieved consecutive triple-digit year-over-year growth, making us the …
Skills: Lead Generation, Outbound Sales, SaaS Sales, Interpersonal Communication, Problem Solving
United Kingdom · Hybrid
Come and be yourself with us! Being a Bobber means bringing your whole self to work - whether you're bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here. About Us Hi…
Skills: Team Leadership, Customer Success Management, Account Planning, Stakeholder Engagement, Churn Mitigation
United Kingdom · Hybrid
Come and be yourself with us! Being a Bobber means bringing your whole self to work - whether you're bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here. About Us Hi…
Skills: Team Leadership, Customer Success Management, Account Planning, Stakeholder Engagement, Churn Mitigation
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Resolve complex payroll-related technical issues and escalations to ensure pay accuracy and compliance for US customers. Act as a subject matter expert to advise on configurations and collaborate with Product and Engineering teams for system enhancements.
Requires 4+ years of technical support experience with payroll or HRIS SaaS platforms and strong SQL skills. Proficiency in troubleshooting APIs, integrations, and payroll data flows is essential.
We’re looking for a Technical Support Engineer (Payroll Focus) to support our US customers in managing mission-critical payroll workflows.
This role combines technical troubleshooting with deep payroll product expertise. You’ll help customers navigate complex payroll scenarios, resolve issues impacting pay accuracy, and proactively prevent risks.
This is a high-impact role where your work directly affects employees getting paid correctly and on time.
Strong understanding of payroll systems, payroll data flows, and payroll-related business processes - Required
Experience in troubleshooting complex customer issues and performing root cause analysis.
Experience supporting enterprise customers in a technical support or escalation environment.
Experience working with APIs, integrations, webhooks, and data synchronization processes.
Familiarity with SQL and database concepts, including the ability to query or analyze data during investigations.
Ability to analyze workflows and identify configuration gaps
Investigate and resolve issues impacting payroll runs, taxes, benefits, and reporting
Support customers during critical payroll cycles with urgency and precision
Ensure accurate data flow between Bob and payroll systems/integrations
Advise customers on payroll configurations and best practices
Troubleshoot issues related to US payroll compliance and workflows
Help customers understand how system setup impacts payroll outcomes
Translate payroll challenges into product feedback and improvements
Partner with Product and Engineering on payroll-related enhancements
Advocate for customer needs in technical discussions
Identify misconfigurations and potential risks early
Recommend process improvements and system guardrails
Contribute to documentation and payroll best practices
If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!
HR tech that drives company culture and employee engagement
HiBob is on a mission to transform how organizations operate in the modern world of work with its HR platform, "Bob." Leading the way for the future workplace, Bob offers resilient, agile technology that wraps all the complexities of HR processes into a game-changing, user-friendly tool that touches every employee across the business. Since late 2015, trusted and empowered "Bobbers" from around the world have brought their authentic selves to work, inspired to build our exceptional HR systems that will revolutionize the work experience for HR professionals, managers, and employees alike. Agile and adaptable, HiBob innovates through continuous learning loops to produce seismic cultural shifts for companies with dynamic, distributed workforces. Organizations using Bob are able to accelerate hiring, retain the best talent, and elevate employee engagement.
Offices: 275 7th Ave, New York, 10011, US · 49 Clerkenwell Green, Clerkenwell, England EC1R 0EB, GB · 148 Menachem Begin, Tel Aviv, Tel-Aviv District, IL · Martin Pl, Sydney, New South Wales 2000, AU · Weesperstraat 61, Amsterdam, North Holland 1018 VN, NL
HR tech that drives company culture and employee engagement
HiBob is on a mission to transform how organizations operate in the modern world of work with its HR platform, "Bob." Leading the way for the future workplace, Bob offers resilient, agile technology that wraps all the complexities of HR processes into a game-changing, user-friendly tool that touches every employee across the business. Since late 2015, trusted and empowered "Bobbers" from around the world have brought their authentic selves to work, inspired to build our exceptional HR systems that will revolutionize the work experience for HR professionals, managers, and employees alike. Agile and adaptable, HiBob innovates through continuous learning loops to produce seismic cultural shifts for companies with dynamic, distributed workforces. Organizations using Bob are able to accelerate hiring, retain the best talent, and elevate employee engagement.
Offices: 275 7th Ave, New York, 10011, US · 49 Clerkenwell Green, Clerkenwell, England EC1R 0EB, GB · 148 Menachem Begin, Tel Aviv, Tel-Aviv District, IL · Martin Pl, Sydney, New South Wales 2000, AU · Weesperstraat 61, Amsterdam, North Holland 1018 VN, NL
