Johnson City, Tennessee, United States · On-site
$120k–$180k/yr
Manager of 24/7 and Customer Support Operations Location: In person in Johnson City, TN Team: Market Operations Type: Full-time About Us GridCARE is a leading venture-backed startup solving the most critical constraint i…
Skills: People management, Operations management, Incident management, Energy market operations, Customer support
Redwood City, California, United States · Hybrid
About GridCARE GridCARE is building software for one of the hardest infrastructure problems of the AI era: finding real, reliable capacity on an increasingly constrained electric grid. Data centers, electrification, and …
Skills: TypeScript, Next.js, React, Vite, Python
Johnson City, Tennessee, United States • On-site
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The manager will oversee the 24/7 operations center in Johnson City, managing staff, training programs, and operational procedures. They are responsible for ensuring real-time energy market operations, customer support, and incident management are handled effectively.
Candidates must have experience managing personnel in a production setting and implementing operational policies. A high school diploma is required, with a preference for degrees in business or engineering and experience in the energy or utility sector.
Location: In person in Johnson City, TN
Team: Market Operations
Type: Full-time
GridCARE is a leading venture-backed startup solving the most critical constraint in AI’s growth trajectory: immediate access to power. As demand for computing skyrockets, access to energy has become the defining bottleneck in the AI infrastructure race. While leading tech companies invest billions in speculative, long-term solutions that may take decades to arrive, GridCARE’s pioneering physics-based generative AI platform unlocks gigawatts of hidden capacity in today’s electric grid — enabling hyperscalers, data center developers, and utilities to power AI infrastructure years sooner than conventional approaches and without costly upgrades.
Founded at Stanford’s Doerr School of Sustainability and backed by leading climate-tech and deep-tech investors, GridCARE has assembled a world-class team spanning power systems, AI, and infrastructure.
At GridCARE, you will:
⚡ Work at the intersection of AI, energy, and infrastructure — the foundation of the next industrial revolution.
🤝 Partner with hyperscalers, developers, and utilities on high-impact, real-world deployments.
🌎 Help shape a more abundant, efficient, and resilient energy future for the digital era.
🚀 Join a company defining a new category — capacity acceleration for AI.
💰 Receive competitive compensation, equity, and benefits in a fast-growth, mission-driven environment.
Learn more about GridCARE:
TechCrunch: GridCARE thinks more than 100 GW of data-center capacity is hiding in the grid
Data Center Dynamics: From Years to Months — Creating an AI Fast Lane for Data Centers
We're hiring the Manager of 24/7 and Customer Support Operations to stand up and run a new 24/7 operations center in Johnson City, TN for energy management.
This role owns the people, processes, and performance of our 24/7 desk, which is responsible for real-time energy market operations, customer support and escalation handling, and monitoring/incident management for our digital infrastructure. You'll be the person accountable for making sure the desk is always staffed with trained, capable operators, and that when something goes wrong, for example a market rule question, a customer escalation, a system failure, the right person is handling it the right way.
Reporting to the VP & GM, Wholesale Markets and 24x7 Operations, this is a hands-on, build-it-from-the-ground-up role. You'll be involved in hiring the first operators, standing up training programs, writing procedures, and setting the operational rhythm for a facility that runs every hour of every day.
Success in this role requires high attention to detail, excellent presentation and communication skills, sound judgment in ambiguous or high-pressure situations, and strong people management skills including the ability to manage a shift-based workforce fairly and effectively.
Hire, train, manage, and schedule system operators to cover the operations desk 24 hours per day, 365 days per year.
Build and maintain a shift schedule that ensures adequate coverage, accounts for PTO/absences, and complies with any applicable rest/fatigue requirements.
Ensure compliance with energy market operating rules and manuals as well as operator training requirements.
Work with customers to define, document, train, and maintain specific operating procedures.
Act as the escalation point for problems, including with hardware, software, and 24/7 desk staffing and personnel issues.
Experience mentoring and managing people who must perform set processes and procedures in a production setting.
Demonstrated judgment to know when to coach, when to unblock, and when to step in directly.
Prior roles or responsibilities implementing, documenting, and enforcing policies and procedures with audit trails and real regulatory consequences.
High school diploma or equivalent.
Management training of some kind (business degree, military leadership training, certificate program, etc).
Experience in electric utility, energy trading, ISO/RTO, or grid operations (ERCOT, PJM, or other ISO/RTO experience strongly preferred).
Familiarity with NERC certification requirements or similar regulatory training/compliance frameworks.
Experience standing up a new team, desk, or facility from scratch.
Experience with incident management frameworks and tools.
Bachelor's degree in business, engineering, or a related field.
This is a full-time, on-site role based in Johnson City, TN. Relocation support may be available for the right candidate.
While the desk itself operates 24/7, this role is expected to work core business hours with regular flexibility to address off-hours escalations, staffing emergencies, or incidents as needed.
Some evening/weekend availability should be expected, particularly during the initial staffing and training ramp-up.
Competitive salary, performance bonus, and equity.
Comprehensive health, dental, and vision coverage.
Access to leading academic, industry, and government partners in the AI-energy ecosystem.
A mission-driven team focused on shaping the future of the energy transition.
$120,000-180,000 annually
Powering the AI revolution
GridCARE is the pioneer of Power Acceleration, a new approach to delivering power for AI infrastructure. The company’s Energize™ platform uses advanced AI models, grid simulations, and real-time system intelligence to identify and activate latent capacity across existing power infrastructure. By coordinating utilities, AI infrastructure developers, and flexible energy resources, GridCARE enables large AI factories to secure and activate power in months instead of years. GridCARE is helping power the next generation of AI infrastructure while preserving grid reliability and accelerating economic growth.
Offices: Redwood City, California, US
Powering the AI revolution
GridCARE is the pioneer of Power Acceleration, a new approach to delivering power for AI infrastructure. The company’s Energize™ platform uses advanced AI models, grid simulations, and real-time system intelligence to identify and activate latent capacity across existing power infrastructure. By coordinating utilities, AI infrastructure developers, and flexible energy resources, GridCARE enables large AI factories to secure and activate power in months instead of years. GridCARE is helping power the next generation of AI infrastructure while preserving grid reliability and accelerating economic growth.
Offices: Redwood City, California, US
