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CAP Case Manager

Sylva, North Carolina, United States · Hybrid

$42k–$45k/yr

Mid level

Description This job works under a hybrid remote work arrangement. See below for details. $41.6k - $45k/yr. Job Summary: Position Summary – CAP Case Manager Healthkeeperz is seeking a compassionate and detail-oriented CA…

Skills: Case Management, Patient Assessment, Care Planning, Clinical Judgment, Emotional Intelligence

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CAP Case Manager

HealthKeeperz

Sylva, North Carolina, United States • Hybrid

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Mid level

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  • $42k–$45k/yr
  • Full-time
  • bachelor degree, professional certificate
  • Mileage Reimbursement, 401(k), 401(k) Matching, Medical Insurance, Vision Insurance, Dental Insurance
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

The CAP Case Manager conducts comprehensive assessments and develops individualized care plans for disabled adults and children. They coordinate medical and social services, perform regular home visits, and maintain compliant documentation in the E-CAP system.

Requirements

Requires a bachelor's degree in social work, human services, or a nursing license, typically paired with 1-2 years of related community experience. Candidates must complete an NC Medicaid certified training program within 90 days of employment.

Full job description

Description

This job works under a hybrid remote work arrangement. See below for details.

$41.6k - $45k/yr.

Job Summary:

Position Summary – CAP Case Manager

Healthkeeperz is seeking a compassionate and detail-oriented CAP Case Manager to join our team, providing essential case management services for the Community Alternatives Program (CAP) for Disabled Adults and Children. The CAP Case Manager plays a vital role in ensuring that participants receive the coordinated medical, social, and financial services they need to live safely and independently in their communities.

As a CAP Case Manager, you will conduct comprehensive assessments, evaluate eligibility for CAP services, and develop individualized care plans tailored to each patient’s needs. You will collaborate with patients, families, and provider agencies to coordinate care and make informed referrals to appropriate community resources. This role includes ongoing monitoring and documentation of services, regular home visits and telephone check-ins, and evaluation of care effectiveness.

The ideal candidate demonstrates strong clinical judgment, emotional intelligence, and an ability to build trust with patients and care providers alike. You will be responsible for maintaining complete and accurate documentation in accordance with agency and state CAP guidelines, including the use of the E-CAP system, reviewing In-Home Aide documentation, and supporting compliant billing practices.

At Healthkeeperz, we are driven by our mission of caring for all people for the glory of God. If you are looking for meaningful work and a chance to make a direct impact on the lives of others, we invite you to apply for the CAP Case Manager position today.

Compensation and Benefits

Job Type: Full-time, Hourly

Starting Pay: $20.00 - $21.64 per hour (c.a. $41.6k-$45k/yr.)

Benefits:

  • Mileage Reimbursement
  • 401(k)
  • 401(k) matching
  • Medical, Vision, and Dental insurance
  • Employee assistance program
  • Life insurance
  • PTO
  • Nine paid holidays

Core Responsibilities:

Assessment and Evaluation

  • Conduct initial screenings and assessments of patients and families.
  • Identify social service needs and connect patients to appropriate community resources.
  • Evaluate eligibility, needs, and support systems.

Planning

  • Develop and update individualized care plans that promote patient health and safety.
  • Educate patients and families on care plans and available service options.
  • Initiate referrals and provide counseling to support family and caregiver well-being.

Implementation and Follow-Up

  • Coordinate care with interdisciplinary team members and external providers.
  • Perform regular follow-ups through home visits and phone check-ins.
  • Monitor and document care effectiveness and adjust plans as needed.
  • Provide monthly case management and attend interagency conferences as appropriate.

Documentation

  • Maintain accurate, timely records per agency policy and CAP guidelines.
  • Document patient status, changes in condition, and care outcomes.
  • Complete discharge summaries and ensure all documentation is current in E-CAP.
  • Review aide documentation, re-certifications, and billing codes for compliance.

Professional Development

  • Complete continuing education and state-mandated training.
  • Stay current with E-CAP system updates and CAP program requirements.
  • Collaborate with the CAP Director to establish and review annual professional goals.
  • Fulfill mandatory organizational training.


Requirements

Skills and Knowledge:

  • Working knowledge of basic social work principles, techniques, and practices and their application to specific casework, group work and community problems
  • Knowledge of governmental and private organizations and resources in the community   
  • Strong organizational, communication, listening, and assessment skills
  • Ability to travel as needed to other office locations

Education/Training:

  • 1. Bachelor’s degree in social work from an accredited school of social work and one (1) year of directly related community experience (preferably case management) in the health or medical field directly related to home care, long-term care, or personal care and the completion of an NC Medicaid certified training program within 90 calendar days of employment; OR
  • 2. Bachelor’s degree in a human services or equivalent field from an accredited college or university with two or more years of community experience (preferably case management) in the health or medical field directly related to home care, long-term care, or personal care and the completion of an NC Medicaid certified training program within 90 calendar days; OR
  • 3. Bachelor’s degree in a non-human services field from an accredited college or university with two or more years of community experience (preferably case management) in the health or medical field directly related to home care, long-term care, or personal care and the completion of an NC Medicaid certified training program within 90 calendar days; OR
  • 4. Nurse who holds a current North Carolina license with two (2) year or four (4) year degrees and one (1) year case management in home care, long-term care, personal care, or related work experience and the completion of an NC Medicaid-certified training program within 90 calendar days; OR
  • 5. An individual with a bachelor’s degree or who holds a nursing license as described above, without the number of years of experience, may be designated as an apprentice or a trainee and shall be hired to act in the role of case manager. The supervisor of the case manager shall provide direct supervision and approve all waiver workflow documentation and tasks.

Hybrid Work & Travel Expectations  

The CAP Case Manager position follows a hybrid work model, combining office/remote work with in-person field responsibilities.

  • Remote Work: The Case Manager works from the Sylva, NC office, with the opportunity for hybrid-remote work after the first 90 days, when not conducting patient visits or attending required in-person meetings with the team or supervisor.
  • Travel Requirements: Regular in-person home visits are required, averaging 35-40 visits per quarter within an average 30-mile radius of Waynesville, NC. The majority of visits take place in private residences, with occasional trips to medical facilities.
  • Scheduling & Autonomy: Case Managers have flexibility in setting their travel schedules, coordinating directly with patients while ensuring all required visits and documentation are completed.
  • Meetings & Collaboration: Employees must attend periodic in-person team meetings and supervisory meetings as scheduled.
  • Personal Vehicle Use: Case Managers must use their personal vehicle for travel, with mileage reimbursement provided for work-related trips.
  • Work Environment Considerations: Travel includes rural locations, which may involve unpredictable home environments and varying road conditions.
  • Technology Requirements: Since much of the work is conducted remotely, reliable internet access, proficiency in electronic documentation, and the ability to communicate effectively via phone and virtual platforms are essential.

This hybrid structure provides flexibility while ensuring effective patient care, team collaboration, and compliance with case management responsibilities.


Physical Conditions/Work Environment

The above statements are intended to describe the level of work individuals are assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position. All employees may have other duties assigned at any time. Dangerous animals and other situations may present a potential threat to personal safety.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.

Related keywords

CAPCommunity Alternatives ProgramE-CAPNC MedicaidCase ManagementHome CareLong-term CareSocial WorkPatient AssessmentCare CoordinationHealthcareDisability Services

About HealthKeeperz

LinkedInVisit site

Keeping Healthcare Simple.

Industry
Hospitals and Health Care
Company size
51-200 employees
Headquarters
Fayetteville, North Carolina
LinkedIn followers
1,718

For over 50 years, HealthKeeperz has been setting the standard in at-home health care in North Carolina. With humble beginnings, the company first made its mark as a small community pharmacy in the town of Pembroke, NC. Over the years, founder Howard Brooks continually expanded, building a company that now employs over 150 passionate people and serves 12 of North Carolina’s southeastern counties. With a focus on serving the community, HealthKeeperz aims to provide comfort and compassion to its patients. By partnering with the patient and their family to determine a personalized health plan, HealthKeeperz helps them avoid long, costly, and disruptive hospital stays, receiving at-home care instead. From the comfort of their own homes, individuals and families can access a variety of professional care services, including Medicare Certified Home Health, Medicare Certified Hospice Care, Case Management Services, and home medical equipment and supplies. At HealthKeeperz, care doesn’t stop at physical health. Each caregiver strives to engage in a compassionate approach to health, building customized care plans that engage patients’ physical, emotional and spiritual wellbeing. At every level of leadership, HealthKeeperz aims for excellence in professional, compassionate care. This is evident in their commitment to meeting regulatory requirements and standards. The company’s home medical equipment department has accreditation from The Accreditation Commission for Health Care. Additionally, HealthKeeperz is a member of The NC Association of Home and Hospice Care, The NC Association of Medical Equipment Suppliers, and The Carolinas Center for Hospice and End of Life Care. They are licensed by The NC Division of Health Service Regulation and the SC Department of Health and Environmental Control and are certified by Medicare and Medicaid.

Offices: 518 Owen Dr, Fayetteville, North Carolina 28304-3432, US

Health CareMedical DeviceWellnessMedical
View all jobs at HealthKeeperz

About HealthKeeperz

LinkedInVisit site

Keeping Healthcare Simple.

Industry
Hospitals and Health Care
Company size
51-200 employees
Headquarters
Fayetteville, North Carolina
LinkedIn followers
1,718

For over 50 years, HealthKeeperz has been setting the standard in at-home health care in North Carolina. With humble beginnings, the company first made its mark as a small community pharmacy in the town of Pembroke, NC. Over the years, founder Howard Brooks continually expanded, building a company that now employs over 150 passionate people and serves 12 of North Carolina’s southeastern counties. With a focus on serving the community, HealthKeeperz aims to provide comfort and compassion to its patients. By partnering with the patient and their family to determine a personalized health plan, HealthKeeperz helps them avoid long, costly, and disruptive hospital stays, receiving at-home care instead. From the comfort of their own homes, individuals and families can access a variety of professional care services, including Medicare Certified Home Health, Medicare Certified Hospice Care, Case Management Services, and home medical equipment and supplies. At HealthKeeperz, care doesn’t stop at physical health. Each caregiver strives to engage in a compassionate approach to health, building customized care plans that engage patients’ physical, emotional and spiritual wellbeing. At every level of leadership, HealthKeeperz aims for excellence in professional, compassionate care. This is evident in their commitment to meeting regulatory requirements and standards. The company’s home medical equipment department has accreditation from The Accreditation Commission for Health Care. Additionally, HealthKeeperz is a member of The NC Association of Home and Hospice Care, The NC Association of Medical Equipment Suppliers, and The Carolinas Center for Hospice and End of Life Care. They are licensed by The NC Division of Health Service Regulation and the SC Department of Health and Environmental Control and are certified by Medicare and Medicaid.

Offices: 518 Owen Dr, Fayetteville, North Carolina 28304-3432, US

Health CareMedical DeviceWellnessMedical
View all jobs at HealthKeeperz

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