Kansas City, Missouri, United States · On-site
Job DetailsJob Location: Kansas City Repair Services - Kansas City, MO 64125Guardian Rail is proud to operate one of the country’s leading freight rail services and transportation companies with a large network of …
Skills: Customer Service, Railcar Maintenance Planning, Fleet Management, AAR Rules, FRA Rules
Kansas City, Missouri, United States · On-site
Job DetailsJob Location: Kansas City Repair Services - Kansas City, MO 64125Guardian Rail is proud to operate one of the country’s leading freight rail services and transportation companies with a large network of …
Skills: Customer Service, Railcar Maintenance Planning, Fleet Management, AAR Rules, FRA Rules
Lordsburg, New Mexico, United States · On-site
$21/hr–$26/hr
Job DetailsJob Location: Lordsburg Ops - Lordsburg, NM 88045Position Type: Full TimeEducation Level: NoneSalary Range: $21.25 - $26.25 HourlyTravel Percentage: NegligibleJob Shift: AnyJob Category: TransportationSummary …
Skills: Railcar Repair, Welding, Mechanical Assembly, Inspection, Blueprint Reading
Eugene, Oregon, United States · On-site
$23/hr–$28/hr
Job DetailsJob Location: Eugene Field Services - Eugene, OR 97402Position Type: Full TimeEducation Level: NoneSalary Range: $23.50 - $28.50 HourlyTravel Percentage: NegligibleJob Shift: AnyJob Category: TransportationSum…
Skills: Railcar Repair, Welding, Mechanical Assembly, Inspection, Blueprint Reading
Amarillo, Texas, United States · On-site
Job DetailsJob Location: Amarillo Tank Shop - Amarillo, TX 79118Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: NoneJob Shift: AnyJob Category: Installation - Maint - RepairSummary Description Gu…
Skills: Welding, Mechanical Assembly, Railcar Inspection, Plasma Cutting, Oxy Fuel Operation
Amarillo, Texas, United States · On-site
Job DetailsJob Location: Amarillo Tank Shop - Amarillo, TX 79118Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: NoneJob Shift: AnyJob Category: Installation - Maint - RepairSummary Description Gu…
Skills: Welding, Mechanical Assembly, Railcar Inspection, Plasma Cutting, Oxy Fuel Operation
Grand Island, Nebraska, United States · On-site
Job DetailsJob Location: Grand Island Shop - Grand Island, NE 68803Position Type: Full TimeEducation Level: NoneTravel Percentage: NegligibleJob Shift: AnyJob Category: TransportationSummary Description Guardian Rail is …
Skills: Railcar Repair, Welding, Mechanical Assembly, Inspection, Blueprint Reading
Scranton, Pennsylvania, United States · On-site
$21/hr–$26/hr
Job DetailsJob Location: Scranton Field Services - Scranton, PA 18505Position Type: Full TimeEducation Level: NoneSalary Range: $21.25 - $26.25 HourlyTravel Percentage: NegligibleJob Shift: AnyJob Category: Transportatio…
Skills: Railcar Repair, Welding, Mechanical Assembly, Inspection, Blueprint Reading
Grand Island, Nebraska, United States · On-site
Job DetailsJob Location: Grand Island Shop - Grand Island, NE 68803Position Type: Full TimeEducation Level: NoneTravel Percentage: NegligibleJob Shift: AnyJob Category: TransportationSummary Description Guardian Rail is …
Skills: Railcar Repair, Welding, Mechanical Assembly, FRA Compliance, AAR Interchange Rules
Kansas City, Missouri, United States · On-site
Job DetailsJob Location: Kansas City Repair Services - Kansas City, MO 64125Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: NoneJob Shift: AnyJob Category: Installation - Maint - RepairSummary De…
Skills: Railcar Repair, Welding, Mechanical Assembly, Blueprint Reading, FRA Compliance
Kansas City, Missouri, United States · On-site
Job DetailsJob Location: Kansas City Repair Services - Kansas City, MO 64125Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: NoneJob Shift: AnyJob Category: Installation - Maint - RepairSummary De…
Skills: Railcar Repair, Welding, Mechanical Assembly, Blueprint Reading, Plasma Cutting
Parkersburg, West Virginia, United States · On-site
Job DetailsJob Location: BIP Railroad - Parkersburg, WV 26101Summary Description The person in this position will inspect, service, and maintain diesel locomotives and on-track equipment in accordance with federal and co…
Skills: Diesel Engine Diagnosis, FRA Regulations, Preventative Maintenance, Metal Fabrication, Welding
Kansas City, Missouri, United States · On-site
Job DetailsJob Location: Kansas City Repair Services - Kansas City, MO 64125Position Type: Full TimeEducation Level: NoneTravel Percentage: NegligibleJob Shift: AnyJob Category: Entry LevelSummary Description Guardian Ra…
Skills: Railcar Cleaning, Confined Space Entry, Equipment Maintenance, Safety Compliance, PPE Usage
Kansas City, Missouri, United States · On-site
Job DetailsJob Location: Kansas City Repair Services - Kansas City, MO 64125Position Type: Full TimeEducation Level: NoneTravel Percentage: NegligibleJob Shift: AnyJob Category: Entry LevelSummary Description Guardian Ra…
Skills: Railcar Cleaning, Confined Space Entry, Equipment Maintenance, Safety Compliance, PPE Usage
Semora, North Carolina, United States · On-site
Job DetailsJob Location: Roxboro Ops - Semora, NC 27343Position Type: Full TimeEducation Level: High SchoolJob Shift: AnyJob Category: TransportationSummary Description Guardian Rail is proud to operate one of the countr…
Skills: Locomotive Operation, Train Movement, Switching Trains, FRA Regulations Compliance, Railcar Inspection
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Coordinate railcar maintenance events by serving as the primary contact for internal and external customers. Manage production tracking, documentation, and reporting to ensure service requirements and customer expectations are met.
Requires a high school diploma and prior customer service experience in a heavy industrial setting. Preference is given to candidates with 1-2 years of railcar maintenance planning experience and knowledge of AAR and FRA regulations.
Job DetailsJob Location: Kansas City Repair Services - Kansas City, MO 64125Guardian Rail is proud to operate one of the country’s leading freight rail services and transportation companies with a large network of freight and tank car repair facilities, a nationwide network of running repair agents, and a rail services division that operates short line railroads and contract switching and transloading sites. We are currently seeking an experienced Customer Service Representative to join our team.
The general purpose of this position is to work with internal and external customers to coordinate maintenance (repair, paint/coating, cleaning) events on railcars (e.g. tank, hopper, and other freight cars) that meet the requirements with FRA, AAR, customer requirements and Guardian Rail capabilities.
Serve as the primary customer contact with respect to customer inquiries and requests related to services on railcar maintenance
Engage with Quality Assurance to facilitate customer requests as needed
Ensure customer expectations are communicated to the production team, follow cars through the production process to support meeting customer expectations.
Understand and maintain Customer Service KPI metrics and communicate with Plant Manager to ensure standards are being met
Evaluate enroute notifications from customers ensuring the shop has all appropriate information (e.g. SDS, cleaning certificate, drawings, shop instructions, shop records, etc.) to service railcars.
Read and interpret documents and drawings related to railcar repairs
Prepare and maintain railcar files to ensure the shop has the appropriate forms, documentation, drawings, and information to process and service railcars.
Key estimates in Railcar RX and coordinate with quality and office manager to ensure accuracy
Input and upload estimate for customer approval
Coordinate final review and close out of car file by QA then to Office Manager for invoicing
Attend shop production meetings to update customers on cars’ progress through all stages of production
Update all internal and external systems with the appropriate changes to car status
Ensure all cars moving to production have a current POD, enter Railcar RX and any customer systems as required
Maintain contact with Purchasing to notate any information on material ETA’s, Status or Delays and enter corresponding information into Railcar RX
Contact and notify customers of lead times, delays and extensions
Review car status vs POD, work with QA or Shop Manager to determine if adjustment is needed and enter both into our system and the customer system as appropriate
Process and update customer mechanical systems – to avoid defects, missed updates and records closing prior to being updated.
Provide daily, weekly, and monthly railcar status reports by utilizing computer systems. Prepare all customer updates for corporate reports as received.
Respond expeditiously to customer requests, emails, phone calls etc. within 24 hours to provide a high level of customer service
Participate in customer related conference calls as required, be prepared to have solid updates on any cars with upcoming or expiring POD’s, material info, issues etc.
Participate in customer visits, audits etc. as
Maintain CSR department documentation requirements, work with QA to fully understand all car documentation and requirements for completed cars.
Other duties as assigned
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Qualifications
High School diploma required; some college preferred
Prior customer service experience in a heavy industrial setting required
1-2 years’ experience in railcar maintenance planning and fleet management preferred
Some Industry knowledge of AAR, FRA rules and Tank Regulations, SDS and safety rules knowledge.
Excellent verbal, written, and electronic communication skills while communicating with all levels of the customers organization
Proficient in verbal and written English skills
Ability to pay strong attention to detail, exceptional organizational skills, and ability to multitask
Computer proficiency in MS Office applications and other applications including billing systems and ERP systems
Guardian Rail is a leading freight rail services and transportation company, providing trusted, nationwide rail solutions with a focus on safety, reliability, and client care. We are proud to operate one of the country's leading freight rail services and transportation companies with a large national network of freight and tank car repair facilities; a nationwide network of running repair agents; and a rail services division that operates short line railroads and contract switching & transloading sites. Our nationwide network of Guardian Rail employees is committed to delivering dependable rail solutions that keep the nation’s supply chains moving safely and efficiently.
Offices: 8940 Lyra Drive, Suite 200, Columbus, OH 43240, US
Guardian Rail is a leading freight rail services and transportation company, providing trusted, nationwide rail solutions with a focus on safety, reliability, and client care. We are proud to operate one of the country's leading freight rail services and transportation companies with a large national network of freight and tank car repair facilities; a nationwide network of running repair agents; and a rail services division that operates short line railroads and contract switching & transloading sites. Our nationwide network of Guardian Rail employees is committed to delivering dependable rail solutions that keep the nation’s supply chains moving safely and efficiently.
Offices: 8940 Lyra Drive, Suite 200, Columbus, OH 43240, US
