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Jobs at HCSS (Now Hiring) — 4 open

HCSS logoHCSS

Technical Support Analyst

Houston, Texas, United States · Hybrid

Mid level

We are HCSS. For the last 40 years, we have been developing software to help construction companies streamline their operations. Based in Sugar Land, TX, our mission is helping customers achieve excellence through our pr…

Skills: Customer Service, Technical Support, Problem Solving, Relationship Building, Documentation

HCSS logoHCSS

Senior Manager, People Services

Houston, Texas, United States · Hybrid

Senior

We are HCSS. For the last 40 years, we have been developing software to help construction companies streamline their operations. Based in Sugar Land, TX, our mission is helping customers achieve excellence through our pr…

Skills: HR Operations, Benefits Administration, Leave Management, Compliance Auditing, People Leadership

HCSS logoHCSS

Senior Manager, Go-to-Market Finance

United States · Remote OK

Senior+

We are HCSS. For the last 40 years, we have been developing software to help construction companies streamline their operations. Based in Sugar Land, TX, our mission is helping customers achieve excellence through our pr…

Skills: Financial Modeling, SaaS Metrics, ARR Bridge Construction, Revenue Forecasting, Sales Capacity Modeling

HCSS logoHCSS

Senior Software Developer

United States · Remote OK

Senior

We are HCSS. For the last 40 years, we have been developing software to help construction companies streamline their operations. Based in Sugar Land, TX, our mission is helping customers achieve excellence through our pr…

Skills: .NET, Object Oriented Programming, Azure, CI/CD, C#

HCSS logo

Technical Support Analyst

HCSS

Houston, Texas, United States • Hybrid

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Mid level

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  • Full-time
  • Flexible Hybrid Schedule, Medical Coverage, Dental Coverage, Vision Coverage, Paid Holidays, Sick Days
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

Provide world-class technical support to customers across multiple channels and act as an internal ambassador to ensure customer success. Responsibilities include learning HCSS products and creating helpful documentation based on support interactions.

Requirements

Requires at least 1 year of customer service experience, with 2+ years of technical support experience preferred. Candidates should be passionate about technology, possess strong problem-solving skills, and be able to organize and prioritize work effectively.

Full job description

We are HCSS. For the last 40 years, we have been developing software to help construction companies streamline their operations. Based in Sugar Land, TX, our mission is helping customers achieve excellence through our proven customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees. With this mission at the core of everything we do, HCSS is a pioneer and leader in the construction software space and a consistently recognized employer. We have earned Best Companies to Work for in Texas honors for 18 consecutive years and have been named a USA Today Top Workplace. HCSS has also been recognized by Built In as a Best Place to Work in Greater Houston and by Construction Executive for our technology innovation, reflecting our strong culture, industry leadership, and commitment to excellence.

WHO WE NEED: 
We’re currently looking for a Technical Support Analyst with 1+ year of customer service experience (2+ years of technical support experience preferred) to join our award-winning Support Team and provide our customers with quality service.

Qualifications:
  • You’re passionate about technology and you stay up-to-date on the latest trends. You also love learning new software and tinkering with different gadgets. 
  • You genuinely enjoy helping people, and your passion for customer service makes it easy for you to build relationships with your customers and empathize with their problems. 
  • You’re a team player and have the ability to follow or lead as situations dictate. 
  • You are able to make decisions quickly and use available resources effectively.
  • You enjoy the challenge of problem-solving and appreciate the value of a well-executed solution. 
  • You’re able to plan, organize, and prioritize work—you’re seen as someone who wears many hats!
  • You always find opportunities for improvement and take initiative to build new processes or programs to help your team succeed. 
  • You’re genuinely curious which gives you the natural ability to “zoom out” of a problem, in order to ask the right questions and translate your knowledge into simple solutions. 

Bonus Qualifications:
  • Fluent in Spanish

Role Responsibilities:
  • Provide instant world-class service to HCSS customers through multiple channels.
  • Be the customer’s ambassador to all internal departments in order to help customers be successful in their roles.
  • Take ownership of learning HCSS products in addition to the training provided.
  • Continuously create helpful documentation through the capture of relevant information during each support interaction.
  • Recognize and exceed the high standards and expectations of the department.

BENEFITS & PERKS:
Part of our mission is to provide a great life for our employees. We believe that when our people are happy, they do their best work. Some of the benefits and perks we offer include:

  • Flexible hybrid schedule
  • Medical, dental, and vision coverage with company-paid and employee-paid options
  • Paid holidays, sick days, and personal time off
  • Employee Resource Groups (ERGs) that foster connection and inclusion
  • On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
  • Dog-friendly campus and WiFi-accessible courtyards
  • 401(k) with a 5% company match
  • Coverage for employee professional development and wellness
  • And more!

Related keywords

Technical SupportCustomer ServiceConstruction SoftwareSaaSProblem SolvingDocumentationSpanishCustomer ExperienceTechnical Troubleshooting

About HCSS

LinkedInVisit site

Innovative software for the construction industry

Industry
Software Development
Company size
201-500 employees
Founded
1986
Headquarters
Sugar Land, TX
LinkedIn followers
32,370

Since 1986, HCSS been developing software to help construction companies streamline their operations. Today, HCSS is recognized as a pioneer and leader in the market, serving thousands of construction companies across the nation. Year after year, they continue to innovate, refine, and expand their products as the industry evolves. HCSS'​ mission is to help customers dramatically improve their business through innovative, high-quality software and exceptionally helpful service while providing a great life for employees. Headquartered in Sugar Land, TX on an amenity-rich campus, HCSS features a covered basketball/volleyball court, exercise room, game room, bring your dog to work facilities, movie theater, soccer field, 200-meter all-weather track, a 600-meter jogging trail with a hill, and more! The employee-centric culture has led to several awards and accolades: - Best Companies to Work for in Texas for 17+ years in a row by Best Companies Group (2006-2023) - Top Workplace Award by Houston Chronicle (2016) - Happiest Company Award by TINYpulse (2015) - Fast 100 by Houston Business Journal (2015)

Offices: 13151 W. Airport Blvd., Sugar Land, TX 77478, US

Construction Software and ServicesInfrastructure SoftwareHeavy Highway Construction Softwareand Estimating SoftwareConstructionConsultingSoftwareCommunications Infrastructure
View all jobs at HCSS

About HCSS

LinkedInVisit site

Innovative software for the construction industry

Industry
Software Development
Company size
201-500 employees
Founded
1986
Headquarters
Sugar Land, TX
LinkedIn followers
32,370

Since 1986, HCSS been developing software to help construction companies streamline their operations. Today, HCSS is recognized as a pioneer and leader in the market, serving thousands of construction companies across the nation. Year after year, they continue to innovate, refine, and expand their products as the industry evolves. HCSS'​ mission is to help customers dramatically improve their business through innovative, high-quality software and exceptionally helpful service while providing a great life for employees. Headquartered in Sugar Land, TX on an amenity-rich campus, HCSS features a covered basketball/volleyball court, exercise room, game room, bring your dog to work facilities, movie theater, soccer field, 200-meter all-weather track, a 600-meter jogging trail with a hill, and more! The employee-centric culture has led to several awards and accolades: - Best Companies to Work for in Texas for 17+ years in a row by Best Companies Group (2006-2023) - Top Workplace Award by Houston Chronicle (2016) - Happiest Company Award by TINYpulse (2015) - Fast 100 by Houston Business Journal (2015)

Offices: 13151 W. Airport Blvd., Sugar Land, TX 77478, US

Construction Software and ServicesInfrastructure SoftwareHeavy Highway Construction Softwareand Estimating SoftwareConstructionConsultingSoftwareCommunications Infrastructure
View all jobs at HCSS

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