Prince William County, Virginia, United States · Hybrid
$50k–$70k/yr
Mid level
Job Description: A successful Scheduler has a strong sense of urgency and responsibility. They are about being organized while also being able to multitask daily. They are dedicated to the client experience from start to…
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$50k–$70k/yr
Full-time
Health Insurance, Dental Insurance, Paid Holidays, PTO, 401k Retirement Plan, Company Matching Contributions
Posted 22d ago
~40 hrs/week
Responsibilities
The Scheduler is responsible for coordinating craftsman assignments and managing the company schedule to prevent job cancellations. They conduct pre-job calls to ensure client needs are met and maintain constant communication between clients, craftsmen, and service managers.
Requirements
The role requires a mid-level professional with a strong sense of urgency, organizational skills, and the ability to multitask. Candidates must be able to manage complex schedules and maintain high levels of client satisfaction.
Full job description
Job Description:
A successful Scheduler has a strong sense of urgency and responsibility. They are about being organized while also being able to multitask daily. They are dedicated to the client experience from start to finish and maintain a strong working knowledge of client needs, our company services, and the individual skill sets of our Craftsmen.
Duties & Responsibilities:
Works to build and promote strong, loyal, and long-lasting client relationships and prevent losing clients.
Conducts “Scheduler’s Call” before sending a Craftsman to a client’s home to develop a clear understanding of what is needed for the greatest success of the job so that when we arrive, we can immediately start work. On the call the Scheduler ensures the following:
That the client is aware of our service and how it works (Rates, the process, HL fee, etc.).
That the Scheduler understands the clients needs and how we can provide the best professional service before getting out to their home. That Craftsmen and Service Managers have all the relevant client and project information available on Service Titan prior to the start of each job. Including:
What skills are required for a job.
Whether we have collected a deposit and have a method of payment saved on file.
Whether the job is interior, exterior, or mixed; whether it requires certain weather conditions.
Number of craftsmen required.
When each job needs to be completed by.
Uses the Google forecasting document to communicate, plan, and organize schedules. Ensures it is current and accurate at all times.
Communicates with Service Managers regarding the skillsets of their Craftsman to ensure the right craftsman is scheduled for each job and estimate.
Works along with Service Managers to help develop and improve the Craftsmen on their team.
Determines craftsman availability and plans for when each craftsman will need their next job and which client will be next.
Communicates daily with each craftsman to ensure they will have a full day's worth of work.
Ensuring that each craftsman is working a minimum of 38 hours a week.
Anticipates and prepares for short notice scheduling changes. Always has a backup plan.
Fits in last minute client requests, meeting their needs.
Collaborate with the sales team to ensure craftsmen schedule availability is communicated and openings are filled.
Monitors and informs Service Managers of ongoing jobs that do not have a Customer Authorization signature as well as projects where additional work has been added on with no Change Order written.
Reports to the Service Manager daily on craftsman updates, problems.
Reports to the Service Manager on any potential job problems, trying to prevent problems before they happen.
Assists Service Managers in making sure Craftsmen set expectations with our clients when they arrive on site.
Tracks and measures scheduling functions. Generates reports tracking performance.
Daily Updates of Craftsman Availability Status
Runs Regular Company Backlog Reports
Focuses daily on meeting clients needs and preventing any cancellation of jobs.
Communicates with clients every day by updating them on the schedule.
Checks emails, texts and voicemails daily and responds to clients accordingly.
Making sure each client is communicated with every day.
Answers inbound calls to the main line for scheduling. Handles customer questions and redirects calls accordingly.
The Mission of the Scheduler:
The mission of the Scheduler is to have no job cancellations, assign the right craftsman to every job, and ensure company profitability and success along with Service Managers.
The Scheduler is responsible for the scheduling of all jobs to ensure a smooth job process for our clients and Craftsmen. They work to prevent any job cancellations or job pauses before the completion of work. The Scheduler controls the entire schedule by conducting scheduling phone calls to determine the clients desired start times and assign the Craftsman with the proper skills to each job.
Company Benefits:
Health and Dental insurance plan
Paid Holidays and PTO
401k Retirement Plan including company matching contributions
Life Insurance Policy
Employee rates for work done at your own home
Hybrid flexibility
Related keywords
Service TitanGoogle ForecastingBacklog ReportsCustomer AuthorizationChange OrderCraftsman SchedulingClient ExperienceResource AllocationProject CoordinationManassas Virginia
Get an expert to handle your home repairs! Our mission is happy paying clients who call us back time and time again.
Industry
Construction
Company size
51-200 employees
Founded
2013
Headquarters
Manassas, Virginia
LinkedIn followers
126
We are a team of construction experts serving our clients’ home repair, maintenance and improvement needs. Our mission is happy paying clients who call us back time and time again. With us, it’s not about individual projects – it’s about the long-term relationships with our clients.
Each of our craftsmen is skilled in carpentry, electrical, plumbing, drywall, painting, tile work, and more.
Offices: 7048 Tech Circle, Manassas, Virginia 20109, US · 6128 Brookshire Blvd, Charlotte, North Carolina 28216, US · 1740 Milldale Rd, Front Royal, Virginia 22630, US · 199 E Montgomery Ave, Rockville, Maryland 20850, US
Get an expert to handle your home repairs! Our mission is happy paying clients who call us back time and time again.
Industry
Construction
Company size
51-200 employees
Founded
2013
Headquarters
Manassas, Virginia
LinkedIn followers
126
We are a team of construction experts serving our clients’ home repair, maintenance and improvement needs. Our mission is happy paying clients who call us back time and time again. With us, it’s not about individual projects – it’s about the long-term relationships with our clients.
Each of our craftsmen is skilled in carpentry, electrical, plumbing, drywall, painting, tile work, and more.
Offices: 7048 Tech Circle, Manassas, Virginia 20109, US · 6128 Brookshire Blvd, Charlotte, North Carolina 28216, US · 1740 Milldale Rd, Front Royal, Virginia 22630, US · 199 E Montgomery Ave, Rockville, Maryland 20850, US
