Constanța, Romania · On-site
Hanseatic Maritime Health (HMH) is looking for a Claims Officer to join our team in Romania. This role plays a key part in managing insurance claims for cruise ship passengers, ensuring efficient communication with insur…
Skills: Fluency In English, PC Literacy, Communication Skills, Insurance Processes, Organizational Skills
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The Claims Officer will oversee the insurance claim process for cruise ship passengers, ensuring efficient communication with insurers and maintaining comprehensive records. They will also manage post-treatment queries and collaborate with medical teams and insurers.
Candidates should have a college degree or equivalent experience, preferably in medical office administration, along with at least 3 years of administrative experience in a large organization. Fluency in English and strong organizational skills are essential.
Hanseatic Maritime Health (HMH) is looking for a Claims Officer to join our team in Romania. This role plays a key part in managing insurance claims for cruise ship passengers, ensuring efficient communication with insurers, accurate documentation, and high‑quality service delivery.
Manage the full process of insurance claims handled on behalf of cruise ship passengers, maintaining comprehensive records, coordinating with onboard medical teams, and liaising closely with major travel insurers.
Oversee the insurance claim process from initial entry by onboard medical staff to final closure.
Communicate with the claims departments of travel insurers.
Monitor settlement progress until each claim is closed.
Collate all expense documentation and forward it to insurers for recovery.
Monitor and follow up on payments with insurers and passengers.
Ensure full and complete records are maintained.
Establish and maintain relations with key medical assistance companies.
Manage post‑treatment queries from insurers.
Manage invoices and monthly statements to insurers.
Manage and reconcile cruise‑by‑cruise insurance claims.
Chase and manage payment guarantees from insurers.
Maintain contact with patients and family members where necessary.
Be familiar with and comply fully with company policies, procedures, guidance, and requirements.
Collaborate with IT system administrators to develop, test, implement, and maintain company systems, assisting in configuration to meet organizational requirements and ensure optimal functionality.
Perform additional tasks and duties as instructed by HMH Management.
College degree or equivalent experience; preference for a certificate or associate degree in medical office administration.
At least 3 years’ experience within a large organisation handling administrative duties.
Fluency in English.
PC literacy: Windows system operation, Word, Excel, MS Outlook.
Very good communication skills.
Understanding of general insurance processes (Clubs, Underwriters, etc.).
A self‑starter, reliable, able to work unsupervised, work under pressure, and meet tight deadlines.
Strong organisational skills.
Teamwork and cooperation.
Flexible and pragmatic approach to problem‑solving.
Treat each person with dignity and respect, regardless of gender, citizenship, religion, or social class.
Why You Should Join Us!
We offer a supportive environment, competitive compensation, and meaningful opportunities. By joining us, you will enjoy:
A dynamic and international work environment
Opportunities to contribute to high‑value medical operations
Professional growth and exposure to diverse operational challenges
A collaborative culture that values expertise and innovation
Dedication. Compassion. Innovation.
Hanseatic Maritime Health, a member of the Schulte Group, provides medical consultancy, hospital management, and telemedicine services. Our team of specialized doctors, registered nurses, and maritime professionals prioritize the health and well-being of seafarers and passengers alike. We build trust by having a dedicated team oversee and deliver virtual support from the onset of illness to recovery. We believe in respect, professionalism, honesty, and teamwork. Our customers receive first-class services to promote a sustainable solution to maritime health. From cruise to cargo, from onshore to offshore, we are your medical solution provider.
Offices: Hamburg, DE
Dedication. Compassion. Innovation.
Hanseatic Maritime Health, a member of the Schulte Group, provides medical consultancy, hospital management, and telemedicine services. Our team of specialized doctors, registered nurses, and maritime professionals prioritize the health and well-being of seafarers and passengers alike. We build trust by having a dedicated team oversee and deliver virtual support from the onset of illness to recovery. We believe in respect, professionalism, honesty, and teamwork. Our customers receive first-class services to promote a sustainable solution to maritime health. From cruise to cargo, from onshore to offshore, we are your medical solution provider.
Offices: Hamburg, DE
