Stockholm, Sweden · Hybrid
Heads is a deep-tech company on a mission to build the world's most loved enterprise software platform. We operate in a very challenging domain, with high data volume (billions of records annually), stringent correctness…
Skills: System Administration, Troubleshooting, PowerShell, Bash, Python
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
You will serve as the technical escalation point for complex hardware and software issues while driving automation and process improvements. Your role involves monitoring customer environments, executing system upgrades, and leveraging AI tools to optimize support workflows.
Candidates must have a bachelor's degree in Computer Science or equivalent experience and at least 2 years in a technical operations or system administration role. Proficiency in scripting languages, REST APIs, and a strong aptitude for troubleshooting and AI-assisted productivity are required.
Heads is a deep-tech company on a mission to build the world's most loved enterprise software platform. We operate in a very challenging domain, with high data volume (billions of records annually), stringent correctness requirements, and complex business logic.
To tackle these challenges, we have developed our own vertically integrated software stack, the culmination of more than a decade of research. It includes a bespoke database system based on a novel, patent-pending paradigm, an ambitious foundational ontology that models the real-world concepts and processes relevant to our customers, and a flexible frontend stack that lets us mix technologies like React, Vue, and Web Components seamlessly.
Think of our platform as Minecraft for enterprise applications: a dynamic environment where functionality can be freely added, removed, and modified at runtime. We built this architecture in anticipation of AI, and now it's woven into every level: natural language querying, workflow automation, and real-time collaborative application development.
We are no startup riding the latest hype cycle. We're a mature business making real revenue with real customers - Gekås Ullared (the world's largest retail store), Telenor, Dollarstore, and Sportson counted among them. Our software powers everything from POS and e-commerce to purchasing and inventory management.
As a Technical Customer Support Specialist at Heads, you will be an essential part of our Customer Success team and report directly to the COO. Your mission is to secure stable operations for our customers while actively driving automation, workflow optimization, and continuous improvement across our environments and processes.
You will leverage modern AI-powered tools - including Codex, Claude Code, API integrations, and intelligent automation - to deliver faster, smarter, and more scalable customer support.
Serve as the technical escalation point for complex hardware, software, and integration issues
Troubleshoot POS systems, e-commerce integrations, and inventory management platforms
Diagnose and resolve connectivity, API, and data synchronization problems
Use AI coding assistants (e.g., Claude Code) to accelerate log analysis, script generation, and root-cause investigation
Environment Monitoring & Maintenance
Improving systems for monitoring customer environments for performance issues and early warning signs
Plan and execute system upgrades with minimal customer disruption
Validate deployments and ensure rollback procedures are in place
Document patterns and recurring issues to inform preventive improvements
Automation & Process Improvement
Identify repetitive workflows and automate them using scripting and AI tools
Improve internal support processes - reduce friction, strengthen documentation, optimize tooling
Contribute to a culture of continuous improvement within the Customer Success team
Bachelor's degree in Computer Science, IT, or related field - or equivalent hands-on experience
2+ years as a System Administrator or in a similar technical operations role
Solid troubleshooting skills across operating systems, networks, integrations and software
Proficiency in scripting (PowerShell, Bash, or Python)
Comfortable working with REST APIs, JSON, and integrating systems
Willingness to use AI-powered tools (e.g., Claude Code, Codex) to enhance productivity
Familiarity with relational databases (basic SQL)
Fluent in Swedish and English
Preferred qualifications:
Background in retail, commerce, or POS systems
Experience with retail hardware (scanners, receipt printers, payment terminals)
Experience with JIRA or similar ticketing systems
Familiarity with continuous improvement frameworks (Lean, ITIL, etc.)
Exposure to Linux/Unix environments, NGINX, or containerized deployments
A customer-oriented mindset combined with strong technical problem-solving capabilities.
Ability to break down and resolve complex technical issues, with a structured and analytical approach grounded in systems thinking.
High execution capacity with the ability to manage multiple operational and technical tasks, prioritize effectively, and drive improvements to completion.
Innovative, open and curious, with a strong drive to automate, optimize and continuously refine workflows and tooling.
Genuine interest in technology, automation and scalable operational solutions.
START: A per agreement
LOCATION: Stockholm, hybrid
EMPLOYMENT: Salary, benefits and further details are discussed separately.
Limitless commerce
The all-in-one commerce platform for high performance business. Want to take part in reshaping the world of commerce? Shoot us an email to [email protected]
Offices: Linnégatan 87f, Stockholm, Stockholm County 11523, SE
Limitless commerce
The all-in-one commerce platform for high performance business. Want to take part in reshaping the world of commerce? Shoot us an email to [email protected]
Offices: Linnégatan 87f, Stockholm, Stockholm County 11523, SE
