Coppell, Texas, United States · Hybrid
$20/hr–$22/hr
POSITION SUMMARY - Only local Dallas, Texas residents will be considered. This is a remote position from home. There is an minimum initial 2-3 weeks training period to be completed in person, in office before going fully…
Skills: Active Listening, Problem Solving, Customer Service, Medical Claims Research, Time Management
Coppell, Texas, United States • Hybrid
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The representative handles pharmacy customer inquiries and resolves issues to ensure quality service. Responsibilities include managing high call volumes, researching medical claim statuses, and coordinating with providers and account management staff.
A high school diploma is required, with one to three years of experience in a medical environment or customer service center preferred. Candidates must be local to Dallas, Texas, and possess strong communication skills and proficiency in Microsoft Office.
POSITION SUMMARY - Only local Dallas, Texas residents will be considered.
This is a remote position from home. There is an minimum initial 2-3 weeks training period to be completed in person, in office before going fully remote.
Pay Range: $20.00 to $22.00 per hour - DOE
Must be willing to work full-time (40 hours a week) .
40 hours per week could include hours from the following shifts: 6am-3pm, 8am-5pm, 9am-6pm, 11am-8pm and 1pm -10pm** and some Saturday and Sundays shifts on a rotating schedule within the department.
Primary responsibilities of the Customer Care Representative (CCR) are to answer pharmacy customer inquiries and/or resolve issues/concerns in order to support customers. This position ensures that all calls received from customers are handled promptly, efficiently, and accurately to ensure quality services are provided to Heritage customers.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Some of these job duties may be specific to individuals and may not be required at all or any time. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
PREFERRED SKILLS & ABILITIES
Education: High School Degree required.
Experience: One to three years related experience in a medical environment or customer service center preferred.
Computer Skills: Microsoft Office Suite: Word, Excel, PowerPoint; Microsoft Outlook.
Certificates & Licenses: Pharmacy Technician Certification preferred but not required.
Preferred Skills: Ability to fluently speak, read, and write in English. Bilingual (Spanish) a plus. A thorough, dependable, detail-oriented approach to work with excellent communication skills. Ideal candidate must possess attentive listening skills and the ability to provide a high level of customer service experience. Knowledge of pharmacy services preferred. Knowledge of Federal healthcare preferred. Demonstrated ability to work with a team of colleagues who represent a diversity of work and conflict resolution styles.We will help you find a better way
Heritage Health Solutions is a leading health care Integrator that works closely with government entities, correctional facilities, and self-funded companies to improve patient care and reduce costs. The company leverages best in class technology coupled with a solution based entrepreneurial team to identify health and cost related issues and develop and implement custom-based solutions. Through our medical and pharmacy networks, we serve more than one million lives, resulting in improved clinical outcomes and a reduction in cost. For more information about Heritage Health Solutions, visit us at www.heritagehealthsolutions.com, follow us on LinkedIn, Twitter, and Facebook or call us at 469-293-3189.
Offices: 750 Canyon Dr, Suite 120, Coppell, Texas 75019, US
We will help you find a better way
Heritage Health Solutions is a leading health care Integrator that works closely with government entities, correctional facilities, and self-funded companies to improve patient care and reduce costs. The company leverages best in class technology coupled with a solution based entrepreneurial team to identify health and cost related issues and develop and implement custom-based solutions. Through our medical and pharmacy networks, we serve more than one million lives, resulting in improved clinical outcomes and a reduction in cost. For more information about Heritage Health Solutions, visit us at www.heritagehealthsolutions.com, follow us on LinkedIn, Twitter, and Facebook or call us at 469-293-3189.
Offices: 750 Canyon Dr, Suite 120, Coppell, Texas 75019, US
